Site Search 360 Reviews

User Rating

4/5 (Based on 79 Ratings)

Rating Distribution

Excellent
70.9%
Very Good
3.8%
Average
0%
Poor
0%
Terrible
25.3%

User Sentiments

Excellent Customer Support, Easy to Implement, Extensive Customization Options, Powerful Search Functionality

Complex Installation (for non-default settings), Occasional Search Result Issues, Large Text Size on Mobile, High Cost for Brand Removal

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Review Summary

Overall, reviewers commend Site Search 360's user-friendly interface, powerful search capabilities, and positive impact on website traffic and conversion rates. They appreciate its customization options, ease of integration, and the comprehensive analytics and reporting features. While some users encountered occasional technical glitches or customer support delays, many reviewers agreed that Site Search 360 effectively enhances the user experience, increases website engagement, and generates valuable insights for data-driven decision-making.

Pros

Customized Search: Site Search 360 allows customization of the search experience tailormade to a website's specific needs, enhancing user experience and relevance.
Enhanced User Engagement: The platform provides advanced features like autocomplete, faceted search, and dynamic sorting, boosting user interaction and driving conversions.

Cons

Cost: The cost of implementing and customizing Site Search 360 can be high compared to other similar solutions, making it less feasible for budgetsensitive businesses.
Initial setup: The initial setup process can be complex and timeconsuming, especially for larger sites with a high volume of content, which could lead to initial implementation challenges.

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Reviews

Amelie Kowalski

March 31, 2025 Source: Trustpilot.com

Every software is only as good as the…

Every software is only as good as the service when facing some troubles. I had two major design problems, which got fixed by two helpful service people within a few hours and the bigger one in a few days. The software is not cheap when having a lot of traffic on your page, but I can recommend it, because there are actually real people helping you when facing a problem and not bots that point out to help pages. All the details about result managing and analytics are great to get the best results for your customers and to get new ideas of what people are looking for.

Samuel Odunukan

March 12, 2025 Source: Trustpilot.com

Site Search is a highly rated company…

Site Search is a highly rated company that has helped us gain visibility on our website and they did a great massive job in helping us through our site searching. We highly recommend this fantastic company!

Shari R

January 8, 2024 Source: G2.com

"Powerful solution... and we've only scratched the surface."

What do you like best about Site Search 360?

We are a small nonprofit organization with a limited budget. We were able to integrate Site Search 360 into our site to ensure that our audience could find the content that they need, across a few of our interrelated sites. The basic functionality was easy to set up and the support team has been fantastic.

What do you dislike about Site Search 360?

Honestly, I don't have a negative that is related to the product. The only thing is that I wish I could harness more of the solution as I know we've barely used the functionality to its capabilities.

What problems is Site Search 360 solving and how is that benefiting you?

We have a patchwork of systems that create the online user community and resource network for our members. They don't realize it is different systems behind the scenes, but until we go Site Search 360, our users could only search within each URL separately. This solution allowed us to provide our users with one search bar that could find content across all those domains.

Robin A

September 27, 2023 Source: G2.com

"Amazing support when I needed help"

What do you like best about Site Search 360?

I love the fact that SiteSearch 360 was so easy to use and to implement for our customers. It is also easy for our visitors to find what they are looking for on our web site.

I love the support, which is out of this world. Abbie was so helpful and helped me to fine tune our search box system so that only the required section of our web site was indexed. Being a little older (72) it sometimes hard to work out what to do but with Abbie's help there was no problem. Thank you, Abbie. You made my life a lot easier.

What do you dislike about Site Search 360?

After using SiteSearch 360 for a few years I can not think of any thing I dislike about it.

What problems is Site Search 360 solving and how is that benefiting you?

Helps my customer to find products on our web site.

Vance R

April 25, 2023 Source: G2.com

"Powerful & Easy-to-use"

What do you like best about Site Search 360?

Very easy to use and set up. Lots of functionality. Lots to customize.

What do you dislike about Site Search 360?

N/A, I'm yet to encounter anything that bad.

What problems is Site Search 360 solving and how is that benefiting you?

It gives our users the ability to find any of our pages instantly.

Anna F

April 6, 2023 Source: G2.com

"Great product with excellent customer support"

What do you like best about Site Search 360?

We have been able to customise to do just what we want (with quite a bit of development work as our requirements are quite specific). It takes a little time to work out how best to set it up if you want to use all the features properly, but ss360 support team are fantastic. They have been excellent in helping with our numerous questions and additional requirements. We are very happy with our search, and it has been well worth the effort invested in getting it right.

What do you dislike about Site Search 360?

It took a while to develop the search so it worked optimally for our site/requirements and customer support works on northern hemisphere time so the chat function isn't so useful if you aren't in that time zone. However, the email support is excellent and timely if you are happy to wait until they are online.

What problems is Site Search 360 solving and how is that benefiting you?

We needed an efficient text based search for our website and we have been able to develop what we wanted with our devs and the ss360 team.

Broche B

April 5, 2023 Source: G2.com

"Super easy to set up and very powerful search"

What do you like best about Site Search 360?

Even with our custom system and the complexities with login walls, Site Search 360 was flexible enough to implement in just a couple hours. So powerful and a game changer for our customer experience.

What do you dislike about Site Search 360?

None so far. We are uncovering more features by the day and every new feature we discover gives the tool more and more power. Very robust and flexible. Thank you for the product!

What problems is Site Search 360 solving and how is that benefiting you?

Customer search of our video + course library to be able to find videos by keyword, publish date, topic, and more. If customers can find what they need, they are less likely to churn.

Marcus L

March 13, 2023 Source: G2.com

"Very professional and quick replies"

What do you like best about Site Search 360?

the backend of site search has a very clear structure and is easy to use if u want to optimize your search experience for your costumers.

The Team behind Site search helps out all the time and it doesnt take more than a day for them to respond.

all in all i can recommend using Semknox.

What do you dislike about Site Search 360?

There are not a lot of negative features about site search 360.

We had problems with our mothly searches but in the end the semknox team figured it out and it works perfectly for us now

What problems is Site Search 360 solving and how is that benefiting you?

they help us with different kind of problems like result mappings, article number fixture, pictures and recommendations in our open and premium Shop.

It benefits us in the way that costumers have the best experience with our website

debby s

March 7, 2023 Source: G2.com

"Easy in use, great in support"

What do you like best about Site Search 360?

Very easy and clear implementation and a very low cost per month. Support is absolutely brilliant and fast.

What do you dislike about Site Search 360?

You have to manually set misspellings and synonyms.

What problems is Site Search 360 solving and how is that benefiting you?

We were not able to let our visitors search for campsites and cities. Now we can!

Ed

December 22, 2022 Source: Trustpilot.com

3 years on...

3 years on from writing a very positive review about Sitesearch 360 I can only say that the product continues to improve and the customer service is on another level. Bravo Sitesearch 360!

Site Search 360 Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Site Search 360?

Review Summary

Pros

Cons

Amelie Kowalski

Samuel Odunukan

Shari R

Robin A

Vance R

Anna F

Broche B

Marcus L

debby s

Ed

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