Onfleet Reviews

User Rating

4.9/5 (Based on 210 Ratings)

Rating Distribution

Excellent
96.7%
Very Good
1.9%
Average
0.5%
Poor
1%
Terrible
0%

User Sentiments

Real-Time Driver Tracking, Easy Route Optimization, Accurate ETA, User-Friendly Interface

Mobile App Glitches, Integration Issues, Inaccurate Address Mapping, Limited Historical Data

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Review Summary

Overall, Onfleet's reviews demonstrate satisfaction with its core features, including real-time tracking, automated dispatching, and route optimization. Users appreciate its user-friendly interface and extensibility with third-party integrations. However, some concerns are raised regarding customer support responsiveness and limitations in handling complex logistics scenarios. Notably, there are occasional mentions of bugs and glitches that occasionally disrupt operations.

Pros

Streamlines delivery operations, optimizing routes and schedules.
Provides realtime GPS tracking, enhancing transparency and accountability.
Facilitates communication between drivers and dispatchers, improving coordination.
Offers a userfriendly interface and mobile app, making it accessible on any device.

Cons

May require some time and effort to set up and customize initially.
Some users have experienced occasional glitches or outages in the system.
Lack of a builtin messaging platform can limit communication options.
Customization options may be limited for certain advanced use cases.

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Reviews

Jonathan V

July 2, 2026 Source: G2.com

Amazing, Easy-to-Use Software with Flexible Pay-Per-Use Pricing

What do you like best about Onfleet?It’s an amazing software that’s easy to use, with a great pricing model where you pay per use and can scale as you go. I just wish it supported driver pay integrationsWhat do you dislike about Onfleet?I love it. I did not have any difficulties working with the companyWhat problems is Onfleet solving and how is that benefiting you?best pricing model of pay as per use and scale

Demont h

November 25, 2025 Source: G2.com

Just love Onfleet

What do you like best about Onfleet?.Very helpful and dependable and safe to useWhat do you dislike about Onfleet?I can't say there isn't much bad I can say very usefulWhat problems is Onfleet solving and how is that benefiting you?Helps me complete my deliveries

Danielle M

October 7, 2025 Source: G2.com

Great app for deliveries in cannabis industry

What do you like best about Onfleet?Onfleet is a very commonly used app for dispensaries to keep track of their drivers and their routes. Dispatchers use it to add orders/customers addresses and ensure that each driver has a route that allows them to deliver products as quick and efficiently as possible. This ensures customer satisfaction and increases repeat customers. That also makes customers happy which increases your customer base by customers recommending their products to friends. This app is pretty important for dispensaries that want to stay up with the competition and be successful in the industry.What do you dislike about Onfleet?I have used onfleet at a few different dispensaries for delivering orders. My first experience with them was not good at all. I had an older phone, not super old but not new. After a couple weeks of working delivery I noticed that there was a substantial difference between what I was spending and gas and what they were giving me reimbursements for my mileage. Later I came to realize that on fleet was not recording all of my miles and if I looked at the Mac it would show like me jumping around the map and so it wasn't like a consistent line all the way through during my shift but like random points where it would pick up the signal and so it was not accurately recording my mileage and when I brought it to the attention of my workplace first off it took them a few times with me saying something before they even listened I actually had to show the IT guy my map that showed me having just random way points jumping around the map when they finally took it seriously and looked into it and then they only paid me a portion of what they owed. But that had more to do with the company I was working for or not is on full. I actually contacted on fleet and other customer support was really helpful trying to help fix the problem but unfortunately it was never fixed so yeah that was my first experience with him and then I worked at a few different dispensaries and use their app after that and I didn't have any issues so it was just that first place but it should have been an omen for me to not work there because it was a bad company to work for anyways.What problems is Onfleet solving and how is that benefiting you?onfleet tells us drivers who we need to deliver to and what order we should do it in. it shows us their locations so we can maximize our routes.

Lucy G

May 30, 2025 Source: G2.com

Reliable Delivery Management Tool

What do you like best about Onfleet?I have been using Onfleet for a while now and I could say it's a reliable Tool to manage your deliveries as a retailer, they have a real-time delivery tracking which makes it a really safe tool to use. And you also get notifications about the delivery status so that's our safest bet.What do you dislike about Onfleet?Sometimes the app has issues, but usually I'm happy with the software itself.What problems is Onfleet solving and how is that benefiting you?I can track the deliveries live so that's very good for me to not have any issues with any delivery.

Jonathan H

May 12, 2025 Source: G2.com

On-time deliveries

What do you like best about Onfleet?

