Sakari Reviews

We’ve been using Sakari for some time now and absolutely love it. The platform is easy to use with a very friendly user interface, and the integrations work seamlessly with our existing tools, like Slack. It has made our workflow much more efficient and communication much smoother.

Michael B. provides excellent support. He’s knowledgeable, responsive, and truly great to work with. The customer service overall has been outstanding. We’re very happy with Sakari and highly recommend it to any team looking for reliable software with great functionality and support.

There’s a slight learning curve at first, and I wish there were a few more customization options for templates, but overall it’s a great tool once you get used to it

Sakari helps us manage communication with a large number of investors in our syndication business.

The Hubspot integration works well for our sales process, project management, and workflow integration.

The original web platform has a lackluster UI, but that is mostly corrected in the beta for the new web platform. The mobile app does not push notifications and generally doesn't work incredibly well.

We have been using SMS for sales and project management for years, but Sakari's Hubspot integration allows us to speed up all of these processes, see communications between customers and coworkers, and use SMS in our marketing and project automations.

Great solution for an over-the-phone sales and service team. The setup and support team have been amazing and were extremely helpful with picking the correct plan for us.

That I cannot message people directly from deals. And also not saving most of the past conversations I had with clients. I keep getting error message thrice a week when sending messages.

When

User-Friendly Interface: Sakari provides an intuitive user interface that is simple to use and comprehend for our team. Users like us value the design's simplicity, which enables us to send and manage SMS messages quickly and effectively without a high learning curve.

Limited International Coverage: Sakari's SMS texting service might not be available everywhere. Some of our leads that need their SMS campaigns to have a global or wide international reach should check if the service is offered where they want it.

Instant and Direct Communication: With Sakari, our team may speak with our clients in a direct and timely manner. This is particularly useful for critical or time-sensitive messages, including alerts, notifications, order updates, or appointment reminders, as it ensures prompt and effective communication.

It's easy to set up and we were able to build a range of automations that provide appropriate auto-replies to different cases.

It took a lot of custom planning to make Sakari really work for ticket based workflows when contacts have more than one ticket. It would be great to see more ticket-based features developed.

We use sakari through Hubspot to send SMS messages to our clients throughout our service workflow, including intake confirmations, reminders, and follow up check ins.

We use Sakari with Hubspot Integration. We had tried to use RingCentral with Hubspot prior since we have been a customer of theirs since 2010. However, after over 2 weeks of not being able to get the workflow to work, we searched around and found Sakari. The customer service on setting us up and getting everything operating was great! We were up and running the same day, and the integration was flawless. Their rates are reasonable. So, yes I would highly recommend Sakari.

At this moment, none to list. So far everything is working as it should

Hubspot Integration for SMS notifications in our workflows. We used Sakari to notify us of new customer leads.

I like the Sakari-Hubspot integration. Once the custom properties are in place, Sakari adds a new level of communication flow to ensure that we've fully connected with our prospects. I have also used the integration as part of an internal notification workflow. This is especially helpful for users who end up tuning out Hubspot emails. There's so much potential for lead nurturing; I think I've only touched the surface of what we can do in B2B communication flows.

The KB's leave something to be desired. I wasn't able to get a lot of my questions answered in terms of Hubspot-Sakari integrations, and that was a little frustrating. Resources are all very quick start-centric and not terribly user-friendly in terms of troubleshooting. My client let me know that Sakari also charges by the character count. While they make concessions to remediate this (i.e., URL shortener), it's still not a lot of bang for your buck if you're using Sakari as a B2B client.

Leverage the resources your sales rep sends you. They have far more info than the Sakari website. Have an idea of what you'd like to use Sakari for and ask about more use cases. The site can help you understand Sakari basics, but it takes tinkering around to get your best Sakari experience.

Sakari provides an extra dimension of support for clients in a paid media campaign. We noticed many prospects were dropping off if we couldn't contact them in the first place, plus a lot of our prospects didn't have voicemails set up. Therefore, Sakari helps us by texting prospects and letting them have that 1:1 communication to remediate the dropoff issues.

I love that it integrates with Hubspot and lets me send texts to my prospects and clients right from their contact record.

Sometimes it is a little buggy and seems like messages get "hung up" for awhile.

Definitely integrate with your CRM (we use Hubspot and it is fantastic)

Ability to send and receive texts with prospects and clients helps with communications way easier than phone calls and emails.

Sakari Cleanly integrates with Hubspot CRM. Send and receive transactional texts right from Hubspot

The actually Sakari Platform where you log in to create marketing campaign sends is a bit clunky and it seems to be a lot of steps to duplicate a campaign and send it.

Use an automation in Hubspot to send a Slack notification to a shared channel when a text message reply is received. This will make it easy to know when you receive a transactional response and allow you to respond quickly. Other than that, I don't have any advice. There are many use cases for Sakari and each company will set up their installation differently.

We use Sakari to send Transactional texts from the Hubspot Sales CRM. You can send and receive texts directly from the contact file in Hubspot and use the workflows feature to automatically send texts based on triggers.

Sakari is one of the easiest tools we've implemented. All of our users were able to figure it out very quickly. We looked at several text messaging providers that had integrations with HubSpot. Right away I noticed the people at Sakari were very easy to work with. They were honest about what their solution could and could not do, quickly building trust. They were very responsive to all questions and to development suggestions.

We want to be able to send an automated meeting reminder (by text) . Still waiting for that functionality to be developed.

No problems. Texts have a super high open rate. Sometimes when our emails don't seem to be getting through, a text works. Texts have also helped reduce meeting no-shows.