SimpleTexting Reviews

User Rating

4/5 (Based on 178 Ratings)

Rating Distribution

Excellent
70.2%
Very Good
5.6%
Average
2.2%
Poor
1.1%
Terrible
20.8%

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Review Summary

User reviews of SimpleTexting are mixed, with some praising its ease of use, excellent customer service, and cost-effectiveness, while others express concern about hidden charges, limited features, and technical glitches. The platform is often lauded for its simple interface, making it easy for both novices and experienced users to set up and send mass text messages. Users appreciate the quick response time from customer service representatives who are readily available via live chat and helpful in resolving issues. However, some users find the pricing structure confusing and complain about unexpected charges, while others desire the addition of features like recurring text messaging and a more robust reporting dashboard.

Pros

Easy to use interface, great for marketing.
Customer support is quick, helpful, and friendly.
Simple texting platform to connect with customers.
Wonderful product, excellent customer service.

Cons

Can be expensive for smaller organizations.
Character limit can be limiting.
Doesn't allow for recurring text messages.
Limited features and functionality for the price.

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Reviews

The Skin Queue

January 15, 2026 Source: Trustpilot.com

Customer service is amazing

Customer service is amazing! They are patient and informative helping you pick the best plan. Easy to use and convenient

Emanuel Ghete

January 15, 2026 Source: Trustpilot.com

John helped us a great deal with the…

John helped us a great deal with the login process into the platform. Top Lad!!

Rebecca B

January 12, 2026 Source: Trustpilot.com

After a nightmare dealing with twilio I…

After a nightmare dealing with twilio I switched to simpletexting and I am blown away by the level of customer service ive been provided. thank you

Kary Lebeau

January 12, 2026 Source: Trustpilot.com

I am very satisfied with the service

I am very satisfied with the service, which was fast and efficient. The agent was very kind and explained everything clearly. The process was simple and smooth. I really enjoyed my experience, and if I need help again, I will not hesitate to contact them. I love their platform.

Elliot

January 11, 2026 Source: Trustpilot.com

The SimpleTexting team is amazing

The SimpleTexting team is amazing! Whenever I have a question, they are ready to help out. They have responded super fast and have been very friendly! They have help me solve any issues that have popped up!

GreaterEnderly

January 8, 2026 Source: Trustpilot.com

Very helpful!

Gab was very helpful and quickly resolved my question.

Patrick Mulligan

January 8, 2026 Source: Trustpilot.com

Gab was helpful in answering my stupid…

Gab was helpful in answering my stupid questions

Jermaine G

January 7, 2026 Source: Trustpilot.com

I've used SimpleTexting several years…

I've used SimpleTexting several years now and I love how easy and intuitive the interface is. Through Zapier, I'm also able to integrate it seamlessly with my CRM. Any time I have a question or concern, their support and response times are superb.

Samantha McIntyre

January 7, 2026 Source: Trustpilot.com

Gene is AMAZING

The support that we received from Gene was INCREDIBLE. She was very responsive and kept us up to date, even though it was upsetting that we could not use our account during a very busy time. Gene was transparent, provided frequent updates, and was sympathetic to our situation.

We would love to know how we can avoid having our account deactivated in the future. We want to ensure that we are following policies so this does not happen again.

Brittany Marie

January 7, 2026 Source: Trustpilot.com

Gene, Cza and the rest of the team are allstars!!

Gene and the rest of the team put a lot of effort into solving an issue for our business. They kept us updated on every step and reached out without being asked to ensure we new what was happening. They responded quickly, with kindness, and I could not be happier with the customer service we received. I understand there was a typhoon affecting the area where some (or all, I am not sure) of the employees are working. Despite this natural disaster they still put in the effort to get this situation resolved which is insane and above and beyond what we were epecting. We appreciate you all so much, thank you!!!

SimpleTexting Reviews

User Rating

Rating Distribution

Do You Use SimpleTexting?

Review Summary

Pros

Cons

The Skin Queue

Emanuel Ghete

Rebecca B

Kary Lebeau

Elliot

GreaterEnderly

Patrick Mulligan

Jermaine G

Samantha McIntyre

Brittany Marie

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