Mercately Reviews

Absolutely nothing.

The platform presents serious structural problems that prevent the operation of a serious business: Performance and Instability: The system does not support real workload. With just 200 simultaneous tickets, the inbox freezes, there are loading errors, and message loss. Broken Integrations (WooCommerce and AI): The synchronization with WooCommerce is defective. Worse still, the Artificial Intelligence hallucinates data: it delivers incorrect prices and stock availability to customers, causing direct sales losses and complaints. Management and Support: It is a restrictive system; they do not allow you to manually disconnect the API, forcing you to depend on them. To top it off, technical support is nonexistent during critical hours (4:00 PM - 6:00 PM), leaving you adrift during high operation moments.

We implemented Mercately to centralize our inbound strategy (Instagram, WhatsApp, and Facebook), but the omnichannel promise failed. The synchronization between channels is unstable and shows latency. At the managerial level, it is impossible to trust its statistics because they provide incorrect data. Operationally, the system is not scalable: as soon as the volume of simultaneous tickets increases, the platform throws errors and loses fluidity, affecting customer service.