Mindsay Reviews

El soporte recibido! No sólo para la implementación del bot en la web sino para todo el seguimiento post lanzamiento. Un equipo totalmente predispuesto a brindarnos ideas y soluciones para el desarrollo del bot permitiendonos obtener los mejores resultados.

No tengo comentarios negativos para la plataforma! Sumar un historial de los cambios realizados sobre los casos de uso podría ser útil si varios agentes trabajan sobre la plataforma pero estamos muy conformes con la plataforma.

Reducir la cantidad de contactos que recibimos en Customer Service; Mejorar nuestro servicio y tiempo de respuesta, pudiendo brindar una solución en el momento y ofreciedo un soporte a nuestro cliente 24hs con información accesible para la mayoría de las consultas/reclamos.

Poder brindar a todos nuestros clientes un nuevo canal de contacto, disponible las 24 horas del dia los 365 dias del año ayudando a dar la libertad de volar a cada uno de nuestros pasajeros de una manera agil, eficiente e inteligente.

Todo es positivo, es muy sencillo y facil de usar

Excelente producto!

Poder dar soporte online y en simultaneo a todos los usuairos que navegan nuestra web, ayudando esto a reducir costos y tiempos de respuestas en el area de servicio al cliente, haciendo que todo el proceso sea mas eficiente y dando una mejor experiencia a los usuarios.

the support team and the proactivity they provide

I don't really dislike anything about Mindsay

a decrease of contact ratio, bot help customers to find answers by themselves

a small and very agile team, willing to find the most convenient solution for custom requests

the platform will benefit greatly if there is better traceability of all actions performed within it; a ticketing system for the submitted support requests will give the customer more confidence and easier follow up

A great platform

we handling customers requests, primarily FAQ; with the help of Mindsay bot we are decreasing call center traffic by automating all questions that don't need a human to deal with; our customers are getting quick and free support

The ease of use and ability to build with no technical expertise.

There can be delays in some cases in loading within the platform.

I would 100% recommend Mindsay. I can't suggest that I have experience using any other suppliers of this product but I can suggest that I will never need to as they do such a great job.

Decreases cost of employment and increases speed of response to our clients

Our cooperation is very smooth and we work together seamlessly. The platform is perfectly scalable and reliable. Any request is managed quickly and the situation is handled exquisitely. We also really appreciate Mindsay agility and much focus on customer success.

Nothing at this point came to our attention as an improvement area.

The more customers we need to serve, the more flexible we need to be. We are introducing new channels like chat and continuously broadening the languages our passengers can choose to reach out to our customer service.

- support team

- features

- mindsay s platform

the training platform should be in french too.

we decreased the contact rate, we help our customer to give them the correct answer quicker

How the platform is built and designed for CX automation and cost saving. Also great implementation and consultancy support from Mindsay team with a key focus on solving our issues.

Would be good to make available by default all prebuilt use cases and synonym word databases.

- Manuality around call center operations

- Sudden high volume of user interactions (e.g.: in case a major airport shuts down in our network)

- Want to achieve higher CSAT and generally a better service for our customers

Pretrained models and highly professional implementation and Delivery team, I found it very customer centric company.

Nothing I can say i dislike about my experience with Mindsay

Adding Arabic Language

Delivering functional projects During optimum time

super reactive team, ready to explore new functionalities

some features might be usefull for further developments but are currently in discussion :)

Mindsay helped us face a large amount of client's contacts in an innovative way