Nexcess Reviews

They have an excellent platform and feature set and very knowledgeable support.

Nothing so far. Their product has created no problems for me.

They provide Managed Wordpress hosting for my clients.

Their technical support staff is available 24 hours a day and 7 days a week. If their initial technician is unable to resolve your issue, they quickly escalate it to their tier 2 support staff and keep you up to date.

Older set-ups may not get the flexibility and benefits of newer installations, even if Magento is current (e.g. seamless transition to new domain name).

Nexcess provides fast and reliable cloud hosting for Magento installations.

The quick, thorough support from the Nexcess team has been top-notch since day one and continues into our fourth year. The uptime and speed is unmatched from previous solutions.

We have not encountered any concerns with Nexcess services. The team is responsive and thorough and we plan to add additional plans as we continue to keep our customers happy.

Nexcess fully managed WordPress hosting services helps us keep over 30 client WordPress websites running fast and consistently. We have not experienced any downtime in over 4 years of choosing the fully managed WordPress hosting plan.

Reliable, eas to work with, easy to get Support from when needed, reasonable pricing and friendly staff.

Nothing.everything is great. This minimum character thing is annoying.

Reliable and affordable hosting with excellent support.

.I have never experienced a single issue from their side 100% uptime and when I have presented an from my end the attention, speed and satisfactions it's guaranted

Nothing, everything has been amazing, I have been working with them for over 8 years by now and I will continue using their service, so everything is great nothing to complain

hosting issues related to configuration or other, they are not very often but when

Working with Nexcess has been excellent. If ever there is a problem, support is readily available and very knowledgeable. I've not run into any situation yet that they have not been of great assistance. We have switched from Magento to WordPress with no issues. We've grown via WordPress and had to change plans, and the transition went perfectly smooth. I have nothing but good things to say about Nexcess and their support team.

I haven't had any issues with Nexcess. They have been helpful at every stage and every change we've made. The only dislike I have at all is the UI/UX of SiteWorx; I feel it could use some work, it's a little rough.

If you want excellent service and equally excellent support, look no further - give Nexcess a try. They are reasonably priced and well worth the money.

Nexcess is the host for our eCommerce website, which currently carries over 100 items. We started with Nexcess hosting our site, which was Magento at the time. We have since switched to WordPress and stayed with Nexcess. Even then, we stayed with the same hosting plan for a while, and it worked well. We grew and had to change plans, but it was a breeze. Nexcess handled the bulk of the transition, and we had no issues. We currently are a semi-small website, as far as traffic and bandwidth needs, but we can grow knowing Nexcess can also grow with our needs.

Service and support when we need it is always there at a moments notice.

It would be great if we could get in NGINX for our dedicated servers.

They are our exclusive hosting partner for all of our websites.

I have used Nexcess for some time now 6 years or more. Since the changes (purchased by Liquid Web), there have been some issues, however I think when you consider how many sites they host and how hard it is to find competent help, that they do a great job. Sure it can sometimes take time for them to get back to you, but that's not common. Sometimes you may get the wrong answer, but that can happen anywhere. Take the last year, how many people have thought, " I will just download Magento and setup a store". Imagine how hard it is for them to support that. The number of questions and issues must be sizable. Be patient and remember they are only human. I am very happy with them in every respect. Nobodies perfect. I see a lot of people compaining but really its not justified, these guys are under a lot of stress in the last year as we all are. Be kind.

This is a tough one, I dislike that when I can't figure something out they may take a few hours to get back to me with an answer. I have nothing bad to say about them, any issues are usually my own doing or lack of knowledge or understanding of the problem and the buck stops with me. Do I expect them to be able to help when I am stumped (they usually always do)? Their systems are very good, the security and Megento knowledge they have and their control panel, I think, are awesome. They usually always go above and beyond, sort of like I am 1 of 10 customers :-) Which we all know is not the case.

Magento can be a beast, Nexcess is a dragon slayer.

Nexcess makes Magento work every day, every version. Pretty much zero down time.

Best customer support out there. They are fast to respond and any issues are resolved quickly. Very knowledgeable and friendly.

No dislikes. I have been using Nexcess for about a year.

Great hosting with a lot of features.

Whenever I submit a support request, Nexcess always responds within a few hours. If they need further information from me about the ticket, they continue to respond quickly to each subsequent update I make to the ticket. On the few occasions when I've needed to talk directly to someone on the phone, it's been quick to get in touch with a support person.

Initial setup was very easy as well. I use Nexcess to host Magento, and Nexcess installed the Magento software and did the initial configuration.

As far as I know, Nexcess doesn't provide any way for users to directly access web server log files, so I have to open a support ticket whenever I need to search the logs for something.