Selz Reviews

User Rating

4.3/5 (Based on 163 Ratings)

Rating Distribution

Excellent
78.5%
Very Good
4.9%
Average
0.6%
Poor
1.2%
Terrible
14.7%

User Sentiments

Excellent Customer Support, Ease of use, User Friendly Interface, Affordable Pricing

Limited Customization Options, Platform Bugs and Glitches, Lack of Extensive Integrations, Inefficient Technical Support

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Review Summary

Reviews indicate that users find the platform user-friendly and easy to navigate, with a positive user experience. They appreciate the range of features and customization options, as well as the helpful customer support. However, there are concerns about the platform's pricing plans, with some users reporting unexpected costs and limitations. Additionally, some users have experienced technical glitches and bugs, affecting their overall satisfaction.

Pros

Easytouse interface: Selz's userfriendly platform simplifies online store creation and management for nontechnical users.
Comprehensive sales features: Offers multiple payment options, shipping integrations, inventory management, and customizable checkout experiences.

Cons

Limited customization: The platform's templates and customization options may be limiting for users seeking a highly personalized storefront design.
Reporting and analytics: Selz's reporting and analytics capabilities are basic and may not provide advanced insights or granular data for indepth business analysis.

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Reviews

Michelle D. Hare

February 26, 2021 Source: Trustpilot.com

Great Customer Service

Over the last few days, I had SEVERAL inquiries about reconstructing my store. Marjorie, Judy and Charmaine were PHENOMENAL. I worked with Charmaine for the longest stretch and she was incredibly patient and helpful. I was getting frustrated, yet she remained calm and helpful. Many thanks!

John Arundel

February 10, 2021 Source: Trustpilot.com

webchat with Nicole

webchat with Nicole, very helpful and informative.

Michael

February 3, 2021 Source: Trustpilot.com

Happy with on-line support

Just had a great on-line chat with "Judy".

She was helpful and knowledgeable and patient as she guided me through sorting my issues.

The best "help-chat" I have ever had

(no comment on their offering as that is not my area; I just sort out problems)

Prompt Websites

January 29, 2021 Source: Trustpilot.com

Great review from a Selz registered partner

We are a Selz registered partner and we have many clients on the Selz platform. As long as Selz don't change, we will be sticking around for a long time. Fast/good support, the right amount of features on the Basic Plan (the price bracket most of our clients are willing to pay) and a personal feel to how they do business. From seeing a deeper view of this business than the average client might, I can safely say they are doing a bang up job.
Keep it up guys.

Gabor B

January 28, 2021 Source: Trustpilot.com

The support team is very perfect

The support team is very perfect. In the evening we had and issue with our subscription and card payments, but the team member (Charmaine) help us immediately... Friday 22:00! Thanks again, great!

Brandon Craft (CraftMath)

January 22, 2021 Source: Trustpilot.com

So glad I chose Selz!

I have been a Selz customer for nearly 2 years now and I am SO GLAD I chose them as my e-commerce provider. Their customer support IS AWESOME. Every time I have reached out to them through chat, they are quick to respond and they always provide the feedback and support I'm looking for. I highly recommend!

Brian Gall

January 16, 2021 Source: Trustpilot.com

Amazing service

Amazing service. Contacted them at 1am on a Saturday night excepting a reply in the morning however I got one straight away.

👌👌👌👌👌

Simon Henke

January 10, 2021 Source: Trustpilot.com

Friendly, competent and quick support

Selz provides an on-site chat support which really makes your life easier when having questions or other requests.

I'm honestly surprised by how fast you get a response by one of their employees, usually within a few seconds. I'm used to waiting several days to get an email response from companies and other authorities, so this support really stands out.

Moreover, the support is always super friendly and has good knowledge about the product/service. And if they don't have an immediate solution, they forward it to the correct department which will also reach out quickly.

The Organized Money

January 7, 2021 Source: Trustpilot.com

AMAZING CUSTOMER SERVICE!

AMAZING CUSTOMER SERVICE!

I was having an issue with my Selz site (admittedly because of my own negligence). I had no idea how to fix it, but Robynn helped me every step of the way via chat. She sent articles, screen shots, and links to help. After a lot of troubleshooting, we got to the root of the problem. She never rushed me or seemed irritated. EXCELLENT!!! 5 STARS!!!

Edmund Bini

January 6, 2021 Source: Trustpilot.com

I'm working with Selz for a few years…

I'm working with Selz for a few years now and I have to say - they know their software and the customer service is beyond excellent! I work with Amazon and other companies far bigger and the customer service can't even compare. These people know their stuff, I appreciate a company that does!