R2 Docuo Reviews

I think the best feature is the possibility to easily design and implement your information management flow. We have been using R2Docuo for long time now (more than three years) and taylor designed the flows for our commercial activity, billing, travel expenses, etc.

Since we are a consulting firm operating at our customer places, the possibility to interface via web and through the client soft gives us the flexibility to update information at any time.

It is always a pleasure to work with the customer service staff

There are times when something stops working properly.

contract management

The professionalism of your team while also being approachable. Both Irene and Julia have always been attentive to what we needed, anticipating and proposing improvements for our needs.

I have no complaints, we have been working on several projects with them and we have no complaints at all, really. We have always had the same person in charge of the projects, so they know us and there's little need to explain things to them.

We needed to digitize some processes and R2Docuo has facilitated it for us satisfactorily. We have managed to eliminate a lot of paperwork in the company and especially a lot of paperwork for our clients.

the extraordinary team that helps a lot during all project phases, supporting and suggesting.

The programme is adaptable toalmost any problem

permission are a bit complicated to understand

Share documentation with suppliers and customers

Possibilities for use, integration, and above all, creation of processes, with various alternatives. Multiple platforms for use. Easy management for processes, notifications, etc. Integration both in the office and with external personnel.

Cannot manage from Android tablet

Document management and implementation of processes in the company.

The highlights of R2 Docuo have been:

Regarding the consulting sessions: The use of agile methodologies like scrum by sprints has helped make the development process very simple and accurate in terms of what has been done. The consultants are very professional and provide the necessary value to make the most of each of those sprints. They were very communicative at all times and dedicated the necessary time to ensure everything was clear.

This system is very easy to handle and does not require any complicated adjustments or cumbersome implementations in the company to access the database and have complete information on business performance. This system is versatile and powerful because it has everything in its proper place in order to provide possible solutions for your business in a changing world full of challenges, which has allowed us to organize and manage various types of business models and projects in a unique and very intuitive way.

The technical support team is very professional and attentive, as when problems arise with the software, they are there to solve both the mistakes made and the errors with the system. Using this system allows us to manage various actions, such as the database, vacation management, discrepancies that arise with the client, among other things.

Occasionally, there are sudden system shutdowns with certain errors upon restarting. This was reported by the technical support team and they are working on this situation. Otherwise, I can say that R2docuo is excellent.

The ease of implementation and configuration of the System.

Automation of processes. Perhaps the inclusion of an online document viewer would be a great contribution to the product, avoiding the need to download when you want to consult the document.

Management of processes with clients

I believe it is a documentation tool that allows you to organize the information you want in a logical way, without the need for large IT developments that involve high time and cost, and that allows people without extensive technical knowledge to be creators and configurators of a system, according to their needs. I would definitely highlight its simplicity, although it has many features that we still don't know 100%. They allow for professional and secure document management. Very important is the support from their customer service, always available and willing to help. They really consider the customer!

From my experience so far, I cannot point out major flaws in the system, perhaps an online viewer or speeding up the way to perform massive downloads or modifications of massive fields according to a specific parameter.

In our unit, we are now in a testing phase of the tool, but clearly every day we are seeing its potential and the great opportunity it will be to have a repository of all our communications to clients with a file where all the important characteristics of each document are defined. For a company as large as ours, it is important to have a space where we can quickly and easily locate communications sent to our clients from the different operational units and be able to use standardized templates that make our communicative tone homogeneous and allow for massive changes at specific times. All of this will result in significant time savings.

The solution is really easy to use and it requires almost no adjustment period for the employees to learn. The file access control is really powerful.

Only thing that could be improved is some minor aspects like drag and drop from R2 to the computer.

If you are a small to mid company don´t hesitate to give R2 a trial. The ease in implementation and the workflow capabilities are more than enough for a company willing to centralize documentation and start digging on the document management.

We have solved all the neccesities regarding business documentation (from the quotation to the offer) and also the needs for internal information like reports, presentations and archiving.