Symphony SummitAI - IT Service Management Reviews

This is developed to address maximum use cases in day-to-day operations.

Missing the Network monitoring and patch management functionality

This has seamless functionality to manage the physical asset verification process. which gives more clarity in assets across the enterprise

The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc.

it provides you the UAT instance which help admin to do complete UAT before making any change

As such no limitation with the experience of last 4 yrs with symphony ITSM

Helps in setting up with desired approval mechanism. Change module can track all journeys & approval & help in justifying the external audits. With over all assets management of CI from procurement to disposal can be tracked. SAM helping in tracking the compliance mgmt. Sumit AI do help in deploying the patches on machnies

User Interface, Flexibility in managing workflows and support.

some times face issues with reports, 1 report stopped working intermittently.

IT Support, HR and Admin support thru ticketing helped us in issue tracking and managing SLA. Improved user satisfaction.

Simplicity and usability. The interface is easy but SummitAI offers it all.

There is latency between the selection of some links and when the page builds.

The main problem is incident management; however, it is followed closely by asset management. It also gives a great CR platform.

Much easier to integrate with different monitoring tools, and compared to other applications, it carries more number alerts or events. Main part is the support we are getting on this is fantastic.

There is none because if we dislike or dissatisfy with the tool, then we would have gone to a different tool. Improve the options or fields to have more information.

Solving the problem, we have learned new things related to SummitAI, more about how it works. Benefits are more as we can avoid the known issues and improve the performances.

Incident, Service request Automation, Change Management, CMDB Management, Support from SummitAI Team

Nothing much at this stage. Everything works as expected

I would highly Recommend Symphony SummitAI - IT Service Management, its relatively easy to use, highly customizable to meet all requirements; Can quickly automate most of the tasks.

* Ensuring All Service requests, Incidents are documented and reported effectively.

* Automation of Service requests and Change requests.

* Automation of Alerts.

* Reporting Dashboards.

Summit IT is Agile. It is flexible and adapts itself based on client requirements. Modules are simple, and help provided is extensive.

The tool, being extensive, sometimes the terminologies could be unfamiliar.

It helps us with the ITSM porfolio.

The tool is adapted based on our needs and requirements and that is extremely critical.

It is constantly improving around dashboards and other portals- incident ..change or problem.

The support we receive is immediate.

It is a great tool for the constantly evolving IT world.

Asset registration and search process are quite simple.

Also, it has a good connectivity (through API) with other discovery tools.

Some improvements are required in BI reports.

Also, consumables and Accessories functions needs to be improved.

Better tracking for IT assets and CIs.

It is a complete ITIL Foundation solutions which helps in monitoring and adhering to different functions of the Org

as of now i dont see something which i dislike but improvemnt can be done

Incident and SR Management

Comprehensive tool which includes the AM / CMDB / Software Management / CM / IM & PM. Managing is effortless with a user-friendly GUI.

Limitation on the workflow in AM / CMDB / Service Management.

The Major challenges were that upgrade to a newer version corrupts the Service Management configuration settings partially.