It helped me improve delivery times with more precise punctuality, and through mapping, I improved routes. It has been an application that greatly helps me in my work and allows me to be more productive with more satisfied customer service. I also like that it's easy to use and doesn't require lengthy training or extensive instructions. It's very useful and precise in each targeted mapping.

What do you dislike about Onfleet?

I don't dislike any specific features, as I've felt its great contribution to my work, helping me travel faster, safely, and more efficiently.

What problems is Onfleet solving and how is that benefiting you?

It benefits me over time by being able to make deliveries faster and with more organized order tracking, which helps me provide better service. It also helps me maintain a more organized delivery schedule.

Verified User in Non-Profit Organization Management

February 7, 2025 Source: G2.com

Onfleet does it for us! Great Mapping Software

What do you like best about Onfleet?

I love that we can connect the app directly to google maps! And that you can text or call through the app as well.

What do you dislike about Onfleet?

We wish that we could upload all of the addresses from our system and then had Onfleet break routes down for us into 50 different routes.

Recommendations to others considering Onfleet?

For Synagogues that have large congregations who make deliveries for Mishloach Manot, this is a great mapping tool!

What problems is Onfleet solving and how is that benefiting you?

We are saving a significant amount of time mapping everything out ourselves.

Jon W

November 27, 2024 Source: G2.com

T WORKS GREAT great app

What do you like best about Onfleet?

.IT TEXT THE CUSTOMER THE WHERE ABOUTS OUR DRIVER IS

What do you dislike about Onfleet?

NOTHING IS WRONG WITH IT I REALLY LIKE IT

What problems is Onfleet solving and how is that benefiting you?

Verified User in Computer Software

October 21, 2024 Source: G2.com

Excellent pricing.

What do you like best about Onfleet?

The fact that "Tasks" are not hub-and-spoke managed. Being able to recognize pickups and deliveries (a task) without needing to have all-pickups managed first, is the entire basis of our company's technology. Without OnFleet, we would ahve had to have built an-onfleet-system ourselves from scratch. From what we can tell, in this regard, OnFleet does not have any competition.

What do you dislike about Onfleet?

Recommendations to others considering Onfleet?

Also - Amalia is an amazing coach and success manager. She has been very helpful, as well as proactive in keeping us up-to-date on feature availability.

What problems is Onfleet solving and how is that benefiting you?

Drivers managing a single task in the app, locks the driver from managing any other tasks.

Robbin C

October 17, 2024 Source: G2.com

Driving Efficiency with Onfleet: A Game-Changer for Last Mile Management

What do you like best about Onfleet?

Onfleet seamlessly scaled with our business's rapid growth, maintaining both performance and quality. Its customizable interface allows us to focus on what's important in real time. In our fast-paced environment, having a platform that responds quickly is essential.

What do you dislike about Onfleet?

From the start, Onfleet was easy to set up, with a highly user-friendly interface. After over three years of use, it continues to scale effortlessly. The dashboard remains intuitive, and the driver app is simple to navigate. The ability to customize communications and automate updates throughout the delivery process has been invaluable for enhancing both the driver and customer experience.

Recommendations to others considering Onfleet?

Working with the Onfleet support team is always a pleasure. Our inquiries are addressed promptly, and the team is incredibly friendly. They truly listen, offer valuable insights and ideas to resolve issues, and are eager to learn and grow alongside us.

What problems is Onfleet solving and how is that benefiting you?

The only significant pain point, though not entirely Onfleet's fault, is the delay in accessing call or text records to confirm driver communications with customers. It can take up to 72 hours to export a complete log, which can be frustrating when dealing with an upset customer who urgently wants to know if the driver contacted them.

Ethan A

October 15, 2024 Source: G2.com

An honest review from a years-long customer

What do you like best about Onfleet?

- Just the fact that Onfleet is brave enough to work with companies in our otherwise neglected industry is a huge plus and speaks to their credibility as a company.

What do you dislike about Onfleet?

- Even beyond that, it's a best-in-class software at a fair cost.

Recommendations to others considering Onfleet?

- It's given us the ability to reliably outsource expensive functionality and focus on other priorities.

What problems is Onfleet solving and how is that benefiting you?

- The support team at Onfleet is always quick to respond.

Onfleet Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Onfleet?

Review Summary

Pros

Cons

Jonathan V

Demont h

Danielle M

Lucy G

Jonathan H

Verified User in Non-Profit Organization Management

Jon W

Verified User in Computer Software

Robbin C

Ethan A

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