OnContact CRM Reviews

PROS: It's simple to utilize. It can be customized to suit whatever it is that you need. We love collaborating with the company and interacting with a real agent whenever we reach out to their support team. Add this to the fact that we were able to achieve our needs in marketing automation and sales, this was a big win for us.

CONS: So far, nothing negative has come to mind. After all, if the product did just about everything we asked it to do, there shouldn't be anything bad to say. We love using this tool the moment we laid our eyes on it. No regrets or whatsoever!

PROS: Being able to communicate with other firms through the use of OnContact. Having the capacity to make internal product customizations for smaller organziations and for my company, which has a lot of active users. We've been a customer of this tool for more than a decade.

CONS: When making customizations of different queues, its filed header options are hard to comprehend. It could've been made to be more accurate. I've been spending a lot of my own time customizing fields so I'll know where I'm headed. A majority of users will find it difficult to come up with their customization without assistance.

PROS: Customizing it was very easy. Customizing it in a simple to medium-complexity with Oncontact is surprisingly straightforward. It did its job in meeting business needs. Navigating from one screen to the next is swift, straighftward, and super easy.

CONS: Customizations that entail further complexity can be difficult at times. Thankfully, the support staff has been a big help. They'll always be there for assistance any time. It's fortunate to have support like this since any intricate processes involved will entail professional help.

PROS: It's relatively easy to get this tool customized. I love how their customer support works. They've been outstanding the moment I asked them for help. They cater to just about anything related to the tool. So far, they haven't let me down.

CONS: It appears as if the reporting functionality isn't as intuitive as predicted. It would be nice to have further reporting options. The "saved" searches are a bit clunky. But I'm looking forward to upgrade to the 10th version and finally get rid of Microsoft Silverlight since it dampened my entire web app.

PROS: This tool functions like it was intended to be. One cool part of having this product is its account management. The team who was in charge of dealing with my account are super quick and dependable. If a system goes down, the team will be there to resolve the issue almost immediately so thing are up and running in no time.

CONS: I hate their customization availability. OnContact's current version only comes with barely 10% of out-of-the-box functionality. The tool wasn't really made for a retail setting. Despite such limitations, it still functions. I was hoping the team managing our account had prior exprience with retail customers.