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Mailjet Reviews

User Rating

4.1/5 (Based on 1,940 Ratings)

Rating Distribution

  • Excellent

    68.3%
  • Very Good

    4.2%
  • Average

    3.3%
  • Poor

    22.1%
  • Terrible

    2.2%

User Sentiments

Great Customer Support, User-Friendly Interface, Reliable Email Deliverability, Extensive Documentation

Account Suspensions, Slow Support Response Times, Aggressive Spam Prevention System, Occasional Bugs In Email Editor

Do You Use Mailjet?

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Review Summary

Overall, users appreciate Mailjet's user-friendly interface, ease of use, and extensive features. They find it effective for creating and sending newsletters, marketing campaigns, and transactional emails. The platform's automation capabilities, segmentation options, and reporting tools are also well-received. However, some users have reported occasional technical issues, limited customization options, and a learning curve for advanced features. Additionally, pricing concerns and customer support responsiveness have been mentioned as areas for improvement.

Pros

  • Userfriendly interface, making email marketing campaigns easy to create and manage.
  • Robust automation features to streamline email marketing activities and save time.
  • Detailed analytics and reporting to track campaign performance and measure ROI.

Cons

  • Limited customization options for email templates, which may restrict design flexibility.
  • Occasional technical issues or glitches reported by some users, affecting campaign delivery or performance.
  • Relatively higher pricing compared to some competitors, which may not be suitable for small businesses or startups.

AI-Generated from the text of User Reviews

Reviews
RS

Ramanpreet S

May 26, 2026 Source: G2.com
Mailjet: Unifying Email with Ease and Precision
What do you like best about Mailjet?I love Mailjet's real-time collaboration feature within the email builder. It allows our marketing and design teams to work together on the same template simultaneously, similar to working in Google Docs, which eliminates the need for constant back-and-forth revisions. I also appreciate the reliable SMTP relay and marketing tools that are integrated into a single platform, providing incredible value as we don't have to switch between different services for managing our outbound emails. Moreover, Mailjet's clean, intuitive dashboard and its detailed sub-account structure help in organizing multiple client projects or brands. Their real-time analytics and tracking are top-notch for monitoring open and bounce rates instantly, and are incredibly beneficial right after launching a marketing campaign. Plus, the platform's detailed bounce and block tracking allows us to quickly clean up inactive email addresses, helping maintain a pristine sender reputation.What do you dislike about Mailjet?While Mailjet is excellent for our day-to-day needs, its advanced marketing automation could be expanded. Setting up complex, highly conditional behavioral workflows can sometimes feel a bit restrictive, and it would be great to see more flexibility there. Additionally, when we are designing exceptionally large email layouts with heavy imagery, the drag-and-drop builder interface can occasionally experience lag. Expanding their customer support availability for lower-tier plans and offering a wider variety of modern, pre-built template designs out of the box would greatly enhance the overall experience.What problems is Mailjet solving and how is that benefiting you?Mailjet consolidates our email systems, managing transactional and marketing campaigns from one platform. It solves deliverability issues with a reliable SMTP relay and enhances collaboration, saving time by reducing code transfer between teams.
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PP

Praveenkumar P

April 28, 2026 Source: G2.com
Effortless Setup, Perfect for Small Teams
What do you like best about Mailjet?I like Mailjet because of its simple setup process. It's straightforward when setting up initially—you just go on with the ticket and finish your DNS records. This simplicity is great, especially with the option for multiple sender confirmations, which makes my life easier. I also find it beneficial that I can target a very specific audience with emails. The setup is quite easy, taking no more than two or three minutes if you know how to set it up. Additionally, I don't need to reach out to my team to set up my mail account, which adds to the simplicity.What do you dislike about Mailjet?Nothing specific as i had great experience with mailjetWhat problems is Mailjet solving and how is that benefiting you?Mailjet simplifies email setup with quick DNS configuration and multiple sender confirmations, targeting specific audiences effectively. I can manage my own email without team assistance, streamlining my tasks.
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VS

Verified User in Computer Software

April 14, 2026 Source: G2.com
That helps me reach out to them and also inform them about my new products and services via my monthly newsletters Extremely Easy to Use with Unlimited Contacts - the right mail solution form me
What do you like best about Mailjet?It's extremely easy to use, got me started in no time and allows to store unlimited contactsWhat do you dislike about Mailjet?It does not allow merging of contact lists. That sometimes becomes a problem if you have too many contact lists and want to combine many lists togetherWhat problems is Mailjet solving and how is that benefiting you?My outreach mails to my subscribers are taken care of by MailJet.
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DN

Dennis Niță

March 31, 2026 Source: Trustpilot.com
Prompt support
Thank you, Mihael for prompt support!
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a

automailer

March 28, 2026 Source: Trustpilot.com
Really Helpful
Really prompt and helpful assistance by Lara
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ED

Erik Demko

March 26, 2026 Source: Trustpilot.com
Great Free Tier for hobby projects
I am us8ng this for my hobby projects and it's awsome.

A 200 daily limit on Free Tier is a nice number but it's easy to forget about it because on dashboard there is only monthly limit displayed. I have contacted the support about the issue and they responded within a minutes with explanation. Really nice support. I recommend
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AR

Anja Radonjic

March 25, 2026 Source: Trustpilot.com
Keep it up Michael!
Michael was kind, efficient and solved the problem quickly!
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I

Inma

March 24, 2026 Source: Trustpilot.com
Thanks to Théo
I had an open ticket, and I was lucky enough to get Théo's help on my call. I was able to make myself understood despite my limited English, and he handled the follow-up and resolution of the issue perfectly. Thank you, Théo!

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I

ICTCS

March 23, 2026 Source: Trustpilot.com
It was a great experiance
It was a great experiance, getting quick resoulation on timely basis. Lara provides the best guidance to reactivate our account. Appreciate it.
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BB

Bronwyn Brown

March 23, 2026 Source: Trustpilot.com
Mihael was lovely and efficient in…
Mihael was lovely and efficient in sorting our issue.
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