Mailjet Reviews

User Rating

3.6/5 (Based on 1,410 Ratings)

Rating Distribution

Excellent
57.3%
Very Good
6.7%
Average
2.3%
Poor
2.9%
Terrible
30.8%

User Sentiments

Great Customer Support, User-Friendly Interface, Reliable Email Deliverability, Extensive Documentation

Account Suspensions, Slow Support Response Times, Aggressive Spam Prevention System, Occasional Bugs In Email Editor

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Review Summary

Overall, users appreciate Mailjet's user-friendly interface, ease of use, and extensive features. They find it effective for creating and sending newsletters, marketing campaigns, and transactional emails. The platform's automation capabilities, segmentation options, and reporting tools are also well-received. However, some users have reported occasional technical issues, limited customization options, and a learning curve for advanced features. Additionally, pricing concerns and customer support responsiveness have been mentioned as areas for improvement.

Pros

Userfriendly interface, making email marketing campaigns easy to create and manage.
Robust automation features to streamline email marketing activities and save time.
Detailed analytics and reporting to track campaign performance and measure ROI.

Cons

Limited customization options for email templates, which may restrict design flexibility.
Occasional technical issues or glitches reported by some users, affecting campaign delivery or performance.
Relatively higher pricing compared to some competitors, which may not be suitable for small businesses or startups.

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Reviews

Alexandra

January 14, 2026 Source: Trustpilot.com

Excellent support from Théo

Excellent support from Théo! Reliable handling of all outstanding issues, always solution-oriented and with exceptionally positive, motivating communication. This makes collaboration a pleasure – highly recommended!

ludovic herschlikovitz

January 13, 2026 Source: Trustpilot.com

The support (and Theo) is always…

The support (and Theo) is always available to help us in case of prob.

Zoran Dordevic

January 13, 2026 Source: Trustpilot.com

Exceptional support.

If you encounter any issues, Mailjet provides outstanding assistance. Their responses are fast, and the support is clear, precise, and highly effective.

Dezső Gönczi

January 13, 2026 Source: Trustpilot.com

Fast, professional and genuinely helpful support

Mihael provided outstanding support during a complex account recovery process. He was responsive, clear in his explanations, and guided us step by step with patience and professionalism.
We really appreciated his helpful attitude and proactive communication — the issue was resolved efficiently and with care.
Thank you for the excellent support!

Randy B

January 12, 2026 Source: Trustpilot.com

Excellent support

Excellent support! I had created a segment for a campaign to go to those who had opened a campaign in the past 270 days. I discovered that a few people did not receive the campaign. Mailjet staff researched it and let me know that I needed to add an "or" condition for those who had clicked on a campaign in the last 270 days. I appreciate the quick follow up by Mailjet.

Andrew Hazée

January 11, 2026 Source: Trustpilot.com

Everything a developer needs

We use the MailJet system to send emails integrated into our cash register system. Everything is possible via API, which has allowed us to set up a highly efficient system.

What's more, in the event of an anomaly, people like Mihael Iliev respond very quickly and resolve any issues.

Matt Meeks

January 11, 2026 Source: Trustpilot.com

Efficient & Friendly Support

Lara was very responsive, understood the problem, and provided a quick resolution.

Stephen

January 11, 2026 Source: Trustpilot.com

prompt and knowledgeable

prompt and knowledgeable. solved the issue immediately, thank you :)

John Wright

January 9, 2026 Source: Trustpilot.com

Customer service was top notch and…

Customer service was top notch and responsive. They stayed with me until I was up.

Jeroen

January 8, 2026 Source: Trustpilot.com

Superfast investigation and solution to…

Superfast investigation and solution to our issue. Thanks Mihael and team.

Mailjet Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Mailjet?

Review Summary

Pros

Cons

Alexandra

ludovic herschlikovitz

Zoran Dordevic

Dezső Gönczi

Randy B

Andrew Hazée

Matt Meeks

Stephen

John Wright

Jeroen

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