Sprinklr Modern Research Reviews

With Sprinklr Insights, it has become so easy to pinpoint which posts led to audience engagement and even gauge the general sentiment for our brand. If you are someone who gets easily intimidated by new technology, Sprinklr Insights will help you overcome that fear, as it has an extremely easy to use interface. The personalized dashboard is a feature I love, as it allows me to craft dashboards according to my needs and convenience.

It is slightly expensive, especially for smaller businesses or startups.

Very easy to focus on what matters most and improve our content with Sprinklr Insights. For our brand, this has resulted in increased growth and a stronger online presence.

Best CXM software which is the enables thousands of the world's largest enterprises use to market. Ease Of Use

Overall experience was good but somewhere need to change the Graphics.

About the Marketing & Strategies

AI capabilities, craft highly targeted content which resonate with follower

There is nothing specific except the pricing but it cope up

Increased my productivity by 400-500%

Very easy to integrate with workflows, awesome support service, multiple easy to understand tutorials online,

Real time insights are not really near time. Need to feed a lot of data for accurate insights. Not advisable for small enterprises

Understand demographics and seasonal changes

I can deep dive and slice huge amounts of data in under 5 minutes. I can deep dive by over 50 criteria. Language, country, region, sentiment, emotion, hashtags, phrases, channels, action words, writing style etc etc. This makes my role as a social media manager much easier to do. I can very quickly get to the data I need and download or export or schedule to people within my company or from our project partners. Built in AI highlights the key insights as to why there are peaks or issues of concern.

Some aspects are not possible due to the APIs of the networks e.g. LinkedIn. This means no one can view Sprinklr as the only activity you ever need to do. You also need to cover some aspects in the native channels, but this is rare but you need to be aware of this for any tool.

Competitive benchmarking, brand and marketing campaign reporting, influencer discovery and crisis management. All via a web or mobile app version.

The customization options for queries, dashboards and reports/exports help you to get the most value from the data. Many of the other social listening tools on the market don't have the depth of capabilities that Sprinklr does, and it truly sets the platform apart. You can gather broad, high-level trends or drill down into specific conversations.

The configuration settings and different areas within the platform where you can make changes can be difficult to find to a new user.

We use it to find and analyze relevant conversations online. We are able to aggregate and generate insights in a scalable way.

The depth of the data that it provides during reporting.

The fact that I am never sure how up-to-date the data is.

Social media reporting.

Various Features categorized and simple to navigate and work around with

A relatively slow tool but things are improving slowly and steadily

Helps us in monitoring our brand channels across platforms and also paid ads tracking which were previously unavialble ona single tool.

The team assigned to onboard my business was top-notch. They built a robust dashboard in two weeks and fully trained my team and me shortly thereafter. I can confidently access the dashboard and find insights to strengthen my business.

I don't have any complaints. The modules are customizable in the dashboard, and I can do everything that I need to do. Should I ever get stuck (ie: a module isn't working) someone at Sprinklr always helps me to resolve it, and usually, it's me doing something wrong and not the platform.

As a financial institution, we're very concerned that a conversation on Twitter caused a bank run at SVB, ultimately closing down the bank. We are using Sprinklr insights to understand the global and regional banking conversation and how our bank fits in to it. We are looking at volume for certain topics with sentiment too. We're also looking to understand the conversation surrounding our competitors. Recently, we saw a spike in a conversation surrounding The Fed, so we created talking points for the field, based on the info from Sprinklr Insights.

I love how customizable everything is - if there is any piece of data you're looking for you, you can be certain you can find the analysis within Sprinklr. Their support team is also incredible and beyond helpful.

One of the downsides is that while all information is accessible, it sometimes comes with an additional cost. There are insights our team would love to have access to, but we don't have the budget for them.

Our KPI report has become so much quicker to pull now that we were able to build it within Sprinklr, so saving time has been a major benefit. We have also been able to reduce our case handle time due to the monitoring piece of Sprinklr.