KODA Bots Reviews

The fact that our bot works on multiple contact channels. We started with Messenger. The next step was to implement bot in our mobile app (one of the most popular apps on the retail market in our region). Another channel is Whatsapp. I don't have to buy three different bots - I have one bot in 3 contact channels.

To tell the truth, I don't see such things. Ease of use of the platform, its stability and partnership cooperation allow me to think only about positive things.

As I said above - from my perspective KODA is mine, and should be also yours first choice. Especially if you are looking for bots availible on multiple communication channels and people who you can trust.

Żabka has over 8,000 stores. Millions of consumers shop there every day. Some of them, of course, have questions on a variety of topics. KODA chatbot allows us to answer thousands of frequently asked questions automatically and without the participation of my colleagues from the department.

As a consultant who work for many clients on strategic projects, I have met dozens of vendors of various technologies. If I am to assess the overall cooperation - KODA is in the top of the most professional companies I have worked with.

I have nothing to complain about. Our project is quite complicated, it combines many systems for which KODA is the front. Even when minor problems do occur - they are dealt with immediately.

They promissed to me that one bot will work as a chatbot on the website and telephone voicebot. They promissed that it will easily exchange the data with other systems and make crutial processes automated. They promissed and they did deliver.

Our bots implemented on the basis of KODA technology automate two processes that are crucial for my client. The first is checking the availability of the service at a specific address. The second is the ability to report failure of the service offered by my client.

I am glad that we were able to integrate KODA with the Zendesk system on which we work on a daily basis. As a result, our clients have one dialogue widget where they can ask questions and we can reply automatically. But in some cases, when my team have to take over the conversation - we can still work on Zendesk. KODA is our front and kind of a bridge. Fast implementation!

No critical things at this moment. I'm looking forward for the new features.

If you are considering to implement a bot - i recommend to do it with a company that is an author of technology and can easily adapt it to your processes. Remember that technology is really important, but expertise in conversation design is even more important.

My team uses KODA for daily work related to customer service of gamivo.com. Our chatbot is integrated with our internal systems, so we can deeply personalize conversation. It really helps to reduce number of customers requests my agents previously had to serve manually in 100%.

I am glad that we were able to integrate KODA with the Zendesk system on which we work on a daily basis. As a result, our clients have one dialogue widget where they can ask questions and we can reply automatically. But in some cases, when my team have to take over the conversation - we can still work on Zendesk. KODA is our front and kind of a bridge. Fast implementation!

No critical things at this moment. I'm looking forward for the new features.

If you are considering to implement a bot - i recommend to do it with a company that is an author of technology and can easily adapt it to your processes. Remember that technology is really important, but expertise in conversation design is even more important.

My team uses KODA for daily work related to customer service of gamivo.com. Our chatbot is integrated with our internal systems, so we can deeply personalize conversation. It really helps to reduce number of customers requests my agents previously had to serve manually in 100%.

Friendly interface, very quick and professional customer service. It's great that one bot scenario can be available for my clients on multiple channels.

All the issues that were important to me have either already been corrected or will stay in the coming days

Building bots for different purposes isn't as complicated as I thought.

I tested this solution for the purpose of collecting leads and customer service. In both cases, it proved to be very effective. Over 60% of the questions my clients asked were handled automatically.

KODA Bots software is easy to use, easy to navigate, and very intuitive. It doesn't take much technical knowledge to be a professional in its use. The variety of different features is also great. Ready-made modules make it easy to build conversation scenarios. Thanks to the integration with our database, the chatbot content is always up-to-date and adjusted to users.

I would have to look for somenthing i do not like. At the moment there is nothing that I dislike.

KODA Bots is a company we could always rely on. If we came across any problems, they quickly solved them. The technology they developed to automate communication was also immensely helpful. Without it, it wouldn't have been so easy to manage the chatbot.

KODA Bots created a system that enables users to book their dream holiday and us to automate communication between the bot and our website. The chatbot is a huge convenience for users. Positive opinions of satisfied clients prove this. A short conversation allows users to verify current prices and choose the best hotel. A moment after they start talking with the chatbot, they have travel offers displayed on their screens. Then, they can filter the results by clicking on windows displayed in Messenger to find vacations that meet their needs. It's an efficient solution.