Prestashop Helpdesk Addon by Knowband Reviews

It is easy to install the module on the Prestashop store. The customization option is very impressive and user-friendly. The module helps me to provide seamless customer support and a positive reputation. As a customer, i feel comfortable while raising the tickets. the acknowledgment experience is also good, which is the key element of any tool.

The tool sometimes becomes unresponsive, and Agent has to log in again. There are time-out issues in between.

Secondly, I did not get proper vendor support many times during working hours.

Thirdly, there is no provision to check the agent status, whether all agents are logged in or not.

It's the best helpdesk system for e-commerce users. The unified customer experience incorporated by the Prestashop helpdesk add-on makes it easier for the customers to shop from your site. Any query and its gets solved in few moments.

It should be more fast and easy to use. I find it complex to use for customers who are new to technology. It's not that much user friendly,

If you are having e-commerce or retail business, this is the must-have addon. This will not only solve time but also saves manual intervention and more customer-centric support. This will be like boon to your business.

MY customers reach tech support with the help of this addon. They write the query, and in few moments, they got their questions resolved or suggestions.