ServiceSkills Reviews

Service Skills supplements our existing new hire training. The training video's help not only new hires but also more tenured call center associates looking to refresh their customer service skills.

Service Skills has an industry leading call center focus, there could be more targeted and industry specific training created in the future.

Service Skills provides a uniform framework of what " excellent customer service" looks like. This allows the call center agent to model their behavior and conversation after the video content format.

Number of Features, ease of use, and customer support.

Our team was happy to enjoy the series that are available on each portal.

Reminders and practice on writing and communication.

It is super easy to use! It has simple videos that get to the point and don't waste your time.

Setting up the courses on the automated learning plan can be a bit confusing at first, but once you do the first one it is super easy.

It is helping my office staff do better in their communication skills-not only with patients and referral sources, but with their peers. Basic communication and respect is something that is lacking in our society today and this program points that out, gives examples of what is wrong and how to do it correctly just by changing your tone and what words you use.

The courses offered are helpful in onboarding new CSRs and well and keeping seasoned CSRs refreshed on customer service-related skills. The customer support is also fantastic...they are always available and extremely helpful.

I would like to see more course selections to choose from for the CSRs. There are a lot of courses available but a lot that are not directly related to their positions.

ServiceSkills is helping CSRs by providing them ways to handle difficult customers since being in the utility industry, we do have a lot of frustrated customers that we have to assist on a daily basis.

I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need.

I really do not feel there are any downsides to ServiceSkills. The easy process of setup and assigning is great. The variety of videos and training cover not only customer interaction but also co-worker interactions.

Customer experience is the top priority for our company. ServiceSkills gives us a better understanding and processes to better communicate with our customers. The repetitive emphasis on how to communicate, listen, and respond are key factors to be able to assist our customers at a higher level.

The endless amount of training options. The staff is also very helpful.

Some courses a quite a bit longer than others. It would be helpful if those were broke down into two courses. My employees can't always spare an hour to complete training at one time.

It is improving our soft service skills. We started this training to improve service skills for answering crisis hotline skills. It is benefiting our staff and customer. We have had less incidents of improper phone etiquette.

I like that ServiceSkills has different training types which help our clerks grow in their positions and give them the knowledge they need to handle different scenarios. The different categories touch on all aspects of our departments. The initial setup was very easy, and Rhonda was very helpful.

There really isnt anything to dislike

ServiceSkills helps our clerks grow and equips them with the knowledge to handle different scenarios. Its variety of training types covers all aspects of our departments.

I like ServiceSkills for training purposes because it helps our new and existing employees to work better together. I appreciate the courses and customization it offers, allowing me to choose what topics I want our team to cover. The initial setup was very easy, and the support from Angela and Rhonda is AMAZING. I'm so satisfied with the service that I'd recommend it to others with a rating of 10 out of 10.

I think ServiceSkills could offer more leadership training.

I use ServiceSkills to help our new and existing employees work better together. It makes it valuable because I'm able to customize what I want them to go over.

I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy demonstrates deep knowledge and explains complex concepts in a clear, practical way that made them easy to apply in real-world scenarios.

What also stands out is the support provided. The team is responsive, professional, and went above and beyond to ensure we had all the resources and guidance I needed. Their commitment to customer success is evident, and it made a huge difference in our ability to implement what we learned effectively.

Service Skills offers a low pressure system for it's users to become better communicators in person, on the phone and via email. The program has been easy to implement and we have seen vast improvements in staff who have enrolled in the courses.

I have not really experienced any downfalls in the system.

Communication Skill improvement for Agents Customer Service Representatives.