SpitFire Dialers Reviews

I have worked in different call-centre environments and have been exposed to different softwares for dialing, what I liked more about SpitFire is the whole interface making it easy to place outbound calls andrecieve inbounds with a transparent ways of management.

Like I mentioned in my previous answer regarding my background in the cll-center facilities, I found this software to be the best and with my exposure to it I've never encountered any troubles.

Auto dialing is the most great optimization when it comes to a call-center environment. manualised systems are a thing of the past and automated systems make jobs smoother and let teams work more effectively.

Fast setup and works seamlessly. Has reporting features and can set time zones as well as you can now integrate with salesforce. Allows you to monitor live calls and provide real-time feedback to sales reps.

They suggest you reboot the system at least once a week. Another issue we have is when Windows updates are installed, our server is restarted, which interrupts the services that run the dialers. The reboot process takes 10-15 minutes, so it is annoying when this happens.

Speak to a sales rep who can be your usual POC when you have issues

Spitfire has allowed us to maximize our time by eliminating the need for hand dialing. It also allows me to give on-the-spot feedback, capitalizing on the time my representatives' spend on the phone.

I really liked how easy this was. It is super convenient and didn't have any issues.

The only down part about the program is nothing. I didn't have any issues with this program.

I was a recruiter and it was an outbound position to potential employees.

This service quickly connects me to callers on an easy to use platform. It’s easy to understand and use and has the tools built in to update caller information and send along the information I am trying to reach them with.

I dislike that there seems to occasionally be a loss of connection then I am not recieving incoming calls for a period of time. Otherwise it seems like there is a lot more going on on the page than I need to use but other users may use those features

Spitfire allows my employer to connect me with call leads they find. I do not have to keep any info regarding calls or do any dialing out. It also allows me to easily update the person I’ve called information so we can reach them with what we’d like them to see.