SureCloud Reviews

Flexibility is a key strength. The platform can be tailored to meet a customer’s exact needs.

There’s a lack of colour configuration options, and the designer section feels clunky to use.

I’m a GRC Lead, and I use SureCloud to support our GRC and TPRM activities.

.self assurance is straightforward and support from team is great when issues arise or clarity is required

Reporting and Dashboard are not as configurable as manipulating data in a spreadsheet package

Surecloud supports our assurance of the regulatory requirements from the

Quite intuitive and easy to navigate from a user and admin perspective.

Somethings still need ironing out, such as dropdown fields but all in all, very happy with the platform.

Surecloud is making 3rd party vendor assessment very easy to following and align to our ways of working, saving time and effort.

Very easy to use and really nice graphs are created. The team are also very helpful and quick to respond

Sometimes its not that user friendly and back end support is required for the simplest changes

We want a clear view of the Data Protection program and an easy way to report on KPIs such as DSARs and data protection incidents.

SureCloud has been straightforward to implement and tailor to our framework. It’s intuitive to use, so our teams have adopted it quickly. Whenever we’ve needed adjustments, the brilliant support team has responded promptly and actioned the changes without delay. SureCloud comes with a wide range of great features and apps which has helped us bring multiple workstreams together in one place.

We don't have any material dislikes to report. Any bugs have been quickly resolved.

Risk and control self-assessments and action tracking were manual and driven from multiple spreadsheets, making it difficult to manage, track and follow-up with the teams. SureCloud has brought all these workstreams together; improved efficiency through automated workflows, increased the visibility of tasks and actions through reporting and notifications and enabled risk and control owners to get a clearer picture of their positions whenever they want. Ultimately we're able to spend more quality time talking about our risks and opportunities rather than preparing and assessing the data.

We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process.

No major concerns at present - looking forward to additional Aurora functionality being made available

Centralise and ensure consistency with

The SureCloud team can't do enough to ensure that the software meets our organisation's requirements.

To get the maximum value from SureCloud we needed to undergo development work, however the team were incredible in helping to understand what we were hoping to achieve and working with us to implement.

SureCloud hosts our key data privacy processes. It has streamlined these processes, making privacy risk management easier and contributing towards our overall compliance with data prtection law and best practice.

We use SureCloud for Risk Management and Control Compliance. The core product is strong, especially in validating data as it is entered, providing a clear workflow for users, and notifications when tasks are due (or overdue). There is a real focus on ensuring 'quality in' as data is captured.

The SureCloud implementation team was able to configure the tool for our particular business, which is quite

a complex matrix organisation. Advanced features that are not required can generally be configured out, but can be re-introduced later when required.

The support team is friendly and generally responsive. They provide weekly formal updates on issues and changes, as well as ad hoc support whenever needed. It is simple to log requests and issues, either by email or via online form.

SureCloud have a very customer centric culture. Engagement with all the SureCloud teams is positive whether that's Support, Delivery, Account Management or the senior team, they are very responsive to all that is asked of them

SureCloud's products have evolved over the last 15 years, this means some of the functionality doesn't work as we would have expected, whilst SureCloud are anyways very helpful when fixing issues, it would be better if these issues didn't arise in the first place

I use SureCloud to support Enterprise and IT Risk Management as well as Security Compliance.

All

The ease of use and navigation in the system.

Not applicable, everything we had on our wish list has been updated and we are now working on further improvement ideas.

Risk Assessments for our Projects and Vendor Assessments to ensure we engage with vendors who will protect our data.