Mission Control Reviews

Mission Control is highly customizable and offers feature sets very similar to solutions that are twice the price. The onboarding was smooth and helpful. We had a lot of questions and concerns and they always responded with patience and kindness. The interface is very customizable for our needs and the integration with our Opportunity flows in Salesforce was easy to deploy. We had a lot of historical data and it's handling it without any performance issues.

I don't have any dislikes, but we're definitely looking forward to trying the AI features and the enhance integration with Accounting Seed.

Our biggest challenge was gaining clear visibility into our projects, from delivery health to financial analysis. We evaluated solutions outside of Salesforce, but ultimately chose Mission Control because of its tight integration with the Salesforce platform.

1. Centralized Data and Integration:

Mission Control integrates seamlessly with our Salesforce, and provides us with a unified view of all our data. It has resolved our previous issues with siloed systems and provides us with comprehensive business analysis.

2. Flexibility and Customization:

We appreciate the excellent technical support and customer service. Whenever we have had to reach out, we've always gotten a fast response from knowledgeable folks who quickly identify the problem and the solution.

There is not enough information regarding regular updates to determine how those updates might impact our organization.

Mission Control helps us track our time and effort.

What I like best about Mission Control is its ability to seamlessly manage and organize multiple windows, providing an efficient and streamlined workflow.

One aspect I dislike about Mission Control is that it can sometimes be unresponsive or glitchy, disrupting the workflow. Proper regression testing should be done before releasing to production to ensure that any updates or changes do not introduce new bugs or negatively impact user experience.

Logging time management and role utilization report

Its ease of use.Its ease to navigate.The Dashboards are great.User Manual/ Help Documents are great.

The features like Resource Planner and Utilisation reports help us in our day day activities.

The Customer support team is really prompt.Whether it’s a quick question or a major issue, the support team is always available and ready to assist. Their ability to provide timely and effective solutions has significantly enhanced our experience with product.

Overall, I have no negative feedback to provide.

It is very useful in our context to track the time logged on each individual project activity. The layout is clean and efficient. The real time collaboration also helps to track the project metricies. Task assignments are straightword and easy to manage,

The role allocations are at times not easy to track and control. There should be a mechanism to distribute time equally on the basis of start and end dates and holidays.

We can track key metrics, monitor project health, and identify potential bottlenecks early on. Its seamless integration with Salesforce, comprehensive features, and excellent support make it a must-have for any organization looking to enhance their project management capabilities.

Powerful tool for our small consulting firm juggling 30-40 projects and 15-18 consultants at any one time. I like picking up from closing a Won opportunity and easily building Project teams, hours, budgets etc. Timesheets work well, and billing detail reports and project balance reports give us most of what we need for month-to-month management. The limited charts are not intuitive to me, but I've created a Power BI connection via API and can now get a lot of insight into our sales and billings.

We are a small consulting firm and only use about 25% of the tool, not able to go down the rabbit holes of resource planning, gantt charting every project, or running billing through the MC platform. No idea how to even use the Whiteboard, but doesn't look like a good alternative to more popular project management tools. For what we do try to use, somewhat rigid concepts underlie some tools and make them a poor match for us, such as Utilization rates and Holiday management not really fitting our schema - ability to (easily) customize the rules would be nice. Also, rates adjustments are tricky - our rates are pretty flexible and we have a hard time adjusting billing and cost rates in the middle of long, ongoing projects. The Manage Rates tool only does so much, and creates discrepancies between the rates found on the Action and the Time Logs. Apologies if some of this amounts to human error, but no IT experts on staff here, and after a few years and a few support calls, these minor challenges remain for me.

Real-time tracking which consultant teams are on which projects, with their billing and hours balances.

Easy to manage from an admin perspective. An extensive knowledgebase to understand features to support end users.

It has a wide-variety of features, so there is a lot to learn initially.

Tracking hours, resources, helping our team manage projects and deliver on-time solutions to our customers.

Mission control is an all-in-one CRM. Convenience is what this platform offers as you can connect thru a customer and check their account status as well.

It's something that can be improved. Web mission control is very manual unlike the mission control app. Web MC needs to be manually refreshed to welcome tickets or to see if there are tickets.

It's an all-in-one CRM. Using it offers convenience so you don't have to open tabs for platform integration.