PaperLess Reviews

What I like most about PaperLess is its ability to automate invoice processing while integrating seamlessly with existing accounting systems. The platform helps reduce manual work, improve approval workflows, and strengthen financial controls. I was also impressed by the professionalism and responsiveness of the PaperLess team throughout our collaboration.

Based on our experience performing security assessments, we did not identify any significant concerns regarding the platform. We were impressed by the overall security posture of PaperLess, its strong security practices, and its approach to protecting customer data. Our experience working with both the platform and the team was exceptionally positive.

PaperLess helps organizations automate invoice processing, improve approval workflows, and strengthen financial controls. From our perspective, we also appreciated the platform’s strong approach to security and data protection, which is critical for organizations handling sensitive financial information.

AP Processes Automation, Great integration with accounting package.

Software is a little pricey and reporting is limited.

Invoice Approval based on Project.

Automatic processing of invoices received by email.

What we like best about PaperLess is its integration with Sage 50 and the time it saves on invoice processing. It has reduced the amount of manual data entry we need to do by automatically recognising key information from invoices, including scanned documents and receipts. It has also helped us cut down on printing and manual filing, as documents are easy to search in PaperLess and can be linked back to Sage transactions.

The onboarding and support have also been very good. We had a demo arranged by the next working day, installation was completed within around two weeks, and support replies have been very quick when we have needed help. Kristian, who onboarded us, was knowledgeable and helpful, and we appreciated that he focused on what we actually needed rather than trying to upsell extra add-ons. There are still some limitations, so human input is still needed, but it has definitely reduced admin time and improved efficiency.

What we dislike most about PaperLess is that there is still a learning curve, and some parts of the interface could be more intuitive. Because of that, training feels more necessary than it might be with a more straightforward system. The upfront setup and onboarding costs are also quite high, especially when there is no trial period, so it can feel like a risk before you have had the chance to fully test whether it is the right fit for your business.

My team is unable to refer latest notifications and acts passed by the govt in order to make sure TDS rates etc are being rightfully adjusted

Users are able to adapt easily to a new platform like PaperLess

User Interface can be better, reporting lacks views required

Hangs a lot, unable to fetch correct reports every time

It helps me handle taxes and gather information for filing it.

I can access legal documents that are being sent by my lawyers.

Store owner manuals which is an online version of account books stored easily.

Cropping receipts would reduce the quality of the print of my receipts.

.Ease of use on phone app when logged in to take photos of receipt

Login takes too long, it should be SSO login

none, just track your login somewhere

Tracking receipts and accessing budget

It's helpful to be less dependent on paper.

I don't use it very often and not a lot of people I know are familiar with it.

It's easier to stay organized and keep otherwise cluttering documents in one place.

No idea - we still haven't got it working yet.

Very aggressive sales team more concerned about making a sale than happy customers, impatient tech support, complex set up.

Need significant IT infrastructure to run. Doesn't like Macs, I could go on and on

None so far