SMTP Reviews

User Rating

1.9/5 (Based on 71 Ratings)

Rating Distribution

Excellent
19.7%
Very Good
1.4%
Average
0%
Poor
1.4%
Terrible
77.5%

User Sentiments

Good Email Deliverability, Helpful Customer Support, Easy to Use Interface, Detailed Reporting and Analytics

Difficult Account Cancellation, Unresponsive Customer Support, Inconsistent Email Deliverability, Lack of Transparent Pricing

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Review Summary

User reviews of SMTP.com highlight both its strengths and weaknesses. The service is praised for its reliable email delivery and the ability to send bulk emails without getting blocked. Many users also commend the customer support team for being helpful and responsive. However, numerous complaints center around the company's cancellation policy, which requires 30 days' notice and often results in users being charged for an additional month even if they have stopped using the service. The platform's interface is also criticized for being difficult to navigate, and some users report encountering technical difficulties. While SMTP.com may offer reliable email delivery, users should be aware of its restrictive cancellation policy and potential issues with customer support.

Pros

Deliverability rates are high, emails reach inboxes.
Customer service is responsive and helpful when needed.
Easy setup and integration with various platforms.
Dedicated IPs and whitelisting improve deliverability.

Cons

Difficult to cancel service, forced to pay for extra month.
Customer support often ignores cancellation requests.
Billing practices are shady, charges continue after cancellation.
Unreliable email delivery, spam filtering issues persist.

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Reviews

phil

June 13, 2025 Source: Trustpilot.com

Venterra Realty

My organization, a medium-sized company called Venterra, used SMTP.com as our external email sending provider for many years without incident. They offer great reporting, a simple but powerful UI, competitive rates, and prompt, knowledgeable support. As an infrastructure engineer with 20 years of experience, I would recommend their service to any small to medium-sized company. No fuss, no hassle, 10/10 stars.

aperxmim

March 4, 2025 Source: Trustpilot.com

SMTP Working good now

There were some kinks in the beginning, but they helped me resolve them. Working like a charm now.

Angelica Batista

February 17, 2025 Source: Trustpilot.com

Smooth experience

The set-up process was very smooth and straight forward with wonderful assistance from their team. I average around 600+ emails monthly as someone who frequently communicates with clients and sends out financial statements. I have had no problems to date with their services.

Jeannette

February 17, 2025 Source: Trustpilot.com

Works well.

Works well.
Never had an issue were I needed to reach out, so no news is good news!

Dario N

February 4, 2025 Source: Trustpilot.com

Responsive, reliable, easy to work with

Great experience working with this company. The process was smooth, and all instructions were clear and easy to follow. I didn’t encounter any issues, and everything worked as expected from the start. I can’t speak to the concerns in negative reviews, but my experience was completely positive.

Support agents were very responsive as well.

Tasha Jelen

February 4, 2025 Source: Trustpilot.com

Works well

Works well. We rarely have a problem and the service is not to expensive.

Maurice Zovi

February 3, 2025 Source: Trustpilot.com

Very easy to work with this company..

Very easy to work with this company. All instructions were easy to follow and I had no issues with this company. Hopefully they've straightened out the issues mentioned in the negative reviews, but that was not my experience here. Everything worked well from day 1.

Frank Imburgio

February 3, 2025 Source: Trustpilot.com

SMTP.COM works well.

I use SMTP.COM and SendGrid, and find that SMTP.COM is much simpler and less expensive, especially for wordpress sites. I have used their support and find they have been responsive. The documentation on their site is brief but informative.

Miguel Porro

February 3, 2025 Source: Trustpilot.com

Comunicaciones Migtel is happy to use SMTP service

We at Comunicaciones Migtel are very happy with the service provided by SMTP, they solve our problem to send a lot of emails each day from our own invoicing system and CRM

Dave Huber

January 5, 2025 Source: Trustpilot.com

SMTP services have been great, as expected.

We needed an outgoing SMTP server with no real need for inbox functionality, so SMTP.com came to the top of our lists when deciding on a service provider. The setup was simple, and when Google changed their DMARC and SPF requirements, SMTP.com provided assistance to make sure we were good to go.

SMTP Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SMTP?

Review Summary

Pros

Cons

phil

aperxmim

Angelica Batista

Jeannette

Dario N

Tasha Jelen

Maurice Zovi

Frank Imburgio

Miguel Porro

Dave Huber

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