Pulastya is an AI call automation platform for organisations that deal with a high volume of phone calls. It picks up inbound calls, makes outbound calls for campaigns, and answers callers using knowledge your organisation has approved, such as uploaded PDF documents and approved answers. If a caller asks for a person, or an escalation rule applies, Pulastya transfers the call to a human agent from a roster you set up. Automation does not replace your team. It handles routine calls and hands over the rest. Your operations team can follow live calls and look back at finished ones, including the transcript and recording. They can also score calls in a QA workflow, check analytics, schedule reports and set up alerts. One deployment can serve several organisations. Each has its own knowledge, users, settings and enabled features, and a Platform Owner role manages them. For the AI behind the calls, an organisation picks either OpenAI services or an open-source setup built on faster-whisper, Ollama and Piper. The documentation says an open-source organisation should not be switched to OpenAI silently.
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Pulastya AI Dashb...
Pulastya AI Call ...
Pulastya AI Policies
What is Pulastya AI?
Pulastya AI is a voice agent platform that handles business phone calls using information from uploaded business documents.
What types of calls can it handle?
It can handle common questions, lead enquiries, booking queries, and customer support requests.
What information appears in the dashboard?
The dashboard displays call transcripts, summaries, status, duration, and outcomes.
Is Pulastya AI free to use?
The website states that there is no platform fee. Twilio and OpenAI usage charges are billed separately through the connected accounts.
Can calls be transferred to a human?
Yes. Complex enquiries can be transferred to staff with the conversation context and transcript.
What are the top alternatives for Pulastya Ai?
Here`s a list of the best alternatives for Pulastya Ai:
Does Pulastya Ai provide API?
No, Pulastya Ai does not provide API.
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https://sdlccorp.com/products/pulastya-ai/
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