SJ

Sushanta J

November 5, 2021 Source: G2.com

Easy-to-use customer service portal

What do you like best about ngDesk?

ngDesk is used within our organization as a customer service portal, where anybody from the organization can login with their corporate credentials and then search for the required help and even open tickets for issues, or chat in real time with any support agent at once.

What do you dislike about ngDesk?

Nothing as such, but I think UI could be better.

Recommendations to others considering ngDesk?

If you need a customer service portal, it is a great product.

What problems is ngDesk solving and how is that benefiting you?

We use it as a customer service portal.

VA

Verified User in Accounting

November 1, 2021 Source: G2.com

ngDesk an user-friendly CRM to use

What do you like best about ngDesk?

ngDesk originated in my department as a solution for handling the increase in customer support requirements as we expanded our online sales. ngDesk not only a platform to ensure customer questions were answered in a consistent and timely manner, but also to track interactions over time. After demonstrating the effectiveness of the tools in our department, its footprint grew to include all customer service across the enterprise.

What do you dislike about ngDesk?

ngDesk is easy to use.

Recommendations to others considering ngDesk?

ngDesk is user-friendly by nature.

What problems is ngDesk solving and how is that benefiting you?

ngDesk enables you to solve your business problems.

VS

Verified User in Information Technology and Services

October 21, 2021 Source: G2.com

Easy and Simple Helpdesk Solutions

What do you like best about ngDesk?

It was easy to set up ngDesk. And we have customized ngDesk to meet our requirements, and it has expanded our IT help desk to a one-stop solution shop for multiple requests.

What do you dislike about ngDesk?

More integration options will be helpful. And I believe they are currently working on it.

What problems is ngDesk solving and how is that benefiting you?

It has helped us with our helpdesk solutions.

VS

Verified User in Information Technology and Services

October 7, 2021 Source: G2.com

Easy to register, ease of use, easy ticket searching, splitting & merging feature of a ticket Affordable Support System for SMEs

What do you like best about ngDesk?

It's simple and easy to use with simple options for even those who are new to operating a helpdesk system.

What do you dislike about ngDesk?

Having a multiple integration options will be great

Recommendations to others considering ngDesk?

We recommend ngDesk for helpdesk and customer support with advanced features. ngDesk is very affordable & easy to manage & configure.

What problems is ngDesk solving and how is that benefiting you?

Customer support and ticketing solutions.

VA

Verified User in Animation

September 30, 2021 Source: G2.com

!

What do you like best about ngDesk?

ngDesk as a tool is easy to learn and does not require special technological skills. It provides a platform to build efficiency and responsibility quickly within a department. ngDesk has been an extremely effective tool for managing the high volume of emails that arrive, specifically for AP. Functions such as "Views" and "Reports" are excellent tools to control current tickets.

What do you dislike about ngDesk?

There are few features that I like to see in future updates, but currently, there is nothing to dislike.

What problems is ngDesk solving and how is that benefiting you?

It's been helpful for me in many ways. Personal experience...

Mn

Mugilan nagalingam

September 27, 2021 Source: Saasworthy.com

Best in CRM

ngDesk makes their clients into experts and advocates for their own platform. ngDesk helpdesk software provides us with thorough overview of both customer and integrations including the number of the platforms we use for internal reporting and customer contact management as well.

PT

Peter T

September 21, 2021 Source: G2.com

CRM Software for Businesses

What do you like best about ngDesk?

I like how innovative ngDesk has been since I started using them for an internal IT helpdesk solution. When I first started using ngDesk many years ago, it was mostly a web-based helpdesk tool that was rather straightforward. Since then, they've added analytics, automation tools, macros for agents, and much more. I like the automation tools, as ngDesk allows agents to quickly respond to a customer based off of the topic at hand.

What do you dislike about ngDesk?

ngDesk offer better prioritization of actions with automation tools

Recommendations to others considering ngDesk?

ngDesk has a better interface than most similar products, and a unique categorization of public and private conversations. It's also great to set up filters for certain people automatically.

What problems is ngDesk solving and how is that benefiting you?

automation topnotch

BR

Bikram Roy

September 15, 2021 Source: Saasworthy.com

ngDesk offer better prioritization of actions

ngDesk offer better prioritization of actions, I'd say. ngDesk has a better interface than most similar products, and a unique categorization of public and private conversations. It's also great to set up filters for certain people automatically.

Mn

Mugilan n

September 9, 2021 Source: G2.com

Desk service

What do you like best about ngDesk?

We like ngDesk's robust ticketing capabilities. It's an extremely powerful CRM tool when compared to its competitors. ngDesk allows customizable business flow, analytic capabilities, and comes with a dynamic knowledge base platform that can be utilized for operational optimization.

What do you dislike about ngDesk?

nothing to dislike, like all the products are in good

Recommendations to others considering ngDesk?

if you have problems with crm please subscribe the ngDesk

What problems is ngDesk solving and how is that benefiting you?

solved all the crm problems ng

GS

German S

November 5, 2019 Source: G2.com

ngDesk is a modern platform that fully fulfills functions

What do you like best about ngDesk?

What I like most about ngDesk is that its installation and configuration are very easy to carry out, so it is not necessary to have a specialized team. The features regarding the portal is excellent, it has a simplistic and modern user interface, which adapts perfectly to any device. I like that each category is organized by section, which can also be modified according to your need. I also like your reporting tool where you can study open, pending or closed tickets.

What do you dislike about ngDesk?

I don't have important negative comments about ngDesk, maybe if it were possible to customize the knowledge base and be able to order the articles in a different way.

Recommendations to others considering ngDesk?

I recommend ngDesk as a help desk tool for technical support. It is undoubtedly a tool that will help the different departments of your organization. It is a software that is at an affordable price and that fully fulfills its functions.

What problems is ngDesk solving and how is that benefiting you?

This software has benefited us greatly with the management of tickets to our customer service. Previously it was difficult to respond to the incidents in the time required by our quality manuals, which generated inconvenience on the part of our clients.

ngDesk Reviews

User Rating

Rating Distribution

Do You Use ngDesk?

Sushanta J

Verified User in Accounting

Verified User in Information Technology and Services

Verified User in Information Technology and Services

Verified User in Animation

Mugilan nagalingam

Peter T

Bikram Roy

Mugilan n

German S

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