ReviewBuzz Reviews

Super easy steps for a happy customer to leave a review or steer them towards a feedback survey if they had a bad experience. Customer support and on-boarding team have been great to work with. The team is excited about the incentive program, something you've thought about doing for years but now have the ability through ReviewBuzz.

The office interface seems a bit outdated, but they're constantly making improvements. What matters most is what the customer sees, which makes up for the admin side.

Reviews have always slowly trickled in from customers but always struggled with following up on every service call to ask for feedback. ReviewBuzz integrates with our dispatching software, FieldEdge, and the process all happens behind the scenes.

Customers want to give feedback, especially after a great experience with a technician; ReviewBuzz makes it super simple for them to do so.

One of the easiest and simplified ways to generate and receive online reviews consistently out there. I have worked with other forms of review generation and this is one of the easiest to use that generates the reviews you want and where you want them.

I can honestly say that there really isn't anything I dislike about this product. It is easy to use and generates the results I want to see.

If you are not using ReviewBuzz, why not. You need to do something for your reputation management. This is the perfect product for it.

We are seeing an increase in our search traffic and impressions because we are receiving those all important online reviews that help with our online ranking.

Lets you take advantage of the personal 1:1 relationship built between technician and customer. People are more likely to write a review for a person that spent time helping them than for a company. Provides a reward system for staff that get reviews as well as a widget to feature a company's reviews on the company website and for each tech to have their own marketing "brag" page/flyer.

Some UX features could be improved to make it easier and faster

Finding out about positive and negative business processes. Getting more public reviews. A system to reward staff.

One of the easiest ways to receive consistent reviews. Great team to work with.

Interface may be a little bit outdated but it's a great platform.

Finding out about positive and negative business processes. Receiving and putting out public reviews.

like the ability to sort through what you need and can find based off employee or loation

not very common/popular so hard to explain the product to others

let's people know how the company is performing and can get alerts