Moosend Reviews

User Rating

2.9/5 (Based on 92 Ratings)

Rating Distribution

Excellent
44.6%
Very Good
0%
Average
1.1%
Poor
4.3%
Terrible
50%

User Sentiments

Excellent Customer Support, Ease of Use, Affordable Pricing, High Deliverability Rates

Account Suspensions, Limited Customization Options, Software Bugs, Poor Email Deliverability

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Review Summary

Users praise Moosend's user-friendly interface, ease of use, and helpful customer support. Many appreciate its affordability and the range of features it offers for the price. They also commend its email marketing capabilities, automation tools, and reporting features. However, some users have expressed concerns about the occasional glitches and limitations in certain functionalities. Additionally, a few reviewers have mentioned that the platform can be overwhelming for beginners and that they would like to see more advanced features and integrations.

Pros

Userfriendly interface simplifies email marketing and automation
Robust analytics and reporting provide valuable insights for campaign optimization
Extensive template library offers a wide range of customizable options

Cons

Limited segmentation capabilities may hinder targeting specific customer groups
Occasional technical glitches can disrupt campaign delivery and performance
Customer support response times could be improved for more efficient issue resolution

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Reviews

Larry Weaver

November 1, 2025 Source: Trustpilot.com

I've used quite a few of the popular…

I've used quite a few of the popular email servides over the last 20+ years, and I can say without hesitation, Moosend is the very best of the lot... by far.

First of all, I write a long form, image-heavy newsletter that's coded in another app, so it's super important to me to use a service that can cleanly parse my html. I do on occasion use the drag and drop Moosend tools, and it's very good as well.

I have found the support to be top-notch. I recently had a changed to a subdomain for email sending and ran into some issues with SPF, DKIM and Dmarc. Rashid from support was great, and worked with me to get things back on track. Definitely the best support experience I've had and miles better than any of the big name providers.

Thibaud Alary

October 22, 2025 Source: Trustpilot.com

Sarra took the time to help me with my…

Sarra took the time to help me with my set up including in a visio which is unusual for a software company to do.
Everyone at Moosend has been great!

Avgoustinos Galiasos

May 9, 2025 Source: Trustpilot.com

Very approachable

Very approachable, easy to contact. Use them for the last 3 years with no issues at all. Automation workflow is well built

Jessica C

March 24, 2025 Source: G2.com

Moosend has been a very helpful tool in marketing to our direct audience.

What do you like best about Moosend?

Using Moosend has really helped our company get in front of our direct audience through easy to use email templates and authenticated emails that do not get filtered into the clients spam box. The campaign analytics have been super helpful in measuring our ads so we can improve them in the future. I am able to use the software daily with ease. If ever I do have difficulty, customer service has been a breeze to work with. Overall, my favorite feature would be how simple it has been to implement new campaigns and integrate them across all of our marketing platforms.

What do you dislike about Moosend?

Learning to authenticate the emails and use the email templates was tricky at first. There is definitely a small learning curve, but once you get past that it's easy going. The simplest to learn of all the email software I have used so far.

What problems is Moosend solving and how is that benefiting you?

Moosend is helping us get in front of customers to make them aware of our brand and help share promotions.

Verified User in Computer & Network Security

March 18, 2025 Source: G2.com

Great experience so far!

What do you like best about Moosend?

Easy to use, and great support. After it's setup, it a breeze to use.

What do you dislike about Moosend?

The initial sign up and getting the first send to go through was a bit of a process, and they immediately froze the account, and I had to talk with support.

What problems is Moosend solving and how is that benefiting you?

They are a friendly platform with high delivery rate.

Derek Hunter

March 4, 2025 Source: Trustpilot.com

Look no further than Rashid

Technical issues can be like rocket science when trying to get your website up-and-running, and increasingly so. I just needed to get back to business. Thankfully Rashid was there to help me figuring out this and that record, explaining things plainly and thoroughly. You won't find this type of service anywhere else.

Thierry

February 28, 2025 Source: Trustpilot.com

This is to underline the great work of Rashid from their delivery team and the whole delivery team at Moosend

This is to underline the great collaborative work and results oriented of Rashid, a member of their delivery team. He planned with us a very challenge delivery of more than 1 million email to be sent in a restricted window with no flexibility. he made himself available and tackle all the challenges masterfully. we could not have done it without it. we appreciate Moosend too. we change to their emailing platform a year ago and we would not go back. their delivery team and collaborative approach is a main reason.

Fotini Bitrou

February 4, 2025 Source: Trustpilot.com

amazing service and strong market penetration

amazing service and strong market penetration. I have tied all the service companies in the mass mail business to promote my yoga retreats. I have seen quick results and strong engagement with my current members and potential customers. The features are developing day by day , keeping my list in high interest.

Marketing Zakcret Sports

January 17, 2025 Source: Trustpilot.com

Always there to provide solutions!

Super friendly support, always delivers!

Spiros

November 25, 2024 Source: Trustpilot.com

Great Job !!

Moosend has proven to be a game-changer in the world of email marketing. As a company, they offer a powerful yet intuitive platform that caters to businesses of all sizes, making it easier to create, manage, and analyze email campaigns effectively.