OnBase Reviews

User Rating

4.5/5 (Based on 336 Ratings)

Rating Distribution

Excellent
62.5%
Very Good
29.2%
Average
6.8%
Poor
0.9%
Terrible
0.6%

User Sentiments

Document Management, Workflow Automation, Ease of Document Retrieval, Extensive Integrations

Complicated Configuration, Slow Performance, Outdated User Interface, Expensive Licensing

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Review Summary

Based on user reviews, OnBase is praised for its document management capabilities, workflow automation features, and overall ease of use. It reportedly offers robust security measures and integrates well with other enterprise applications. However, some users have expressed concerns about the complexity of the software, occasional performance issues, and the need for extensive training to utilize all its features effectively. Overall, reviewers seem satisfied with OnBase's ability to streamline business processes and improve efficiency, although they suggest room for improvement in user-friendliness and customization options.

Pros

Streamlined document management: Store, organize, and retrieve documents efficiently, improving accessibility and collaboration.
Enhanced security and compliance: Ensure sensitive data is protected with robust security features and comply with industry regulations easily.
Automated business processes: Reduce manual tasks and streamline workflows with customizable automation tools, increasing efficiency and productivity.

Cons

Steep learning curve: Initial setup and implementation of the software may require significant time and effort, especially for complex business processes.
Potential integration challenges: Integrating OnBase with existing systems and applications may require additional resources and expertise, leading to potential delays.
Limited customization options: The level of customization available in OnBase may be limited compared to other ECM systems, which might not fully meet specific business needs.

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Reviews

Verified User in Education Management

October 30, 2025 Source: G2.com

Intelligent document control and risk mitigation

What do you like best about OnBase?

A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines secure e-signing {no printing/scanning required} and keeps our database neat, compliant and effortlessly aligned with internal standards.

What do you dislike about OnBase?

It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.”

What problems is OnBase solving and how is that benefiting you?

Accessing information is faster—and secure. Every version and change in OnBase is logged, strengthening trust in document management; by sharing the same up-to-date source, collaboration between departments feels smoother and more natural.

JASON W

October 9, 2025 Source: G2.com

RPA, automation, and indexing, scanning OnBase user forum

What do you like best about OnBase?

.the ease of use and the integration with our core system, eventually the use of CIC

What do you dislike about OnBase?

Some of the pricing and the inability to spin up a project quickly

What problems is OnBase solving and how is that benefiting you?

document ingestion,

Mike M

October 9, 2025 Source: G2.com

OnBase Admin

What do you like best about OnBase?

.Easy to find documents and it is user friendly

What do you dislike about OnBase?

Lots of licenses and the web client could be more updated

What problems is OnBase solving and how is that benefiting you?

Healthcare

Craig H

October 9, 2025 Source: G2.com

An OnBase review from a fan and evangelist

What do you like best about OnBase?

It's the most robust platform of its kind on the market with the most powerful workflow engine.

What do you dislike about OnBase?

Client disparity, it took a long time to get to this modern look / platform you have now. I endured years of "this seems old."

What problems is OnBase solving and how is that benefiting you?

We find ourselves creating solutions to round out other systems that don't have an answer for the need. We call it the Swiss Army knife platform because we can do just about anything.

Verified User in Hospital & Health Care

October 9, 2025 Source: G2.com

EKGs, to HR and legal Manage Onbase for healthcare

What do you like best about OnBase?

.Able to customize to suit ours and clients needs

What do you dislike about OnBase?

Sometimes there is too much customization

What problems is OnBase solving and how is that benefiting you?

Able to handle everything from faxes, to

Verified User in Manufacturing

October 9, 2025 Source: G2.com

Fantastic to work with

What do you like best about OnBase?

Ability to customize to individual groups. Ease of us and can be as complex or simple as needed.

What do you dislike about OnBase?

In its current form, Full-Text Indexing.

What problems is OnBase solving and how is that benefiting you?

Workflows, document repository.

Verified User in Information Technology and Services

September 22, 2025 Source: G2.com

Base is used for employee records management, AP and AR approvals as well as enterprise document management 20 Years of Loving OnBase

What do you like best about OnBase?

OnBase makes content management a breeze. Our end users love the simplicity of the system and the admins find it easy to configure. Hyland's support is wonderful and always quick to respond to any needs.

What do you dislike about OnBase?

Each additional module requires a separate installation

What problems is OnBase solving and how is that benefiting you?

Verified User in Banking

September 8, 2025 Source: G2.com

As well as having processes that interact with the documents Document Management and so much more!

What do you like best about OnBase?

The ability to do so much more than just organize documents. Able to create workflows for tasks associated with documents. Put out policies for staff to review and acknowledge and so much more/

What do you dislike about OnBase?

Costs continue to climb when nothing about our setup has changed.

What problems is OnBase solving and how is that benefiting you?

OnBase is where the "document of record" is stored and has retention assigned to it.

Kenny M

August 28, 2025 Source: G2.com

Benefits me with a job! Onbase is great!

What do you like best about OnBase?

robust documentation and integration. User Friendly.

What do you dislike about OnBase?

High resource demand that comes with users reporting slowness

What problems is OnBase solving and how is that benefiting you?

It solves the problem of not having file cabinets.

Verified User in Accounting

August 28, 2025 Source: G2.com

Hyland OB review

What do you like best about OnBase?

.One stop solution for all our documents and integration with other agencies

What do you dislike about OnBase?

workflow on clouds, Integration with sharepoint

What problems is OnBase solving and how is that benefiting you?

Storing payments, backups and retrieve data for research

OnBase Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use OnBase?

Review Summary

Pros

Cons

Verified User in Education Management

JASON W

Mike M

Craig H

Verified User in Hospital & Health Care

Verified User in Manufacturing

Verified User in Information Technology and Services

Verified User in Banking

Kenny M

Verified User in Accounting

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