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MailUp Reviews

User Rating

4.2/5 (Based on 76 Ratings)

Rating Distribution

  • Excellent

    40.8%
  • Very Good

    44.7%
  • Average

    9.2%
  • Poor

    2.6%
  • Terrible

    2.6%

Do You Use MailUp?

Write a Review

Review Summary

MailUp is a popular email marketing platform that garners mixed reviews from users. While some users appreciate its user-friendly interface, ease of use, and effective marketing automation features, others express concerns regarding its limited template selection, occasional technical glitches, and issues with deliverability. Additionally, pricing and customer support have been cited as areas for improvement.

Pros

  • Intuitive and userfriendly interface.
  • Extensive email marketing features and capabilities.
  • Robust reporting and analytics tools.

Cons

  • Limited automation and workflow features.
  • Occasional issues with email deliverability.
  • Limited customer support options.

AI-Generated from the text of User Reviews

Reviews
DF

Davide F

June 14, 2022 Source: G2crowd.com
"A really useful digital product for email and sms marketing"

What do you like best about MailUp?

I have been using Mailup for about four years to create and manage marketing campaigns.

One of my needs is combining different pieces of communication to users via SMS and emails

.

I work professionally in digital marketing, specifically managing donor retention and acquisition campaigns for specific causes in the non-profit sector.

Before using Mailup, I used different softwares to combine my users and groups' lists, going from SMS marketing tools to email marketing tools.

Passing data and lists from software to software often caused human errors, as I had to export and import user lists from one software to another.

And as human error is not uncommon, it happened that I sent messages to the wrong people, groups or lists.

Mailup can solve all these issues, which is helpful.

Of course, Mailup allows you to create distribution lists and recipient groups.

Other than that, I suggest using premade templates, which you can easily edit according to your brand guidelines. The premade templates are responsive and adapt quite perfectly to all email client, web-based or not.

What do you dislike about MailUp?

Sending newsletters is a bit slow, slower than other more tools. The slow sending speed is a point that, in my opinion, should be improved. I often have to send newsletters to around 10,000 users, and it takes at least an hour.

During this sending time, I can't send other emails to other users, so I have to wait.

As Mailup's annual fee is relatively high, as a user, I think I would need a better service and faster sending time.

Recommendations to others considering MailUp:

There is a need to set up the company's reference data, it also takes time to set up your graphics for all messages. I suggest that you dedicate adequate time to study and create the templates and the corporate brand before using it.

What problems is MailUp solving and how is that benefiting you?

I have been able to integrate two critical tools for online marketing: SMS and email. Everything can be done within a single instrument, without worrying about exporting and importing CSV or Excel lists, avoiding the risk of error and sending wrong messages to the incorrect customers.

Furthermore, by connecting Mailup to CRM or ERP, the data is always consistent with all the databases I work on.

Other than that, I don't have to worry about how an email will look, using HTML, as the shown previews before sending a newsletter are faithful to the actual result.

Read more
MD

Mauricio D

May 26, 2022 Source: G2crowd.com
"Good support and tech"

What do you like best about MailUp?

They have an amazing support team, always looking to help in different aspects. Also they have local people here in Chile for aiding in different items.

What do you dislike about MailUp?

The webapp is not really user friendly, at least the first times and compared to another solutions

What problems is MailUp solving and how is that benefiting you?

Integration with other platforms (ecommerce)

Read more
FR

Fiorella R

July 16, 2021 Source: G2crowd.com
"¡Excelente herramienta de email marketing!"

What do you like best about MailUp?

Una plataforma muy completa, con un equipo de atencion detras siempre dispuesto a ayudar y capacitarte de la mejor manera.

What do you dislike about MailUp?

Me gustaria que los codigos de seguimiento para analytics sean automatizadas segun el ID de las campañas

What problems is MailUp solving and how is that benefiting you?

Mailup es una herramienta aliada para llegar a la meta de conversiones y fidelizar a nuestros clientes a travez de estrategias comerciales mediante dicha plataforma.

Read more
FB

Federico B

June 10, 2021 Source: G2crowd.com
"Gran herramienta y mejor equipo!"

What do you like best about MailUp?

La atención personalizada del equipo es excelente.

What do you dislike about MailUp?

Nada para destacar. Vienen sumando características constantemente!

What problems is MailUp solving and how is that benefiting you?

Estamos desarrollando una estrategia para la cual MailUp es un pilar fundamental.

Read more
JV

Javier Ignacio V

June 10, 2021 Source: G2crowd.com
"Mail up Direct wines"

What do you like best about MailUp?

Me encanta que este integrado con privy, vtex, también las funcionalidades y filtros que posee la hace ser una herramienta bien robusta y lo mejor de todo es el soporte y equipo detrás de esta empresa.

What do you dislike about MailUp?

que me moleste nada pero si podria baracar historico de vtex

What problems is MailUp solving and how is that benefiting you?

el envio de correo y automatizaciond e email marketing.

Read more
AC

Alyn C

June 1, 2021 Source: G2crowd.com
"Mail up, a good skill for build Digital Marketing"

What do you like best about MailUp?

The service and the knowledge that the KAM´s have.

What do you dislike about MailUp?

I don´t have any dislike, so far the service and the results have accomplished the expectatives.

What problems is MailUp solving and how is that benefiting you?

The correct way to communicate our products and convert our actions

Read more
ME

Mariano E

May 14, 2021 Source: G2crowd.com
"Excelente plataforma y atencion a clientes"

What do you like best about MailUp?

La atencion a clientes es excelente. Responden y asisten en todas las dudas o consultas.

La plataforma cumple con todo lo necesario para gestionar varias listas de clientes, diseños de mails y segmentacion de grupos.

What do you dislike about MailUp?

seria genial una integracion con el carrito de compras de los ecommerce

What problems is MailUp solving and how is that benefiting you?

Envios masivos a clientes

Read more
AC

Ayelen C

May 13, 2021 Source: G2crowd.com
"Great service support!"

What do you like best about MailUp?

El maravilloso equipo de soporte y la posibilidad de personalizar mis emails al máximo!

What do you dislike about MailUp?

La imposibilidad de colocar un video en el cuerpo del mail.

Recommendations to others considering MailUp:

Conocer todas sus posibilidades desde el primer momento para tenerlas en cuenta en el planeamiento de la estrategia de email marketing

What problems is MailUp solving and how is that benefiting you?

La posibilidad de hacer envíos segmentados y conocer la estadística posterior.

Read more
AM

Alberto M

November 11, 2019 Source: G2crowd.com
"Software for DEM and newsletter"

What do you like best about MailUp?

Creating DEM and newsletter in a very customizable way and the drag and drop editor, very easy to use

What do you dislike about MailUp?

I think there is no better mail marketing tool, it's just perfect for me

What problems is MailUp solving and how is that benefiting you?

a lot of mails sent to different clusters of customers

Read more
DP

Davide P

August 26, 2019 Source: G2crowd.com
"Efficient Email Marketing Tool"

What do you like best about MailUp?

Mailup has a good and user friendly structure. The assistance team is well prepared. Every email customized on the platform is a guarantee of success.

What do you dislike about MailUp?

The time of delivery is really high if you don't have a good plan.

What problems is MailUp solving and how is that benefiting you?

Mailup guarantees sending despite of competitors.

Read more

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