Lofty Reviews

I really don't know how it compares to other CRMS. I do find it a bit complicated.

I find it a somewhat too much complicated.

Compared to other CRMs, I really don't know.

It's user friendly. Websites look nice and clean.

Adding new leads can be a pain. Also, going back and forth between leads takes an extra step.

It's helps me see which clients are opening emails and searching properties.

The ability to truly organize my leads and people and pull leads into the system

That the templates are entirely too basic.

Keeping leads organized and allowing consumers to communicate to us

I use Lofty for lead conversion and follow-up, and it’s the only CRM I rely on for our database. My favorite features are Smart Plans and lead filtering, which really simplify my goals and help me meet my job responsibilities. Smart Plans make sure no lead gets left behind or falls through the cracks, while lead filters make it easy to focus my follow-ups on the leads that need attention most. I found Lofty’s initial setup fairly straightforward, and at this point it’s become second nature. I also appreciate that Lofty is always improving, and as long as that continues, we’ll be sticking with it. Customer support is another big plus—they’re quick to answer whenever I call because I’m stuck or don’t understand how to do something.

I don’t like that we can’t work with the same CSR agent each time. You finally get someone who really knows their stuff—like Alex—and then you can’t request him again. Instead, you’re thrown back into the roulette wheel of whether your CSR will know Lofty well enough to help you in a straightforward way.

Lofty helps prevent lead bleed and keeps follow-ups from falling through the cracks. Smart Plans and lead filtering make it easier to stay on track with my objectives and ensure no lead gets left behind, so I can focus my energy where it’s needed most. However, there’s a REAL loophole: when people unsubscribe from Smart Plans, it can remove the reminders entirely. We’ve found leads like this who ended up using other agents because we weren’t prompted to follow up after they unsubscribed, and we were never notified.

I use Lofty for my website, search alerts, and market reports to nurture leads. I find the websites to be attractive and easy to use. I like the way I can view what properties the lead is viewing, and the overall functionality is user-friendly. The listings are attractive, and my clients find it user-friendly. The website and blog editing is easy to use and looks nice with the preset formatting. Additionally, the customer service is great; I love that you can get the help you need, and they have excellent follow-up. The initial setup was also fairly easy and straightforward.

I don't like that you have to pay to do the amount of phone calls and text messages I like to do. This is why I do not use the CRM for follow up. And I also don't like the AI assistant because I get notifications from multiple phone numbers and it's confusing. I like the concept so I might just need more support and learn more about it.

I use Lofty to make my website attractive and user-friendly, track lead activity, and enjoy user-friendly editing and blogging tools with preset formatting.

I find Lofty to be a great tool that helps me stay organized. I appreciate how it keeps me on track with tasks and the way it speaks to me and reminds me of important tasks, such as making phone calls and getting back to my clients. It plays a very important part in my business.

I wish Lofty could verify email and phone numbers to make sure they're correct.

I use Lofty to stay on time getting back to my clients, organizing my day. It keeps me organized and reminds me of tasks, so I don't forget important calls, crucial for my business.

I like the AI integration with Lofty because it gives me priorities and ideas on who to contact. It helps streamline my tasks by reducing wasted time and makes it easier to figure out what to say. Also, I prefer the layout of Lofty over the previous tools I've used.

The contact communication stack is very confusing, especially with AI conversations in the chat. You don't have a chat bubble, and seeing it all stacked on top of each other makes it difficult to discern what's going on. Even when isolated.

I use Lofty for prioritization, helping me focus on organizing and communicating tasks. The AI integration gives me priorities and ideas on who to contact, saving time and reducing effort in communication.

UI / UX, integrations, performance, pricing / ROI, and support / onboarding are the main areas I’m focused on. I’d also like AI / intelligence options that can show all the MLS properties in Utah.

difficult to locate the updates on SEO input

helping me to get found for buyers/sellers in

I like that the Lofty log in is very user-friendly, allowing me to easily use the system. Their customer service is amazing, which is another aspect I appreciate. The onboarding was very helpful; they walked me through how to set things up, and there are many classes and courses available. The email drip campaigns Lofty handles are very helpful, ensuring that all my past and new clients receive their messages.

There's a learning curve with Lofty. There are a lot of small features within the system that I don't know how to use, and sometimes I see them and I'd like to learn about them, but I don't necessarily know what they're for. I would love to learn about the other options available.

Lofty handles email drip campaigns for me, ensuring all my past and new clients receive their messages without me having to worry. It's very helpful.

First it is a great CRM to keep track of your clients and prospects but the implementation of all the AI features make follow up great and also helps out my team to know what to do with each client to stay in touch. Some of my agents are new to the industry and really makes a difference in their production.

I really don't have a dislike but would like it to be a bit easier to find and nearer duplicates when you have thousands of leads it would be nice to have AI be able to create a list to address this issue. Currently you have to just come upon them and do it at that time

It makes it easier if you have thousands of leads to figure out who you have not contacted within 30 days and then you can set them up for calls or address each one individually