OpenAir PSA Reviews

Comprehensive functionality: OpenAir PSA offers a range of features for project management, time and expense tracking, resource management, invoicing and revenue recognition, and financial reporting, providing businesses with a holistic view of their operations.

Customization: The software offers a high degree of customization, allowing businesses to tailor the platform to their specific needs and workflows.

User-friendly interface: The user interface is intuitive and easy to navigate, making it simple for users to adopt and use the software effectively.

Scalability: OpenAir PSA is highly scalable, allowing businesses to add new users, projects, and functionality.

Customer support: Some users have reported issues with the quality and responsiveness of customer support, citing slow response times and lack of transparency.

Complexity: While OpenAir PSA offers a high degree of customization and functionality, some users have found the system to be complex and challenging to navigate, particularly in the area of reporting.

Integration issues: Although OpenAir PSA offers integration with a variety of other systems, some users have reported challenges with integrating the software with their existing systems.

Pricing: Some users have reported that the pricing for OpenAir PSA can be high, particularly for smaller businesses.

Streamlining project management: OpenAir PSA provides a central platform for managing projects, including scheduling, budgeting, task assignments, and time tracking. This streamlines project management processes and enables businesses to deliver projects on time and within budget.

Simplifying time and expense tracking: OpenAir PSA simplifies the process of tracking time and expenses, allowing businesses to accurately capture billable hours and expenses, and ensuring that invoices are accurate and timely.

Optimizing resource management: OpenAir PSA offers advanced resource management capabilities, allowing businesses to easily allocate resources based on availability, skills, and other criteria, ensuring that the right resources are assigned to the right projects.

Streamlining financial management: OpenAir PSA automates financial processes such as invoicing, revenue recognition, and project accounting, enabling businesses to easily

Easy to use, integration set-up, easy to manage

Reporting, mobile functionality, ability to not update some data on the UI

Time tracking for revenue recognition

It is easy to use and good dashboard reporting.

Our current setup only allows for one product sku at the project level.

accurate revenue reporting

It gives you real-time visibility and access.

The reporting wasn't as intuitive as I would hope for.

Time tracking and project resource management.

This has streamlined our information gathering and kept us much more organized.

User friendly, easy to use, clean and neat.

Could use some more work on the reporting side, but it gets you what you need

great program, good support team, easy to use.

Previous company used it to do forecasting and management of consulting. It was nice for the Divisional heads to view teams current hour vs projected hours and know when then had to make adjustments to staffing.

Easy to navigate most of the time. Good workforce management

not clear how to go to the next page. edit submitted expense/timesheet is not user friendly

Yes highly recommended

Mange projects, resource management and project margin

I think that OpenAir is such a good platform that offers a very wide range of possibilities. Makes it so easy to have one platform to use for everything.

There’s nothing in particular I dislike about OpenAir. It gives me everything I need

n/a

We can track client projects so we are able to bill the client as needed. We have the capabilities to run lots of easy navigated reports.

Very easy to use and powerful team forecasting tool to see what resources are booked for any given date and or time.

The expense reporting included is a nice feature, but it seems cluncky when submitting through the mobile app interface. Saving and uploading receipts seems to not always save.

Great tool for all users to submit time, expenses, and book/forecast users from a utilization perspective.

Forecasting which resources are utilized or will be utilized on projects/engagements.

Ease of use and the report creation functionality. I also like the mobile app.

Defects in the mobile app that require me to log into the website before submitting an expense report.

I have used it at 2 different companies. OA is very robust, but you must set up the functionality to get what you want out of it. SIG has done an excellent job implementing it.

An easy way to create, update, or submit timesheets and expense reports. An easy way to track reimbursements and billable hours.

I have been using OpenAir for over 5 years as both a User and in a Help Desk role. As a User I was using OpenAir as a Project and Billing Administrator with the main purpose being billing clients. Once a billing rule has been created, all user time entries and expenses are captured to ensure that no billing is missed. I am currently providing support for an OpenAir client and found that most issues relate to the data entered rather than any issues with the system.

I have had a few issues using the Mobile version but don't really need to use it in that way often. I have found that it performs better with Chrome and Firefox over IE as well.

I worked as a billing officer for 10 years and found that to manager resources and bill clients, OpenAir is the easiest to use software package out of the several I have worked with over the years.

I am currently using OpenAir as a Help Desk support role so I am dealing with a wide range of different issues on a daily basis. I am usually able to handle it myself as it's a very intuitive system but if I have problems the OpenAir support team are quick to respond and can usually sort it out the problem. This is a huge benefit as a Help Desk user to have the backup support of a product expert.