Olvy Reviews

We started out by looking for a release note management tool, that could push out widgets to our platform users in several different languages. Olvy were the only ones offering this at reasonable cost. After a few months of use, we also realized how powerful their feedback functionality is, as our CSM ressources grew.

It has been super easy and manageable to gather feedback from our users from all kinds of sources, and actually have their AI categorize and priorities issues.

Their team are quick to respond and very helpful when issues arise

We are using Angular, which wasn't very well supported in the beginning when we first started around half a year ago. The Olvy team was however pretty quick on adding functionality and helping us setting it up properly

They incorporate a lot of generative AI into the tool, both for rating, categorization, rewriting changelog etc. Some of it works really nice, and some others still need some tuning, but it's still in beta and will only get better from here.

Our biggest issue that was solved, was our struggle with release note management. We had been building our own tool internally and realized it would cost too much to support, especially with how our users are being segmented in both supported systems and languages. All this is being taken care of by Olvy

Our CSM focus started growing, and we got a lot of feedback from our clients, that we realized we can also use Olvy to catch this. We get issues on email, from the feedback widget, calls etc. and Olvy makes it super easy to group everything in there, and then create issues directly in Jira from here.

When users report from the feedback widget, which we use as an NPS tracker, it also captures the email and ID of the user based on the user in our webapp, so we always know specifically which clients are unhappy. This functionality would've cost a lot more in Hotjar to track 100% of our userbase, which we formerly used for NPS.

In my personal experience, I've found that Olvy does a great job of connecting with our users and collecting their real-time feedback. Its AI capabilities are somewhat helpful in digging into user insights and aiding in decision-making. While it offers a user-friendly interface, real-time insights, and excellent support, there's room for improvement to make it a more reliable partner in our decision-making journey.

I don't see any major setback but can improve on the speed side.

In the past, our user feedback was scattered across different channels, making it a cumbersome task to consolidate and extract meaningful insights. However, with the introduction of Olvy into our workflow, we experienced a noticeable improvement. Olvy has provided us with a centralized hub for all user feedback. This not only grants us access to the raw data but also empowers us to delve into detailed analysis, uncovering valuable feedback trends. Consequently, we are now better equipped to prioritize tasks for our engineering team. Olvy has become a valuable resource, serving as an invaluable repository for user research, always ready to guide us in understanding user requirements whenever we embark on new ventures.

The sleekness and user-friendlyness. I also love the AI integration, helped us save so much time on our Change log and release notes.

That we need to pay a lot to get the email features.

We used Olvy to streamline our Change log. Super satisfied with the end result.

Olvy's feedback widget is really robust and easy to implement – used to gather ratings, suggestions, and bug reports from our users – while their AI engine does a great job analysing the feedback, providing general sentiment and assisting in logging issues in our JIRA integration! It really saves our QA team a ton of time. It also helps plan our roadmap based on the addressed reports and completed issues.

Olvy has a changelog system that uses AI to help you inform your users of completed issues and features – while this could be a really useful feature for some, it is not one we really need as we do not display a public changelog in our software.

Helping us pin-point issues that our users encounter, as well as assisting in improving our product by gather useful feedback.

Easy to manage release notes, versions and customer feedback.

Using it since a month. Nothing as of now

Take feedback on new releases

Easy to use, amazing UI/UX, amazing team

None so far. I believe that the Release note widget can be made a tad faster - but it's not a deal breaker.

Best tool out there for public change log. No brainer

communicating product changes to our customer via consistently posting public release notes