Narvar Ship Reviews

We have been able to reduce 86% of our Order and Tracking questions by implementing Narvar. We now have a steady platform that is easy to use and gives our customers exactly what they need.

I have not really had any downsides when using this product.

We have reduced customer service, customer care calls and have given our Marketing Department another avenue to advertise to our consumers for our specials, blogs etc..

Narvar is an easy interface to use to track my packages shipped via Nespresso

There are delays with tracking. Once my order is delivered, it sometimes takes about 10-15 after delivery for me to get my delivery notification.

tracking for shipments

Simple solutions for businesses of all sizes that provide an experience that is expected by customers these days. That said, their level of professionalism across sales, implementation, and ongoing support has been exceptional.

When Narvar is not already integrated with a 3pl there can be some challenges with establishing those connections but the implementation staff helps navigate the process effectively with quality communication and drive.

We are able to provide our customers with a unified, branded experience when tracking shipments and real-time delivery notification updates that otherwise would be a challenge.

Good service and amazing platform!

I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.

The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

Our experience until now has been fantastic

Narvar has solved the return issues for our company and also simplified the return process, our customers are complétly happy

Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!

My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!

Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

Narvar offers a very friendly and intuitive interface for its users, in addition to providing real-time information on the status of the return of orders for customers.

So far, I haven't had any issues with Narvar's platform. All the information provided by their platform has been accurate, and it is easier now to handle returns.

Narvar helps to keep records of the reasons why customers make returns. This way, it is easier to keep track of what needs to be improved. The return process is much easier, and refunds/exchanges are processed faster.

I really love that Narvar is a great tool to smooth return processes. It is very user-friendly and intuitive. Our customers are very happy. Incidences with returns are low and very few.

I cannot find anything I dislike, since we used to work with a very outdated return system and integrating Narvar has helped us a lot to improve our return and exchanges system.

Narvar has helped us automate returns easily, incidents and problems with returns have dropped considerably since it was implemented. It is a very friendly platform, easy to use. No complications for our customers.

The staff at Narvar assisted with setup and made the transition from another provider seamless. They helped us implement our existing return policies and provided guidance on best practices.

I would like to see Narvar add an automatic rate-shop feature where the program would select the best return label for the customer depending on their location and return size.

Narvar is streamlining the process for our customers to request returns and receive labels. It helps our staff track and manage returns.

Narvar has been the solution we needed at Tropicfeel. Not only have we been able to automate all returns and exchanges, but we've also created a better experience for the customers!

The thing I like the least about Narvar are some of the bugs we face every now and then. However, their support team is always willing to help and this issues are usually resolved really fast.

Automating all the returns and exchanges

Narvar makes it easy to add create an experience that is reflective of your brand through the use of your own imagery, copy, colors, and fonts.

It can be confusing to make updates to your pages. You may need technical assistance from the team in order to figure out all of the settings.

The ways in which Narvar presents tracking information are already familiar to end users so there is less risk of someone not understanding what they are looking at.