SmartSolve Reviews

.integration with other platforms, customization as per requirement, Easy reporting, customized dashboard, role management, single sign-on

nothing to dislike very much but customer service is not very prompt in resolving the issue

we were looking for a solution for analysing our customer complaints and conduction corrective and preventive actions against them

Being able to organize and store all our training and SOP/work instructions in one place. Updating them with changes is much easier with SmartSolve

It could get a bit more user friendly at times. Not super intuitive.

Great company to work with and it also has many modules that can be used for all parts of an organization. We plan on adding more modules as we go and gain experience with the software.

Training documentation. SOP/Work instruction database. Non-conform, CAPA, Complaints, We have realized that by having these more accessible to all users we are seeing a greater accuracy in our work instructions.

Help in proper maintanence and tracking of complaints, CAPA, NC, devitations, inspection reports etc. Its very easy to use and we use it on a daily basis. It can be integrated easily with other tools

Slow speed, asset management is very tricy and cumbersome, customer support is very basic

Complaint hadling,

The archive administration endorsement process has absolutely expanded efficiency concerning sign-offs of SOPs. It is unquestionably sufficiently adaptable to deal with preparing necessities for a littler size organization where prerequisites, positions,roles, and representative prerequisites are very differed because of the requirements when working for a littler organization that a worker may 'wear numerous caps'. So I would envision a bigger organization with more prominent numbers would have no issue fitting to fit the preparation prerequisites of numerous workers holding a position and its activity jobs. I am energized with the possibility of actualizing the rest of the modules (CAPA/NC/Audit/Non Conformance....etc.)

Help application has a couple of blunders/wrong data in its substance. Bugs/Issues dialect in the help line. Additionally the interface has a few irregularities as to areas of activities - not real issues but rather there is by all accounts a vibe with the new form that there isn't a consistency to seeking and manager setup sorts of exercises. 'Out of the Box' there is no help for execution of any inheritance information - this unquestionably stretches usage exercises. Any product that should be approved is a sufficiently thorough movement yet when you at that point factor in how heritage information is to be dealt with that does not prompt any quick execution (consider parts information section for each representative latest prerequisites and accreditation data being physically entered - it includes). Likewise I would lean toward Pilgrim Quality Solutions to offer instructional courses all the more every now and again. I have gone to the Administrator Boot Camp Class and was unquestionably happy with the educator and the course content however I get a vibe that instructional courses are an untimely idea since they are offered rarely. There is an outrageous measure of usefulness accessible to change structures and revealing capacities - yet classes are not promptly accessible.

You only need a laptop and a network connection. Also if you have any problem you only have to contact with them. Utilize it!!!

Some benefits that SmartSolve had solved me is the improved archive administration and preparing administration capacities.