Luminati Reviews

The product is fantastic and if you get stock or something is not working as expected, the support team is as amazing as the services themselves

very good response for a beginner like me, and helpful answers in solving the problem

Amazing products and outstanding customer service, the best and fastest I’ve ever had.

I had a technical issue with one of the exporting manners brightdata makes available to the customer. First, a non-technical support member tried to help me with my issue, when I pointed out I might need a bit more technical support, almost instantly I got that. Very good, fast and responsive support. Platform features may sometimes be experiencing turbulance, but that is perfectly normal. Very good experience :)

Fast response times and very helpful with problem-solving

Speedy turnaround on my request that affected a very large dataset.

I was having sign in issues. Got a very helpful responsive human support agent on the other end of the email who fired a bunch of emails back and forth to me until the issue was resolved. Thanks Omri Roter!

I had some initial issues with my account at Bright Data, but everything was resolved professionally thanks to Gal from the support team. He took the time to explain the situation clearly, reactivated my account, added a bonus, and guided me step by step.

Very transparent communication and genuine willingness to help. This completely changed my experience with Bright Data.

Highly recommended.

— Armend

Quite detailed and effective responses with examples.

We had an issue with scraping LinkedIn, and the support team, as usual, resolved it very quickly. Thank you, guys!