Shippo Reviews

User Rating

3.9/5 (Based on 413 Ratings)

Rating Distribution

Excellent
65.4%
Very Good
5.3%
Average
1.9%
Poor
3.9%
Terrible
23.5%

User Sentiments

Discounted Shipping Rates, Ease of Use, Extensive Integrations, Efficient Tracking

Unreliable Customer Support, Hidden Surcharges, Account Verification Issues, Lack of Phone Support

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Review Summary

Overall, Shippo's user reviews reveal both positive and negative aspects. The platform is praised for its ease of use, competitive pricing, and integration capabilities. Users appreciate its user-friendly interface, straightforward onboarding process, feature-rich functionalities such as multi-carrier shipping and label printing, and seamless integration with e-commerce platforms. However, some users have expressed concerns regarding occasional technical glitches, limited customization options, and customer service responsiveness.

Pros

Simplified shipping process: Automates shipping label creation, carrier selection, and tracking.
Costeffective shipping: Integrates with major carriers to offer discounted rates.
Timesaving integrations: Connects easily with ecommerce platforms and marketplaces.

Cons

Limited international shipping options: May not be suitable for businesses shipping to a wide range of countries.
Potential for errors: Incorrect information entered can lead to shipping issues.
Occasional technical glitches: Users have reported occasional downtime and technical errors.

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Reviews

TF

January 17, 2026 Source: Trustpilot.com

Great price, great customer service

I never ran into any problem at all with their service.

Lisa Maloney

January 16, 2026 Source: Trustpilot.com

Overall Shippo has been a great…

Overall Shippo has been a great service. They have reasonable rates, options for carriers, time frames on shipments. All of your customers and shipments are stored in your account. I highly recommend them!

Ken Kreuscher

January 5, 2026 Source: Trustpilot.com

Great shipping service

Easy to use, great pricing.

Joanne Ownbey

December 19, 2025 Source: Trustpilot.com

It is fast

It is fast, easy, and I get the best price for what I’m sending.

shar wag

December 19, 2025 Source: Trustpilot.com

easy to use-work with and cost beats…

easy to use-work with and cost beats the other companies

Pierre Properties

December 9, 2025 Source: Trustpilot.com

Great Company to do Business With

I've been using Shippo since I started my business in 2021. The experience is great so far, from helpful dispute process to low shipping fees. This makes my life easier.

Brenda George

December 8, 2025 Source: Trustpilot.com

Shippo has taken the stress out of shipping product.

We have used Shippo for years. This has saved us and our customers a large amount of money. The website is easy to use. Retrieving shipping information and printing labels has been a breeze. We will never change from using Shippo.

Advanced Hearing LLC

December 5, 2025 Source: Trustpilot.com

Easy to use

Easy to use; quick and don't have to wait in line at a post office. Less expensive too!

Ralph

November 23, 2025 Source: Trustpilot.com

had a question

had a question, AI bot gave the correct answer 1st time

Frederick Pottger

November 21, 2025 Source: Trustpilot.com

Tracking is superb

Tracking is superb, and great insurance rates and awesome record keeping.