Khoros Communities Reviews

Users can quickly discover what they need because the profile information is readily available. To provide users with accurate information, there are many ticket closure explanations. its simple to communicate with people and receive prompt responses, which fosters a sense of community.

When you cant change the notes youve put to a ticket, its challenging. When many notes are required for a single ticket, this can result in disorganised and muddled information. To make it clearer for agents, the Notes feature should also be made more visible on the users profile panel.

Traditional help centre interactions are no longer necessary thanks to Khoros Communities, which also allows for quick problem solutions. It promotes an interesting online community where users can interact, get quick answers, and form bonds with people who share their interests. This platform is a great option because it offers individualised service and encourages user-to-user interactions.

The Best of the Khoros will help self-education of the users without the requirements of the support and increase user feedback on the activities

User-level subscriptions need to be improved and the support from Khoros need to be more potential

User level acccess and Gamification

Helps me in simplifing customer product exerience and engagement! Easy to understand and very effective in brand awareness! The best, best, best!

The reporting section lags a bit and sometimes notifications are duplicates.

It is an amazing platform for educating customers about social media management or any specific product. The platform is very interactive and I enjoy working on it!

Ease of use and access to information for customers

Ease of development and moderation for our operational teams

Need to improve extraction of customer insights

1) Supports our self-service customer support strategy - we solve customer issues fast and at a competitive cost

2) Enriches our marketing strategy - online interactions leveraged to improve content and product strategy

We went through an extensive evaluation of Community Platform Vendors, with Vanilla and Khoros making it to the final two selections. Khoros had the vision to get us where we wanted to go with a roadmap to get there. Vanilla at the time seemed to lack providing us a clear vision and the road to getting there. The Khoros team was highly involved and both skilled and very supportive. Since purchase we have successfully deployed our revamped community with great success and they have been there every step along the way to support and guide us. I would highly recommend them!

Nothing thus far; the deployment has been widely successful.

A robust and engaging customer experience with our community. The level of engagement has been 100x richer than in our prior community.

The way the community portal is built and UI

It has more room for customization for user interactions.

The entire community: both end users and internal employees heavily use this Khoros platform to interact day in and day out on software products.

Learn best practices and ideas you can use

I don't think there is anything that I dislike about it.

Ways I can improve the use of KHOROS to publish on social media

What I like the most about Khoros is the profile information column on the right-hand side. The information is easily laid out and accessible. The various ticket closing reasons make sense as long as your team uses the correct one in each ticket scenario for proper analytics tracking.

One thing I dislike about Khoros is that you're not able to edit notes you add to a ticket after you've submitted them. This can make the ticket look messy and confusing if you have to submit multiple notes on one ticket. I also think the Notes portion could use some improvement. It would be helpful if it were more prominent on the user's profile panel to make it more evident to agents.

Additionally, the merge function can become messy when multiple tickets are involved. In the user's ticket history, it would make more sense to consolidate them all into one ticket option rather than still having them be broken out separately.

Multiple user issues such as refunds, rideable issues, accidents, lost bikes, safety issues, overall platform feedback, technical troubleshooting and account issues. Our scope goes beyond those specific types of cases, but that's a good overview.