Shipway Reviews

Very good panel, Excellent services

I am using Shipway for last 1 year and its help us a lot in our eCommerce business. Earlier we used to have tons of queries from our customers about the order status, but now there are reduced to almost nil

Very easy to use their services.

Keep up the good work

Our experience with Shipway has been extremely disappointing and financially damaging.

Their courier partners continuously fail to deliver parcels and frequently mark false delivery attempts such as “consignee unavailable” without ever calling or visiting the customer. This has resulted in a rapidly increasing RTO percentage, angry customers, and significant losses for our business.

A clear example:
One parcel was shipped via Shipway using Delhivery AWB No. 35014917585620, which was falsely marked as consignee unavailable. We raised this issue with Shipway’s support team and managers, but no action was taken.
We later re-shipped the same parcel directly via Delhivery (AWB No. 8994610039454), and it was successfully delivered—proving the failure was entirely on Shipway’s side.

Despite repeated complaints, Shipway shows no accountability, no follow-up, and no resolution. They appear to be only processing shipments formally while avoiding responsibility for actual delivery performance. Even in previous cases like weight disputes, promised supporting images were never shared.

For businesses that depend on reliable last-mile delivery and accurate reporting, Shipway is not trustworthy. We strongly recommend avoiding Shipway if you want to protect your customer experience and reduce operational losses.

Fraud company - Do weight scam in courier business to loot sellers.

This company has had my shoes for a week still out for delivery status according to tracking there is no customer service number to call seems like they are common thieves stealing from customers now I have to get my bank involved to get my money back even after I informed GOAt this is a bad company to use for delivery I won’t buy anything from GOAt again this has to be a inside job with someone working at Goat to continue to use this delivery company after so much theft has happened!

I wash there was a negative star concept so I could award them that. Bunch of scammers they are. Only looting sellers money by fake rto, extra charges on each parcel in the name of weight reconciliation and not delivery at all. Only making loss for others. We lost so many orders and customers. No customer support. Only fake ticket system where tickets get closed by themselves without any resolution. And to top it all, logistic companies partnered with misplace the articles and they don't take any accountability of anything. Small sellers, stay away from them.