Razorpay Reviews

User Rating

4.4/5 (Based on 125 Ratings)

Rating Distribution

Excellent
76.8%
Very Good
6.4%
Average
2.4%
Poor
10.4%
Terrible
4%

User Sentiments

User-Friendly Interface, Extensive Payment Options, Seamless Integration, Detailed Reporting and Analytics

Slow Customer Support, Occasional Transaction Delays, High Transaction Fees, Complicated International Payments

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Review Summary

Razorpay is a popular payment gateway in India, praised for its user-friendly interface, seamless integration with various platforms, and multiple payment options. Users appreciate its ease of use, quick account setup, and low transaction fees. However, some users report slow customer support response times, occasional transaction delays, and high charges for international cards. Razorpay's strengths lie in its comprehensive suite of features, catering to diverse needs from small businesses to large enterprises.

Pros

Razorpay offers a userfriendly interface, making it easy to manage finances and track transactions.
Razorpay supports a wide range of payment methods, including debit/credit cards, UPI, net banking, and wallets, providing convenience for customers.
Seamless integration with various platforms like websites, apps, and stores, simplifying the payment process for businesses.

Cons

Customer support can be slow to respond, leading to delays in problem resolution.
The verification process for international payments can be lengthy and cumbersome.
Razorpay primarily focuses on the Indian market, limiting its global reach for businesses operating internationally.

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Reviews

Anuj K

October 10, 2026 Source: G2.com

Effortless multi-currency billing for global clients

What do you like best about Razorpay?Automated FIRC generation and seamless foreign currency acceptance in USD and EUR straight into INR bank accountsWhat do you dislike about Razorpay?International payment activation requirement submitting additional regulatory proofs.What problems is Razorpay solving and how is that benefiting you?Saved up from sitting up complex international merchant accounts abroad

Parinita g

September 30, 2026 Source: G2.com

Easy, Reliable Payments with a Smooth Razorpay Experience

What do you like best about Razorpay?Razorpay is easy to use, reliable, and makes online payments smooth and hassle-free. Great overall experience!What do you dislike about Razorpay?KYC/account approval issues and setup charges — some recent users have complained about being charged and then rejected.What problems is Razorpay solving and how is that benefiting you?Razorpay makes online payments and transactions simple, quick, and secure. It saves time, makes payment collection easier, and helps me manage transactions smoothly in one place.

Priyanka K

August 31, 2026 Source: G2.com

Seamless Payment Solution with Intelligent Routing

What do you like best about Razorpay?I find Razorpay's seamless integration workflow impressive. The setup process is fast and straightforward, which was a great start. Also, the intelligent routing feature contributes to a better transaction success rate.What do you dislike about Razorpay?I find the strict account onboarding process a bit challenging. It would be helpful if there was some interactive guidance to make it smoother.What problems is Razorpay solving and how is that benefiting you?I use Razorpay to solve low transaction success rates with its intelligent routing and benefit from seamless integration workflows.

Me C

August 31, 2026 Source: G2.com

Seamless Payment Links for Instant Invoicing

What do you like best about Razorpay?Razorpay Payment Links let us accept payments directly via WhatsApp and Email without building an entire checkout page.What do you dislike about Razorpay?Transaction fee deduction happens at settlement, which requires slight adjustment in bookkeeping entries.What problems is Razorpay solving and how is that benefiting you?Allowed our B2B sales team to collect advance deposits faster without custom website development.

HARSH u

August 30, 2026 Source: G2.com

Dependable Enterprise Payment Infrastructure

What do you like best about Razorpay?Consistent uptime, robust webhooks, and detailed merchant reporting make it a super reliable choice at scale.What do you dislike about Razorpay?Ticketing response time could be faster for routine inquiries.What problems is Razorpay solving and how is that benefiting you?Provided dependable payment processing infrastructure for growing daily transaction volumes.

Mohammed F

August 29, 2026 Source: G2.com

Seamless Shopify Checkout Experience

What do you like best about Razorpay?The native Shopify plugin installs effortlessly and handles mobile checkouts smoothly without redirection hiccups.What do you dislike about Razorpay?Advanced feature toggles require navigating through separate dashboard sub-menus.What problems is Razorpay solving and how is that benefiting you?Improved mobile store checkout conversions by providing a clean, recognizable payment interface.

Praful K

August 28, 2026 Source: G2.com

Hassle-Free No-Code Payment Pages

What do you like best about Razorpay?Razorpay Pages allows us to collect payments for events and workshops without writing a single line of code.What do you dislike about Razorpay?Customization options for page branding and fonts are somewhat limited.What problems is Razorpay solving and how is that benefiting you?Enabled our marketing team to launch event registration pages in less than 30 minutes.

Eyhan u

August 27, 2026 Source: G2.com

Robust Payment Gateway for Early Stage Startups

What do you like best about Razorpay?Zero setup charges and zero maintenance fees. You only pay when you process payments, which is perfect for new businesses.What do you dislike about Razorpay?Phone support is not immediately available for standard account tiers.What problems is Razorpay solving and how is that benefiting you?Helped us keep operational costs low while testing product-market fit without fixed recurring software costs.

Adesh O

August 26, 2026 Source: G2.com

Transparent Settlement Tracking and Automated Refunds

What do you like best about Razorpay?Refunding customers directly from the dashboard is instantaneous, and batch settlement reports are easy to cross-verify.What do you dislike about Razorpay?Dispute management process involves rigid timeline windows for submitting delivery proof.What problems is Razorpay solving and how is that benefiting you?Improved customer trust by processing instant refund requests directly to source accounts.

Aman C

August 25, 2026 Source: G2.com

Comprehensive Dashboard and Granular Transaction Insights

What do you like best about Razorpay?The merchant dashboard provides clear visibility into payment modes, refund status, and settlement breakdowns in real time.What do you dislike about Razorpay?Exporting custom formatted CSV reports requires tweaking filters multiple times.What problems is Razorpay solving and how is that benefiting you?Streamlined our monthly accounting reconciliation by providing accurate batch-wise settlement files.