LEAP Reviews

Document management and connections to other software like Word, Outlook, Adobe.

I cannot bill multiple matters for one client on the same bill.

Leap allows me as a sole practitioner to compete with bigger firms with speed and efficiency.

I like that we can email invoices to clients easily. Correcting invoices is a breeze compared to PCLaw, which saves time. Reports can be very detailed, which is great. I like that everyone has the same version as me. In PCLaw, I was admin and I was the only one that could close files and do certain tasks. The BEST thing about LEAP is really the staff. Not only are they well trained, they care about their clients. Our current Client Success Manager is Jeffrey Schultz. He is newly assigned to us but has been great. Always makes himself available as more complicated things come up that I need assistance with. Our reps before him were Kristen (I can't think of her last name - she helped with the transition from PCLaw to LEAP and was instrumental in where I am today with the program) and Lynette Reynolds (Lynette is also a rock star).

Conflict checks are subpar compared to PCLaw, special fees - can't select more than one at a time (each are individually selected), late fee invoices are poorly designed. New update is not an upgrade - extra clicks to get to the accounting tabs instead of just on the home tab screen of a matter. Having to use LEAP and a secondary program (QBO) was a major struggle initially. I am used to it now but I didn't have that whole picture when we started the transition (sales person wasn't clear about this part). The other difficult part of using LEAP for me was there are like 4 different ways of doing things. I understand we have to pick what is best for us and we have done that - but it was difficult when we made the switch initially. Seems easier if there was just one way of getting the answer / information you need.

Invoicing clients.

LEAP has made keeping track of matters, client information, and administrative details second nature. And the LEAP customer support, whether through Community, chat, or our wonderful CSM is unequaled in any industry.

The AI Bootcamp sessions have been very helpful, and I take advantage of them repeatedly. Each time I participate I become more comfortable with implementing AI.

Some recent changes are less convenient than in their previous versions. Also, the video presentation while logging on is annoyingly long.

Matter record-keeping tasks and invoicing (although that's not always so intuitive) are very streamlined.

Person help, document assembly, easy of use, clean interface.

The billing process could be more straightforward.

Remote work, document assembly, tracking client ledgers, and client communications in one place. Changes happen very quickly. Customer service is excellent.

On-premise products are rapidly moving to a subscription-based payment model to shore up declining license revenues, and in some cases are announcing significant price increases for those subscriptions. The jury is still out on whether the move to subscription licensing, and price increases, will be sufficient for on-premise applications to hold back the onrushing tide of Cloud products.

The LEAP-Time Matters “joint venture” initiative is an interesting case in point. Time Matters has for decades been a leader in the area of Practice Management software. The age and sheer complexity of that product’s code base, however, make maintenance and upgrades increasingly expensive. Support has likewise become somewhat more complicated for this older product.

It is very comprehensive and easy to use. LEAP is like one tool that has it all to keep your business running – from keeping all communications intact, saved, and backed up, to sending invoices, recording payments, and even preparing special payment arrangements to clients when integrated with RapidPay or the like. The user interface is just fine with me, too. Amazing overall.

Sometimes just stability issues that actually just get resolved on time since their support team is also very responsive and they implement effective software updates.

The main thing it solves for me is that it keeps a number of contract templates that I could just auto-fill with prospect/client details in a few minutes. Works wonders and it saves me so much time from having to manually draft everything.

I like that LEAP allows our practice to manage our client's manners and track progress throughout. I also like the range of support.

On occasion some processes aren't intuitive and then I need a tech call. My call will Alex today was a great thing though. I learned critical information that changed how I understood the process.

LEAP allows us to keep all the pertinent information and data on our clients and our client's matters. It also has been a game changer in the sharing secure documents.

The brilliant template system and the merge codes are great for time-saving and automation. I specifically like the email templates you can create because you can reduce the time spent drafting/sending emails this way.

I do not have any gripes about the software at all!

The software allows lots of time-saving opportunities, which is excellent and makes the investment worthwhile.

LEAP automation allows me to focus on my job and not waste time on manual processes. We are much more efficient using LEAP. Competitors do not match the level of technology that LEAP offers.

There are no downsides. The software has improved office life tremendously.

LEAP allows attorneys to enter and edit their billable time quickly and efficiently. This free's up time for the admin staff, allowing them to help in other ways.

As a legal practice management consultant, I am certified and have experience in several LPMS products. For many reasons, LEAP is by far one of my favorites. When used properly, almost all aspects of running a law firm can be managed within the product.

-- The QBO/Xero integration simplifies law firm accounting. No double entries (which reduces errors).

-- LEAP keeps all trust accounting in LEAP - no double entry into QBO. I am a stickler for precise trust accounting and respect LEAP's process.

-- The auto-capture of time is a huge bonus for those, like me, who are creatures of habit and just cannot get it together and bill all of our time.