RealPage IMS Reviews

We like the ease of retail investment including accredited investor confirmation and online enrollment and investment. We appreciate being able to track interest in our investment opportunities the calculation of the distribution waterfall. The customer service is very quick and helpful, and so are the webinars they publish.

Some of the features of the administrative interface are not as intuitive. That being said, overall we find the platform to be very user-friendly.

IMS has allowed us to streamline the retail investment process and makes managing our assets easier, which saves us time and money.

This platform has made my communications and document management efficient and streamlines my communications processes.

I have not had any issues using IMS. Any technical issues have been dealt with in a timely manner through the support group.

Make sure your data is clean before you upload it to the portal.

It saves me so much time disseminating project updates and tax documents.

The thing I like best about the platform is that it does all the calculations for accrued preferred return and distribution amounts for me. Before, I was using excel to manage these calculations, which took a lot of time and I constantly had to fix errors. With IMS, I set it up with the generous support I get from the company and then I'm all set.

I wish there was a bit better control over the flow for the investor when they first sign up for an investment but it hasn't been a critical issue.

If you have enough deal flow and your projects are big enough, the IMS platform makes financial sense and will save money and time for you.

The calculations that the platform does for me are the biggest benefit. It has saved me a lot of time and effort. Statement generation for the investors is also a huge benefit. The statements are professional and very easy to generate once you set everything up. I have yet too use the NATCHA system for making distributions but expect that to be a big time saver as well.

IMS has done an amazing job at mapping and creating a platform that saves time and provides a streamlined experience for admins and investors.

Many features have replaced our internal processes, such as using spreadsheets for tracking and calculating, sending bulk emails, and automating the e-signing of legal documents.

IMS has allowed us to leverage our internal resources and have a system that fits our needs. We have been very pleased with the level of customer service and the overall system's capabilities.

Some of the interface is not intuitive from an administrator setting and requires a certain level of technical fluency.

Make sure you understand your requirements prior to evaluating the software. Ask specific questions to the team. IMS has the ability to do just about anything - you just need to know the right question to ask.

We are trying to better manager our in house fundraising platform in a cost-effective and scalable manner.

The ability to centralize entity documents, calculations and investor payments with simple and user-friendly setup and maintenance. IMS also stays on top of technological advances unique to the real-estate industry such as the recent release of seamless integration with Yardi. Finally, the members of the support team respond quickly and are very knowledgeable.

The only issues we've experienced are a few items on the investor dashboard haven't consistently reported correctly for investors with multiple investments in the same entity. The data processing seems to struggle with accommodating multiple investments when additional ownership is not received.

IMS is well worth the cost for any real-estate management firm.

One central place (cloud-based, not on a local server) for all entity data. Easy setup for complex partnership structures and a software that maintains waterfall structures. Also, error-reduction in investor return calculations since we've moved from spreadsheets to IMS.

The setup process and the uploading of our existing projects. The quick response from customer service.

A little difficult navigating around the site. Some of the calculations are not valid to us so that makes it a little confusing.

none

Organizing our data for our investors

I really like that you can see all of the clients different investments (i.e. IRA, personal, LLC) under their name. Our investors love being able to see all of their investments online at any time they wish

The limited customization for IRA investments

IMS has made the process of setting up new investments so much easier for us and our clients

Clients are now able to log in and see all of their investments, make any changes to their address, phone number and banking info

The user friendliness and organizational assistance IMS provides.

Each investor has to register as an individual and then can add additional profiles under a trust, etc. This is messy.

Take the time to watch the webinars.

Have a good, dynamic, centralized place to place all investor info and documents.

-Waterfall distributions, less error minimize excel use

-Documents cloud, storage of all documents as K1, investors assets reports

-Investor Dashboard, cleaner view easy to use with investors not so friendly with tech