AS

Ankit S

February 1, 2024 Source: G2.com

ManageEngine SupportCenter Plus Tool

What do you like best about ManageEngine SupportCenter Plus?

We are using ManageEngine SupportCenter Plus from last two years and it is very useful to raised the ticket as well as fetching the custom report and it is easy to implement in any organization and it is very supportive for users and now in my organization all users are frequently use this application and it is very easy to learn as well as integrate all work in a single portal.

What do you dislike about ManageEngine SupportCenter Plus?

We are using ManageEngine SupportCenter Plus application but it is only use for raising the ticket not for managing the Asset and also we are not assigning the asset to users and without admin access we can't change any any assign ticket to any technician.

What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?

ManageEngine SupportCenter Plus is useful for reporting purpose we can fetch any type of reports and we can schedule the report on daily basis , monthly basis , quaterly basis as well as yearly basis and we can use that reports for the audit pupose and also we can export all the reports in CSV , PDF , XLSX etc and represent the reports to the management.

DK

Danijel K

October 17, 2023 Source: G2.com

Using it for several years

What do you like best about ManageEngine SupportCenter Plus?

.Manage engine offers hight quality product always delivery best software

What do you dislike about ManageEngine SupportCenter Plus?

As always for small company the price can be high

What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?

Ticketing software, best for user reporting problems to helpdesk and solve quck problems, also you have logged all tickets in one place

LL

Leandro L

September 23, 2023 Source: G2.com

it helps me attend to the users need through ticket Manage Engine Helpdesk review

What do you like best about ManageEngine SupportCenter Plus?

ManageEngine is very easy to use and has multiple features that any IT even fresh graduate can use.

What do you dislike about ManageEngine SupportCenter Plus?

what i dont like about ManageEngine is that my ticket sometimes get lost and hard to track that i got SLA.

What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?

ManageEngine helps me get through my job on a daily basis.

bg

beshoy g

September 5, 2023 Source: G2.com

SupportCenter Plus web-based customer support software

What do you like best about ManageEngine SupportCenter Plus?

.The user interface is ver simple and easy to use

What do you dislike about ManageEngine SupportCenter Plus?

Nothing at all, maybe just technical support need to be more helpful

What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?

It is solving the gap between the customers and the support and make the situation better

AQ

Ataullah Q

September 5, 2023 Source: G2.com

Best widely used Ticketing support tool

What do you like best about ManageEngine SupportCenter Plus?

It has user friendly interface and trackable function to keep your support tickets in a way that you can feed any important information in this.

What do you dislike about ManageEngine SupportCenter Plus?

As of now nothing but will revert if observe any.

What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?

It gives easy access to end user as well as administrator to store any information related to any issue which can be managed and trackable until its resolution

VA

Verified User in Government Administration

August 17, 2021 Source: G2.com

It locks them out and we need to manually unlock ME Support Review

What do you like best about ManageEngine SupportCenter Plus?

I like the user side of the service. Easy to setup

What do you dislike about ManageEngine SupportCenter Plus?

I dislike that users sometimes get locked out when reseting pw

What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?

Some users have a difficult time when resetting pw.

D

Darryl

September 8, 2019 Source: Financesonline.com

Fast and Effective

PROS: SupportEngine's best feature is its awesome, responsive, knowledgeable support team. CONS: The software doesn't have an asset management functionality.

D

Darryl

September 8, 2019 Source: Financesonline.com

Fast and Effective

PROS: SupportEngine's best feature is its awesome, responsive, knowledgeable support team.

CONS: The software doesn't have an asset management functionality.

VA

Verified User in Government Administration

February 11, 2024 Source: G2.com

Good Product

What do you like best about ManageEngine SupportCenter Plus?

Ease of Use, Ease of Implementation, Customer Support, Number of Features, Ease of Integration

What do you dislike about ManageEngine SupportCenter Plus?

Page freezing issue which happens frequently.

What problems is ManageEngine SupportCenter Plus solving and how is that benefiting you?

Helps to keep track of the tickets and the main benefit of the using the product is the customization feature.

T

Trisha

October 11, 2021 Source: Financesonline.com

So Far A Positive Experience

PROS: SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.

CONS: The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.

ManageEngine SupportCenter Plus Reviews

User Rating

Rating Distribution

Do You Use ManageEngine SupportCenter Plus?

Ankit S

Danijel K

Leandro L

beshoy g

Ataullah Q

Verified User in Government Administration

Darryl

Darryl

Verified User in Government Administration

Trisha

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers