Onfido Reviews

User Sentiments

Fast Verification Process, Easy Integration, Secure Identity Verification, User Friendly Interface

Inaccurate ID Verification, Unresponsive Customer Support, Poor Image Recognition, Limited Document Support

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Review Summary

Users applaud Onfido's user-friendly interface, ease of integration, and accurate identity verification. Its automation capabilities streamline the verification process, saving time and resources. However, some users have experienced occasional technical difficulties and delays in customer support response. Additionally, concerns have been raised regarding data security and privacy measures, particularly in light of recent data breaches. Despite these issues, Onfido's strengths in user experience and verification accuracy make it a popular choice for businesses seeking a reliable identity verification solution.

Pros

Streamlines identity verification processes, enhancing security and user experience.
Offers customizable workflows to suit specific business needs.
Delivers realtime results, enabling swift decisionmaking.

Cons

Might require additional setup and integration efforts during implementation.
Facial recognition feature may pose privacy concerns for some users.

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Reviews

Verified User in Banking

May 21, 2025 Source: G2.com

Best Identity Verification solution on the market

What do you like best about Onfido?

Onfido Studio and all the fraud features available + the fact that it is now compliant with all major European Markets thanks to the Qualified Electronic Signature.

What do you dislike about Onfido?

It's does not offer penny test for micro payment.

What problems is Onfido solving and how is that benefiting you?

It makes compliant with the requested regulation and help us at improving fraud detection and data extraction and validation.

Kelvyn C

February 14, 2025 Source: G2.com

We've been using Onfido since 2019

What do you like best about Onfido?

If your business requires Know Your Customer (KYC) compliance, Onfido is an excellent option. Their solution not only delivers outstanding service but is also designed for ease of use, ensuring a smooth and efficient process.

What do you dislike about Onfido?

As with any international solutions or compliance vendor, I sincerely hope they consider offering a lower-commitment package for their clients. This approach would provide greater flexibility and competitiveness.

What problems is Onfido solving and how is that benefiting you?

Assisting us to conduct a liveness check with selfie against a goverment issud ID or passport.

Verified User in Financial Services

January 24, 2025 Source: G2.com

Great for online identification verification

What do you like best about Onfido?

ease of use, makes user turn head 90 degrees to detect deep fake, and watchlist.

What do you dislike about Onfido?

Receiving 4 emails per person's identification is a little annoying, but its easy to use and easy to view.

What problems is Onfido solving and how is that benefiting you?

confirming identification when we cannot verify the identity in person.

James B

January 22, 2025 Source: G2.com

Easy to use, digital process is first class

What do you like best about Onfido?

Dashboard reports and results display is exactly what we need for the business. API integration easy.

What do you dislike about Onfido?

Associated costs with volume - although this is just a necessary evil!

What problems is Onfido solving and how is that benefiting you?

Our regulatory requirement for the FCA but also KYC and (we work in automotive) we deal with high value goods so knowing who our customers are.

Verified User in Financial Services

January 15, 2025 Source: G2.com

Antifraud Supervisor

What do you like best about Onfido?

It's a biometric model, offering an effective solution for fraud prevention.

What do you dislike about Onfido?

Minor technical issues, but quickly resolved.

What problems is Onfido solving and how is that benefiting you?

Onfido has significantly reduced the rate of identity theft.

Patrick T

January 15, 2025 Source: G2.com

They listen to our needs and does their best to improve.

What do you like best about Onfido?

Onfido does their best to improve and resolve issues as soon as they can. They take care of us really well, and ensure continuous success.

What do you dislike about Onfido?

Onfido is quite costly in terms of investment, as well as updates or requested enhancements don't come as quickly as we would want since many entities use it.

What problems is Onfido solving and how is that benefiting you?

Onfido provides identity and fraud detection and liveness checks which really help us automate the eKYC process Onfido really takes care of UnionBank.

Verified User in Banking

January 13, 2025 Source: G2.com

Helps us stay compliant while growing the business Industry leading IDV solution with great client servicing

What do you like best about Onfido?

The solution works and does not require a lot of maintenance on the client side

What do you dislike about Onfido?

We have not been able to influence IDV completion rates to be even higher

What problems is Onfido solving and how is that benefiting you?

ID Verification onboarding.

Verified User in Gambling & Casinos

January 9, 2025 Source: G2.com

Enhancing Customer Onboarding with Automated KYC

What do you like best about Onfido?

Ondifo is really good at detecting and preventing fraud.

What do you dislike about Onfido?

Recommendations to others considering Onfido?

The platfomr is very intoitive and user friendly and makes it easy to integrate and build the identity verification process.

What problems is Onfido solving and how is that benefiting you?

Verified User in Telecommunications

January 8, 2025 Source: G2.com

Onfido review

What do you like best about Onfido?

An easy way to verify identities with a variety of documents.

What do you dislike about Onfido?

Verification is dependent entirely on the quality of the scan

What problems is Onfido solving and how is that benefiting you?

Onfido helps us to verify the identities of prospective customers.

Azlan Hateem b

January 8, 2025 Source: G2.com

Good Product, Great Support, Excellent Branding

What do you like best about Onfido?

Identity verification made fast as well as its great human support. We use the service daily, onboarding an average of more than 1,000 customers.

What do you dislike about Onfido?

Document segregation on Malaysian market not fully comprehensive

What problems is Onfido solving and how is that benefiting you?

As part of our due diligence practice, we are required to perform KYC in which ONFIDO's solution has made that extremely easy to do without any physical presence needed from the end-user.

Onfido Reviews

User Sentiments

Do You Use Onfido?

Review Summary

Pros

Cons

Verified User in Banking

Kelvyn C

Verified User in Financial Services

James B

Verified User in Financial Services

Patrick T

Verified User in Banking

Verified User in Gambling & Casinos

Verified User in Telecommunications

Azlan Hateem b

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