Rave Alert Reviews

Rave Alert allows us to create predetermined alert templates for many different potential emergencies. Students get automatically registered into the system once they register as students, and the institution does not have to have a dedicated person to populate and register students.

So far every thing is good with our system. If i had to choose, we have to manualy delete graduating seniors of transfer student every semester is one thing that i dislike.

Quick notification of emergency notification to everyone in the institution.

Hoping to be able to use for internal purposes and interagency communications

Not sure just yet as we are only getting started

We will use for non-emergency alerting as well; within the First Responder Community. Hopefully this alleviates multiple texts/calls, etc and everyone gets the SAME message.

RAVE allows us to notify large groups of team members within seconds, whether it be in an emergency situation or staffing issues.

RAVE can be a bit difficult to get to know and learn in the beginning.

Timely communication,

1. The ease of this product sets it apart. I know that my staff has an instant way of contacting not only authorities, but also each other in the case of an emergency. 2. Customer service has been prompt and proactive. VERY impressed.

I'd like to see options for hands-free AI usage in case the caller is incapacitated in some way.

RAVE has given us an immediate way to alerting everyone in the case of a campus emergency.

Ability to use established templates. Ability to see past alerts that were sent out. Knowledge of the sucessful alerts received and those that didn't answer or receive messages.

I don't have any dislike currently. I don't send alerts as frequently as my other staff and I have not heard any dislikes/complaints.

Currently the problems that RAVE Alert is solving is the ability to reach out to a large campus population and the benefit is that elimates unecessary calls into the dispatch center. Used primarily for general notifications.

It's reliability and logevity. They have been and remain at the forefront of the ENS market, especially in Higher Ed.

Older architecture limits it's ability to look and function as smooth as more modern competitors.

Allows for immediate or rapid notification to our population during apporpriate incidents.

Rave Alert has revolutionized public notifications in Jefferson County, Colorado, by providing a one-stop shop for citizen enrollment and vital updates. With 24 agencies, including Police, Fire, and EMS, using the platform, the county gains a remarkable resource for coordinated and timely communication. The platform's user interface is simple and intuitive, enabling administrators to reach the public promptly. Its versatility extends beyond message composition, with options for SMS, voice calls, emails, and social media. Rave Alert's adaptability to the dynamic environment showcases its practicality, catering to both community-level announcements and county-wide public safety alerts. The platform's comprehensive features and dedication to local agencies make it an invaluable asset for public notifications. As a result, the county is well-prepared to face challenges and is empowered to stay vigilant and secure in an ever-changing world.

In our experience with Rave Alert, there is truly not much to dislike. While we did encounter some growing pains at the outset, the standout feature was the unwavering support provided by the Rave team. Their commitment to ensuring a smooth experience was evident at every step of the way.

Rave Alert's contribute to a safer and better informed community. By effectively addressing communication challenges, ehancing coordination and providing accurate information during critical moments, the platform plays a vital role in ensuring the well being and preparedness of our community members.

The APIs allow for specific use cases in our environment.

The demo/trial system for new components, like Desktop Alerts, need to be streamlined.

Mass communication using a variety of communication channels.

Easy set up, quick alerting to multiple devices in 3 clicks.

We really do not have any dislikes. We wish there was a way to send a message through a ticker on a computer screen.

Order this system OT is quick and easy to set up and use.

We are early adopters of RAVE Collaborate the problem that we are solving with this is the ability to assign a task with resources associated with the communication.

Lake County, Indiana, has used the RAVE Alert system since it acquired RapidNotify. Under the old system, when an update needed to be made, Johnny would call our office to ask for his number to be updated, and Grandma would call to say she moved. We have nearly 500,000 citizens, and there's no way our office can handle that call volume, nor will people typically let us know that anyhow. I asked Rave to turn on the option for citizens to sign up on their own and manage their accounts. We have them sign up through Smart911 exclusively, and from there, they can create a profile, maintain their account and information, and best of all, Smart911 integrates Rave, so it's a one-stop-shop. For that reason, we don't allow registration through the Rave site, but you have that option as well. With the blessing of our Board of Commissioners, we have onboarded 6 of 19 municipalities so they can send alerts to their community. It saves them money because they were paying for a separate service. This makes it a greater value to the entire county. We hope to onboard those that haven't yet by the end of 2021. Their support is professional as well. Turnaround time and follow-up are typically more than acceptable. They are also not closed-minded when it comes to feedback and suggestions. They recently implemented a system-wide change that makes the system more user-friendly for the citizens. All in all, there's nothing negative I can say about Rave.

Honestly, there's nothing I dislike about Rave. We had our bumps and bruises at the onset, but they go out of their way to get to know their customers. To me, customer service is the absolute top expectation I have of all vendors. If that is lacking, they're out the door. I don't have the power to terminate them, but I can de-recommend them if appropriate. I recently recommended a five-year extension of our contract vs. a three-year extension. This went beyond the cost savings. The recommendation was based on overall performance since inception three years earlier. If I'm fair and honest, the whole three-year term would be an A-. That's because any hurdles and issues were overcome and the efforts to go over and above count as extra credit.

If you're a government entity, consider Smart911 and Rave Alert. It adds value.

1) Quick communication to the citizens