LabiDesk Reviews

User Rating

4.6/5 (Based on 24 Ratings)

Rating Distribution

Excellent
58.3%
Very Good
41.7%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Customer Support Responsiveness, Ease of Use, Comprehensive Helpdesk Features, Effective Shopify Integration

Lack of Mobile Application, UI/UX Improvements Needed, Limited Customization Options, Occasional Bugs/ Minor Glitches

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Review Summary

LabiDesk is an emerging all-in-one helpdesk solution that offers a range of features for managing customer support, including ticketing, live chat, and a knowledge base. Users praise LabiDesk's robust functionality, ease of use, and affordable pricing. However, some users note that the platform's user interface could be improved, particularly its clarity and consistency. While LabiDesk's development is ongoing, users appreciate the active community engagement and roadmap outlining future features, including mobile app integration and enhanced customization.

Pros

Offers an allinone solution for customer support with features like live chat, ticketing, and knowledge base.
Provides userfriendly onboarding experience for quick and easy setup.
Offers extensive customization options, allowing you to tailor the platform to your specific needs.

Cons

Lacks mobile apps for iOS and Android, limiting accessibility on the go.
User interface and user experience could be improved, including a dark mode option.
Needs additional features and integrations to enhance its functionality and cater to more diverse requirements.

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Reviews

Peter Bachmann D

June 11, 2024 Source: G2.com

Great helpdesk platform

What do you like best about LabiDesk?

I am satisfied with the integration ability and availability of this product. It's a big plus that it can be placed on any page, including my helpdesk page in one copy-paste step! The dashboard is pleasantly organized which makes finding options easy for me as well because they've thought about what would work best with everyone who decides to use it namely having so many crucial features included into just one package.

What do you dislike about LabiDesk?

Doesn't look perfect in Internet Explorer, but I know Microsoft will close down Explorer next year.

What problems is LabiDesk solving and how is that benefiting you?

Great for answering your costumers questions, and making if easy for costumers to get support.

Matt C

January 3, 2022 Source: G2.com

That way LabiDesk helps me organize my time and tasks, making my customers happy and my business afloat! Best experience ever!

What do you like best about LabiDesk?

It takes like two days to learn all the stuff you need, and it is straightforward to teach too.

What do you dislike about LabiDesk?

Recommendations to others considering LabiDesk?

The all-in-one shared inbox is the best solution to centralize all the conversations and keep track of the customer's issues.

What problems is LabiDesk solving and how is that benefiting you?

Phuong Nguyen

December 15, 2021 Source: Trustpilot.com

An all-in-one solution for your help center

I've been using LabiDesk for a while and I absolutely love it. My team uses it as a help center. It's easy-to-use and has features: shared inbox, knowledge base, and many more. The UI needs some improvements. I highly recommend it!

Verified User in Computer Games

December 9, 2021 Source: G2.com

Great tool for customer support management

What do you like best about LabiDesk?

I run a small business and was looking for a simple solution to handle customer inquiries for a new project. I found Labidesk through Facebook Support Groups. It offers Ticketing, Livechat, Knowledge Base and some other features which I do no need at the moment. The interface is clean and simple.

What do you dislike about LabiDesk?

Right now I think that it is missing a mobile app and also the ability to handle several languages. I hope that these features are coming at some point since they are very important to me.

What problems is LabiDesk solving and how is that benefiting you?

It allows me to be organized when receiving questions from customers which would not be possible with a simple email software. I never had live chat before so this is a bonus for me as well.

Kumar Gaurav

December 8, 2021 Source: Trustpilot.com

All in one software to help you manage your customer support

Great all-in-one customer support tool. Love the team behind it they are open to feedback and listen to the users. Customer support is also helpful and they fix problems whenever I get stuck.

Tony C

December 8, 2021 Source: G2.com

Great help desk for SMB!

What do you like best about LabiDesk?

I like the live chat function of LabiDesk. It allows customization to make the live chat widget match the look and feel of my brand. The intercom template they have for live chat is my favorite.

What do you dislike about LabiDesk?

I'm not liking the UI/UX of the software as I feel like the current menu on the left is a bit compact and clustered. I hope they improve the layout similar to Intercom or ZenDesk.

What problems is LabiDesk solving and how is that benefiting you?

Using LabiDesk, I'm able to track the support tickets from my clients, which allows me to respond in a timely manner and offer a better experience by tracking all my tickets.

Rizqyvon Dom

December 8, 2021 Source: Trustpilot.com

Great helpdesk tool!

I like the ease of the dashboard, the UI/UX is good, I can access everything in one place. Making the ticketing system easier, and very rich in widgets such as ticket systems, help widgets, and even live chat that can help make the helpdesk system on the website easier for developers. But there's still a lot that can be improved, maybe the personalized help site can make a live view when editing, and drag & drop the unit will make the UX better. Pagespeed score is also slightly affected by widgets.

Verified User in Retail

December 8, 2021 Source: G2.com

Nice templates, great roadmap!

What do you like best about LabiDesk?

Easy to set up and onboard. The initial set up and onboarding are intuitive and fast.

What do you dislike about LabiDesk?

Product is still early stages, but roadmap includes killer features.

What problems is LabiDesk solving and how is that benefiting you?

Unified inbox and having all your social channels feed into one place to catch all customer and prospective customer communications is key.

Kyle Philip Mulligan

December 8, 2021 Source: Trustpilot.com

Overall great experience easy and…

Overall great experience easy and manageable to manage your clients

Piotr C

December 8, 2021 Source: G2.com

Very good all-in-one helpdesk software for SMEs

What do you like best about LabiDesk?

Labidesk is a complete customer service platform.

What do you dislike about LabiDesk?

Quite a new player on the market - if developed, it can make a big difference. On the plus side, all-in-one helpdesk software allows you to keep your finger on the team's pulse. Cool is the option of shared mailboxes.

Recommendations to others considering LabiDesk?

What problems is LabiDesk solving and how is that benefiting you?

All in all, the shared inbox is probably the essential part of the whole system.

LabiDesk Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use LabiDesk?

Review Summary

Pros

Cons

Peter Bachmann D

Matt C

Phuong Nguyen

Verified User in Computer Games

Kumar Gaurav

Tony C

Rizqyvon Dom

Verified User in Retail

Kyle Philip Mulligan

Piotr C

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