Liongard Reviews

The single most powerful tool in the msp world

the reporting output is not 'pretty' enough for client delivery

Liongard monitors, discovers, and makes for a single pane of glass for over 80 tools and thousands of systems. Efficiency is king.

The amount of data it collects and the ease of use in reporting on that data. The ability to create your own custom metrics and reports.

It's great that they are innovating quickly, and continually updating the product, though it can be challenging to keep up with all the enhancements.

Tracking environmental changes with clients, providing ability to add additional detail to QBR reports and improving alerting of off-network / out-of-network items and actions.

Liongard summarizes all asset inventories, changes and alerts into one single dashboard.

They keep updating on new possibilities for better approach and there is no negative thing.

This platform is like trust; it is like with intelligent automation and attack surface assurance. You can understand every asset, how they interact, and their business impact.

Being able to go back months to find a configuration change or details on a device that is no longer reporting into other systems is great! It helps track assets for current deployments as well as being able to check changes in environments to compare system counts and configurations.

The initial setup is a big task and easy to sink lots of hours into it.

Being able to put together new metrics to gathering details across a single client or multiple is easy to do

In the support space we so often experience standards drift with the service desk team trying to resolve the end user issues and needing to sometime deviate away from our policy or standard. Liongard has allowed us to call it out so easily with our company standards and policies constantly being monitored. Any chance or deviation from our standards result in us getting an alert and a ticket in our PSA for the managers to see. Keeps everyone accountable.

Sometimes the false positives "Nul" value changes detected by Liongard clog the service desk with useless tickets.

Policy

We like how many inspectors there are and that the number is growing.

Reports are not great. You can get a lot of detail but they are not always in an easy to read format.

For compliance, our clients need to have historical data. Liongard helps solve this by ingesting data at the agent and allowing us to pull reports with data from multiple tools.

Our experience with Liongard has been nothing short of exceptional. As a system automation and AI specialist, having a tool that provides real-time visibility and automated change management monitoring is crucial, and Liongard delivers on both fronts.

One of the standout moments for us was when Liongard's power change management monitoring caught a critical security breach. A privileged user change was detected, and thanks to the instant alert, we were able to take immediate action to mitigate the risk. This level of proactive security is invaluable in today’s landscape, where even a minor oversight can have major consequences.

Liongard is critical component for automated documentation and change detection/alerts across multiple platforms. They have a significant scope of inspectors that covers PSA, RMM, Security tools, major networking brands, and the full 365 stack. The historical time to show snapshots of previous configuration states is absolutely essential.

Not that I dislike this aspect, but more of an FYI. Do not rely on LionGard to provide real-time alerts. Inspectors can only run as often as 8 hours. This is not the same as a 24/7 SOC.

LionGard fills a gap in the MSP space between RMM, live network monitoring/discovery, and manual documentation.

My favorite thing about Liongard is the ability to connect all of our clients systems and applications easily, as well as implement automated documentation and change detection across all of those systems.

There is nothing to not like about Liongard.

Liongard allows us to have all of our clients data in one place with a standardized name and ability to query very quickly.

I like how easy it is to use. The reporting features are also great. You can customize some of your own reports for various clients to give you some great details needed for any changes that are also going on for your environment to aid you in you monthly billing for your clients. It is relatively easy to implement into your own environment and client environments. We have not had a need to reach out to customer support much lately because the system is fairly easy to use. We do frequently use this portal to look for changes in our client environments when any kind of issues happen. We found it relatively easy to integrate Liongard into our day to day and monthly reporting.

The UI has not had a lot of ease of use updating done lately. It would be great to see the UI a bit more user friendly and intuitive.

Ease of use to determine changes in client environments that most other systems do not have on their own or are not able to send to a single dashboard for aggregated reporting.