OpenTable Connect Reviews

It's real time and confirmed immediately

Sometimes it won't accept my card saying it's invalid.

It organises my restaurant and takes bookings when needed.

The ease of use and being able to save customer information is essential as we work with many repeat guests and groups. I was one of the first users as an adminstrator back in 2006, and it has only become easier and more useful as time has gone by.

Absolutely nothing to dislike! The ease of implementation and customer support is outstanding.

Helping to keep us organised and not overbooking.

In the past I would have to call around to individual restaurants in order to make a reservation. This was time consuming and often there was no answer due to them being busy.

In my experience you can only book reservations three weeks out. It would be an added bonus if one could book further out- even a month would make a differnce.

OpenTable has solved the problem of having to phone individual restaurants to make a dinner reservation. All restaurants are under one centralized location for easy access.

That patrons may reserve spots, customize their party size and add or delete amenities with 9ne accessible app.

So far, the app has no downfalls, everything is working as expected.

Patrons are able to reserve spots at our venue without constraint as to time of day or availability of a service person to speak to directly

OpenTable is super easy to use when in a busy environment when booking reservations for a restaurant or creating a member profile in the guest book. This allows for easy edits.

I dislike the fact that you can not delete a person out of the guest book. This is one aspect that puts me back so in the case of deleting a member we would write "xx".

This solves the problem when many phone calls are coming in for reservations opentable allows quick service and to input all details which the member may request.

The process of integrating OpenTable was easy + they had great tutorials to help our team understand the system. It was very effortless integrating the system across our channels and got set up quick.

The system itself has helped our team manage reservations and seating throughout the restaurants better and given us a clean look at reservations + great analytics to track progress! Our team that wasnt familar picked up on it quickly.

There was A LOT of information for the team to learn, but they picked up on it quickly. Not being able to do everything from the tablet (just a laptop) was frustrating, but managable.

I would 100% recommend OpenTable. From setting up to using, the program has been so great.

The benefits we are realizing is that we get so many call-in reservations - and the problems we are solving is spending less time trying to find and book tables and spend moving things around, while it's all set in the system. Another benefit is tracking repeat guest habits and being able to provide extra ample service. We are able to set our tables and plan if we have large parties coming in so we are prepared.

It's helping streamlining the booking and check in process, so our teams can focus elsewhere.

It has everything you need when trying to decide where to eat. You can browse by location, cuisine type, price and rating. Once you view a restaurant it gives all information about it: menu, reviews, pricing, schedule, location, availability, pictures, payment options, parking and dress code. You can make a very well-informed decision and your reservation in a single app. It sends you an email confirmation and reminders. You can also access the map and open a map app to get directions. It just takes you by the hand across the whole process. you can also save restaurants while exploring for the future.

Only very fancy restaurants are available in some places. I wish there was a lot more adoption. Integration with google maps would avoid having to switch app to get directions.

It helps us make better choices when looking for a place to have a business meal. You don't have to get on the phone to make a reservation. It's those little things that add up and make you more efficient.

Empowering guests to secure their own small reservations.

Occasional glitches related to POS integrations that unlock days that you had previously blocked for special events. Work more closely with Silverware to resolve integration issues. If a company is going to boast an integration to streamline guest history, they should devote more resources beyond the initial install. This isn't a complaint unique to OpenTable, but it's noticeable.

OpenTable saves the hostess' time during a busy lunch. Fewer guests need to call the restaurant to make their reservation.

I enjoy the fact that I can make reservations at my favorite restaurants without any hiccups. Easily one of the most seamless and user-friendly experiences for 'restauranting.'

To be completely transparent, I have not run into any issues with the application. It is incredibly smooth, fast, user-friendly, and I was even able to teach my parents how to use it. That's a win for me.

Trust it and use it. Simple as that. It's one of my All-Time favorite applications, and I recommend it to practically everyone.

Like I said in my title, it's like having a personal assistant in your pocket without paying for a personal assistant. I can book business meetings, private meetings, etc., without missing a beat in my day-to-day.

The OpenTable mobile app makes it easy to explore local eateries and their reservation availability without going through the hassle of calling and being put on hold just to be told that the time and day you are interested in is not available!

Sometimes do you need to call the restaurant because they may have restrictions due to Covid-19 protocols or capacity limits that can not be communicated on the application

I am saving time and effort to make a quick reservation for a place to eat, as well as being given multiple options of places to eat that I may not have thought about in the first place!