OptiMonk Reviews

User Rating

4.2/5 (Based on 40 Ratings)

Rating Distribution

Excellent
77.5%
Very Good
2.5%
Average
0%
Poor
0%
Terrible
20%

User Sentiments

Ease of use, Excellent customer support, Diverse template library, Effective lead generation

Limited customization options, Occasional technical issues, Lack of advanced features, Pricing concerns for some users

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Review Summary

Optimok is a popular choice for its user-friendly interface and powerful features for creating pop-ups, exit-intent campaigns, and lead capture forms. Users praise its ease of use, customizable designs, and integration with various platforms. However, some users report occasional slow loading times and issues with complex questionnaire editing. The customer support team receives consistently positive reviews for their responsiveness, helpfulness, and willingness to resolve technical issues.

Pros

Easy to use interface and intuitive design for creating popups.
Exceptional customer support with quick response times and helpful solutions.
A wide variety of templates and customization options to suit different needs.

Cons

Occasional performance issues or slow loading times can be frustrating.
Limited mobile optimization options compared to other solutions.
Lack of a robust reporting feature for indepth analysis of campaign performance.

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Reviews

Tamás Bitai-Balykó

December 1, 2025 Source: Trustpilot.com

Very helpful and generous team with a…

Very helpful and generous team with a high level of expertise. Their support service is awesome. Highly recommend.

Andrea Kiss

October 30, 2025 Source: Trustpilot.com

Tamás (the real support)

Tamás (the real support)
I'm really grateful for Tamás to helped me out with my questions/problems. He was really helpful and very quick also.

Petar Prentovic

October 22, 2025 Source: Trustpilot.com

Tamas is an amazing Support

Tamas is an amazing Support. Grateful for the tips.

Grēta Auziņa

October 22, 2025 Source: Trustpilot.com

Amazing customer support

The customer support (with a real human) made my experience a lot easier and guided me every step, which I am extremely grateful for. Kata was extremely helpful and present. All my issues got resolved with clarity and ease!

Displayhaz Marketing

October 16, 2025 Source: Trustpilot.com

Thank you for being so supportive

Thank you for being so supportive; it was a big help for us.

Zsolt Palyaga

October 15, 2025 Source: Trustpilot.com

The support is very helpful and fast

The support is very helpful and fast, they do everything to help.

Viktor Asztalos

September 25, 2025 Source: Trustpilot.com

The product itself is really easy to…

The product itself is really easy to use and very good marketing tool, but the customer service is above excellent since their start. Super fast and helpful customer service, who even fix your mistake instead of telling you how to do it.

Michael

September 4, 2025 Source: Trustpilot.com

OptiMonk is a fantastic tool!

OptiMonk is a fantastic tool! Easy to use, effective, and backed by great support. Special thanks to Tamás for the outstanding help and guidance. Highly recommended!

Leanne Barker

August 28, 2025 Source: Trustpilot.com

Great customer service

Zita was extremely helpful and got my issue resolved quickly. Great service from the company so far and a good, highly customisable tool.

Daniel

August 19, 2025 Source: Trustpilot.com

Great Popup & Survey Software

The software makes it easy to create popup ads and surveys, with the support team being super responsive and nice.