One Call Now Reviews

The ability to immediately communicate urgent updates with our members.

The dashboard is somewhat dated and "clunky"

OCN addresses the issue of our members "not getting updates" and now everyone receives information in a format that is best for them.

What I like the most about One Call Now is that you can review your message before sending it. That way, you can add or delete items to your message before sending it out. Also, the fact that everyone hears the same message. When we did the prayer chain, the news didn't always say what was happening by having one person call another person. The facts would get changed.

The message usually goes out quickly, but if someone changes phone numbers and doesn't let you know, the calls take a long time. But the report that is sent helps you to get this problem solved.

It is so handy to pick up the phone and place the call. The call can be done from anywhere. In the old system we had, you would have to go to the church, use the computer that the software was on, and place the message. Getting the message out was very time-consuming. Now with One Call Now, you can set the call from anywhere.

The most helpful tool is the ability to communicate to multiple platforms simultaneously. One Call Now allows you to set up different groups for specific messages/communications. I love the reports that are sent out after each communication. The reports detail the success of each communication sent out. For example, I can see who received what and how many attempts were made. This is helpful because I can determine if email, text or phone calls are more effective.

One suggestion I would like to give is, if possible, to configure a way to assign the calling post to the organization number that is using the service.

Currently, One Call Now has bridged the communication gap for our church. Previously we struggled with getting information out. In January 2022, we changed pastors, and our new pastor immediately suggested to the church board that we strongly consider One Call Now as he had used it at his previous church.

I love how user-friendly the software is and allows for multiple users to access it. Getting information to all our constituents via three outlets has helped immensely with our organization. The text message feature has been huge for us. Many of our families do not read email regularly, and flyers are becoming antiquated, so the more innovative we can be to get the information to our families, the better it makes us as a whole.

The only downside that we have gotten from our end is that when people remove themselves from getting information, we are not sure why. A response to the removal is requested, but I wish it were a requirement to see the reason for the removal.

We can enroll participants earlier because we can send this information over a few periods without relying on time wasted to phone every potential person. The time saved can be used in other areas to enhance programming. The benefit seen is the early enrollees give us a better gauge of how many participants we will have early on. There will always be later registrations, but now we can anticipate how many staff are needed. The cost of printing a ton of flyers is also a benefit. We do not need to print nearly as many and can use the savings on other matters.

How quickly the calls the calls are sent out.

Character limitations in text. Need to add more characters.

Rapid and large scale communication.

The user interface is incredibly easy to work with and the report exports provide good detail.

The only thing I could never quite figure out is the custom prompts. More of a time issue on my part!

We are using OneCallNow to alert customers of up coming services.

That a text, email and phone call can be done at the same time.

How our data base and One Call Now can not communicate with each other.

Getting messages to families quickly.

How easy it is to send a text, email or telephone message

It is sometimes difficult to get answers quickly when I want to try using a new part of the service that I've never used before.

We have 342 homeowners who are part of our HOA that I am responsible for informing about different things in our facility. One Call Now has been a lifesaver! Best way to reach all of our homeowners at once.

In the event of ANY emergency, you can easily and effectively reach your entire work force.

It may have been bc of our small size firm - but the onboarding/set-up process was more challenging than expected (based from another larger firm we know using it)

The size of your organization (particularly if you have "in-house" IT). And while we heard it was extremeley user friendly - it is like w/any new work software - we are learning it as we go. I definitely recommend it but knowing at the start that if you don't have an in-house Tech dept - it just may take longer to master set up etc.

This solution allows you to easily and effectively reach your entire workforce in the event of ANY emergency. And a great benefit is the reporting feature so you have piece of mind knowing who you may need to follow up with due to no initial response.

.reports and ease of use; text messages most useful for outreach to patients

I wish it was linked to a phone directory that could find alternate numbers

reaching out to patients that need preventive care