Revinate Reputation Reviews

Revinate Reputation has great capabilities to sent automatic online review reports to your team, cutting down much of the time needed for reporting.

The tool that automatically detects review sentiment and topic makes occasional errors, causing users to need to "re-tag" a review.

Keep in mind that Revinate does not interface with Yelp's API if that is an important review site for you.

Revinate Reputation saves our team a lot of time managing online feedback, expediting guest recoveries and turning reviews into quantifiable data.

It's ease of use is it's best feature. Although I truly enjoy it's customizable dashboard and it's sentiment analysis portions as well. The dashboard is exceptionally helpful on a daily basis of tracking trends and seeing where we stand. I love that you can have it auto-sent to your email everyday too. The sentiment analysis is great because of it's visual way of showing the positive and negative aspects the hotel reviews are talking about in one place.

I don't like that I have to translate reviews to understand them and then translate them back into the foreign language. I wish there was an automated tool that made that transition easier. I also don't like that we can't respond to reviews strictly through Revinate. I wish there was a way to hit respond and not be taken to the review's originating website such as Booking.com, Expedia, etc.

This is a great system for reputation management and understanding the dynamic of your customer and what they deem as valuable features, amenities and services. It is a system that offers a wide variety of tools and options to better understand your customer.

Revinate allows our hotel the opportunity to address every guest that writes a review of our property: good, bad or indifferent. It is important for us to reach out to our guests to ensure satisfaction on all levels and Revinate assists us in that process. Additionally, Revinate allows us to receive, analyze and understand reporting features that enables us to track trend in guest service and our guests perception of us in various, detailed ways we didn't have before.

Ability to reply to reviews from a mobile device.

The compatibility with our online guest review site was not smooth. A series of items needed to be checked or the response would be lost.

At this time, the parent company for Holiday Inn Express, IHG, has moved to a more seamless solution. We are now utilizing Medallia for both internal and external reviews, allowing a dashboard for all the most popular review sites.

Ability to reply to reviews from a mobile device.

The compatibility with our online guest review site was not smooth. A series of items needed to be checked or the response would be lost.

What problems are you solving with the product? What benefits have you realized?

The ability to see and respond to feedback within the platform

Nothing really to dislike about this platform.

Customer feedback and reviews; Quicker response times to customer feedback

The ability to see and respond to feedback within the platform

Nothing really to dislike about this platform.

What problems are you solving with the product? What benefits have you realized?