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Shoprocket Reviews

User Rating

3.9/5 (Based on 71 Ratings)

Rating Distribution

  • Excellent

    70.4%
  • Very Good

    0%
  • Average

    1.4%
  • Poor

    1.4%
  • Terrible

    26.8%

User Sentiments

Customer Support, Ease of Use, Seamless Integrations, Affordable Pricing

Platform Bugs, Documentation Issues, Limited Customization Options, Occasional Email Issues

Do You Use Shoprocket?

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Review Summary

Shoprocket receives high praise for its exceptional customer service, with users consistently commending the responsiveness and helpfulness of the support team, particularly Ryan. They appreciate Shoprocket's user-friendly interface, integration with existing websites, and affordable pricing. While some users have noted minor bugs and limitations in functionality, Shoprocket's dedicated support team proactively addresses these issues. Overall, Shoprocket is considered a reliable and efficient e-commerce solution, especially for small businesses and those looking for a seamless integration with their existing website.

Pros

  • Excellent customer service with fast and helpful responses.
  • Easy to integrate with existing websites and other platforms.
  • Affordable pricing compared to competitors like Shopify.
  • Userfriendly interface and straightforward setup process.

Cons

  • Some users reported bugs and technical issues in certain versions.
  • Limited customization options beyond basic HTML knowledge.
  • Lack of advanced features like subscription tools, depending on the plan.
  • Support may be limited outside of UK business hours due to their location.

AI-Generated from the text of User Reviews

Reviews
D

Dan

October 5, 2025 Source: Trustpilot.com
Outstanding platform! Outstanding support!
We've been a user for a couple of years. ShopRocket is incredibly easy to use, and the support is among the best I've come across anywhere!
Read more
KW

Kedrik W

October 2, 2025 Source: Trustpilot.com
Shoprocket is epic for custom sites!
Shoprocket is epic if you have a custom site you want to embed a store function into. It is everything shopify refuses to be while insulting you and charging you extra. So glad I found them!
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DA

Darlene A

January 4, 2025 Source: Trustpilot.com
One of the best e-commerce platforms…
One of the best e-commerce platforms around
No joke.
They're still growing, and have some new features in the works, but this is the most responsive platform and team I've ever worked with. Took barely a few minutes to link up to stripe and get all my courses added for sale.
You won't regret using 'em.
Read more
RJ

Rachel Jones

June 19, 2024 Source: Trustpilot.com
First-class service absolutely ALWAYS…
First-class service absolutely ALWAYS and at anytime! Highly recommend it, they answered SO many questions for me, and 100% confidence these are the folks to use!
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PS

Parker Smith

June 6, 2024 Source: Trustpilot.com
100% worth the money
I love how modular Shoprocket is. As a headless ecommerce solution I can confidently configure knowing that if I ever change my website tech stack, I won't have to start over with my store.

And as an agency with lower volume and higher prices than a standard ecommerce store, the 0% transaction fee is simply worth switching to Shoprocket entirely. 100% worth the money.

The team is also very responsive and quickly answered any questions I had (the setup process is super easy, I was just pressure testing certain aspects of it).

Thankful!
Read more
ls

lovm shop

May 29, 2024 Source: Trustpilot.com
Highly recommended!!
I'm a small business owner who's not that experienced with most things tech related, started my website on carrd which I eventually learned, is not the best for hosting an ecommerce site or anything of this scale. It's been such a pain searching for a cart option that works with stripe and doesn't charge a ridiculous amount. Shoprocket was exactly what i was looking for.

On top of all that, the customer support is honestly the best I've ever encountered. They really do listen to their customers. I had a small error on my site with the embedded elements and wasn't expecting much at first but Ryan went all out to help. Together with the team they spent the entire day modifying things on their end to adapt to my situation, when it was more of a problem on my side that probably could've been avoided if I had chose a better hosting site.

As a business owner myself I'm genuinely so impressed with the extend they went to help and how fast they respond each time with such a small team of people. (hope they're getting some rest) A huge huge huge thank you to Ryan and the team! Shoprocket is something I would never shut up about now, definitely recommending anyone who is starting an online shop!
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A

Anonymous

March 13, 2024 Source: Trustpilot.com
Great product and amazing customer service
They have possibly the first service rep I have come across that will look at your problem and fix your code within few minutes to help with customising the integration of the shoprocket tool - massive kudos to them and Ryan!
Read more
J

Jacob

December 3, 2023 Source: Trustpilot.com
Shoprocket and it's founder always available for support! Thank you
Shoprocket has been a trustworthy partner since I started to use it. It's been paramount for our growth in 2022 and 2023 and I am sure it will continue to.

What really sets this software apart is the incredible support from Ryan. He's like a guardian angel for my business! Whenever I have questions or run into even the smallest issue, he's right there, ready to help. It's rare to find such dedicated and personal customer service.

There have been so many moments especially when I just started that I had questions about a lot of things and Ryan helped out, thank you!

I'm genuinely impressed with how much this software has helped my business grow. The ease of use, combined with the fantastic support, really makes me confident in recommending this to anyone looking for top-notch webshop software. It’s not just a tool for my business; it's a partner in my success. A big thumbs up from me!
Read more
PG

Pavol Guričan

November 6, 2023 Source: Trustpilot.com
Love using Shoprocket
Love using Shoprocket! Eshop is not my primary business, use it to sell merch as a support channel, and the easy with which I was able to add Shoprocket-powered eshop to my existing NextJS project is just mind-blowing. Also, special shoutout to Ryan, who always goes above and beyond to actually help you out when you try to do something a little bit more "out of the box". Really appreciated!
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J

Joe

September 11, 2023 Source: Trustpilot.com
Brilliant company…
An amazing system for an online shop and what makes it better is the human contact that is available 24/7.
Would highly recommend.
Read more

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