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Radial Reviews

User Rating

3.8/5 (Based on 13 Ratings)

Rating Distribution

  • Excellent

    38.5%
  • Very Good

    30.8%
  • Average

    7.7%
  • Poor

    15.4%
  • Terrible

    7.7%

Do You Use Radial?

Write a Review
Reviews
VR

Verified User in Retail

March 10, 2022 Source: G2.com
Provides the best integration with different payment providers with omnichannel commerce
What do you like best about Radial?
Easy to integrate with the application as part of different payment options, radial plays a vital role in the billing module which processes the billing section navigation quite smooth with integration with different payment providers. Support from the customer care team is quite quick and prompt.
What do you dislike about Radial?
At times the billing module doesn't work effectively with the test cards during integration system down during the peak shopping team and results in effective testing.
What problems is Radial solving and how is that benefiting you?
Utilize the radial test cards as part of our testing to perform complete end-to-end retail(omnichannel) application testing and ensure the credit cards of various payment provider integration works effectively.
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VC

Verified User in Management Consulting

November 6, 2017 Source: G2.com
Retail
What do you like best about Radial?
Retails pricing is main source of everything for customers. wanted to see how we can achieve this
What do you dislike about Radial?
graphical representation fancy dashboards
What problems is Radial solving and how is that benefiting you?
redial - everything realted to customer
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VG

Verified User in Consumer Goods

July 5, 2016 Source: G2.com
Great Customer Service- Now Affiliate Traction
What do you like best about Radial?
Great customer service. They use a ticket system which allows for projects to not drop the ball. All history is well documented and the service is fast and professional.
What do you dislike about Radial?
Some of the reports are not as transparent as I'm used to, however they are willing to ad-hoc any report you are looking for.
Recommendations to others considering Radial?
Great customer service, very knowledgeable. Great dashboard and interface. They are constantly working to improve the user experience and will offer site recommendations as well as work with you to implement abandonment applications.
What problems is Radial solving and how is that benefiting you?
Affiliate marketing management. Using their management service allows us to just approve or accept publisher promotions rather than seeking them out myself. They also find new publishers and are the main communicators with them.
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LE

Laura E

June 16, 2016 Source: G2.com
I Love eBay!
What do you like best about Radial?
Most of our eCommerce sales are a result of this. Easy and safe way to sell things regionally as well as internationally. Love how stamps.com can sync with my eBay account and import all my orders in, would be nice if UPS did it too! It's nice that you are able to calculate what the fees will be with eBay and PayPal and adjust the listing price accordingly.
What do you dislike about Radial?
I am VERY DISAPPOINTED that Blackthorne is no longer offered because the program allowed me to revise all the listings at once changing footers and headers and other customization of the listings. Now I have to manually change EVERY listing when I'm making a change to the shipping policy or something else on our made template.
Recommendations to others considering Radial?
Great way to make money, and wonderful that there is protection for us buyers. Use it! There are a lot of fraudulent purchases attempted to be made online and now you can rest easy knowing that eBay and PayPal will back you up if something goes wrong. I dislike the listing tools and some of the changes they've made there but hopefully they'll fix the bugs.
What problems is Radial solving and how is that benefiting you?
We are trying to create an online presence but the sales on our personal website are very slow. eBay works great for this because we sell around the world and this keeps us very busy now. Many sales are driven to our website by repeat customers on eBay.
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MF

Michele F

October 24, 2014 Source: G2.com
Excellent Products, but could be a little more guidance from team!
What do you like best about Radial?
I most enjoyed the home grown software platforms. When I was an employee of GSI Commerce we used a CMS tool that exceeded all expectations.
What do you dislike about Radial?
I think their email marketing platform could be improved a bit. I found when using it, it was not as user friendly as I would have liked and often had a long lag time.
What problems is Radial solving and how is that benefiting you?
I am an ecommerce marketing marketing professional trying to market and upsell customers while also create a better customer experience.
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VR

Verified User in Retail

October 17, 2018 Source: G2.com
Provides essential features, In a complicated format
What do you like best about Radial?
It gets the job done. I'd say it's effective enough. It's generally reliable.
What do you dislike about Radial?
The UI is cluttered and does not feel intuitive. Common functions take effort to get oriented with their proceedure.
What problems is Radial solving and how is that benefiting you?
Solves the issue of having a structured platform compatible with existing equipment. E-commerce fulfillment is faster.
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VA

Verified User in Marketing and Advertising

January 3, 2018 Source: G2.com
Great for Retailers
What do you like best about Radial?
Radial helps with order management from all aspects. Order management, payments, fulfillment & customer care.
What do you dislike about Radial?
Radial offers a user friendly interface, but some aspects are disjointed.
What problems is Radial solving and how is that benefiting you?
Helped with establishing a solid cart system that worked for my clients at the time.
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MZ

Mike Z

March 7, 2015 Source: G2.com
Solid affiliate program
What do you like best about Radial?
Easy to use and setup if you have a tag management system. The recent reporting enhancements make it more transparent for affiliate performance review.
What do you dislike about Radial?
Recruiting can be challenging as not all publishers utilize the platform. The quality has gotten better though since it was Pepperjam, but still has some legacy issues with affiliate quality.
What problems is Radial solving and how is that benefiting you?
This platform allowed us to get an active affiliate program within a few days. It's a good starter platform to get a program off the ground.
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AA

Ashlee A

June 10, 2014 Source: G2.com
eBay Enterprise for PPC Use
What do you like best about Radial?
The best feature of eBay Enterprise is the measurement abilities. As a marketing solution it allows you access to information that other platforms leave out. It allows you to measure ROI with ease which a lot of other software make hard. Also the ability to use betas before they are available to everyone else is a much sought after benefit.
What do you dislike about Radial?
The worst feature of eBay Enterprise is the User Interface. It is sometimes very hard to find what you are looking for. However it has improved drastically over the past few years and is much easier to use than previously. I would recommend a more coherent menu. I believe a lot of eBay Enterprise's features are hard to reach without having previous knowledge of their location. This also has been improved upon drastically in the past few years.
Recommendations to others considering Radial?
Make sure to review the help guide and speak to consultants anytime you have any problems. They are there to help and if you use them for it you will have better use of the software. Make sure to also use everything applicable to your company. eBay Enterprise has a wide variety of uses so make sure to use as much as possible.
What problems is Radial solving and how is that benefiting you?
We are able to retain clients by providing them with accurate information and showing the benefit of using us as an agency. eBay Enterprise has allowed us to drive our ROI up by 125% for one of our major clients.
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VA

Verified User in Marketing and Advertising

March 12, 2015 Source: G2.com
Pricey software for a complicated platform
What do you like best about Radial?
This software is great when it comes to analytics. You are easily able to measure ROI and are constantly looking for new solutions which consists of many beta opportunities.
What do you dislike about Radial?
As many others have commented upon, the platform is very complicated within the user interface making it hard to access what you are seeking. Although they are consistently updating and simplifying, there is still room for improvement.
Recommendations to others considering Radial?
It would be beneficial to continue investigating simplifying the user interface.
What problems is Radial solving and how is that benefiting you?
We are able to double our clients ROI in most cases using this platform proving it to be a useful and worthwhile software.
Read more

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